Business ProfileforArc'teryx

I placed an order on Arc'teryx website as a gift for my family, and found one of the items fit much larger than the standard XL size. As I was traveling in *********, I emailed Arc'teryx on Jan. 7th about the request to return, and was informed the return from ***** was not accepted, I concerned on passing the deadline of the return, and on Jan. 11th Arc'teryx told me I could return the item once I'm back in US as long as the return was initiated by the end of February. My flight from mainland ***** to US was delayed and I'm in US on March 2nd. I emailed Arc'teryx requesting the return label as soon as I'm at home in US on March 4th. However, ****** (the customer service person) told me the return is no longer acceptable! I explained everything and there were lots of back and forth emails, while ****** insisted that return is not accepted and there is no other way to get the full refund. The original return request I sent to Arc'teryx was on Jan. 7th, which was before the end of February, Arc'teryx told me on Jan. 11th that they could make a one-time exception and allow the return once I'm back in US, I contacted Arc'teryx when I'm in US on March 4th, but Arc'teryx changed their words and rejected sending me return label no matter what I said.This is totally not acceptable. I initiated the return in Jan. 11th, Arc'teryx promised the return during early communication they sent me in January, I followed what we agreed, but they changed mind and rejected to issue return label later in time. The item I was about to return called '****** Jacket MENS', priced $180. I paid $180 (price) + $16.43 (tax) = $196.43 as a total.