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Find a Location

Arc'teryx has 1 locations, listed below.

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    • Arc'teryx

      5050 Factory Shops Blvd #670 castle rock, CO 80108

    Business ProfileforArc'teryx

    Retail Stores

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    5050 Factory Shops Blvd #670, castle rock, CO 80108
    BBB File Opened:
    6/9/2021

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    03/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I placed an order on Arc'teryx website as a gift for my family, and found one of the items fit much larger than the standard XL size. As I was traveling in *********, I emailed Arc'teryx on Jan. 7th about the request to return, and was informed the return from ***** was not accepted, I concerned on passing the deadline of the return, and on Jan. 11th Arc'teryx told me I could return the item once I'm back in US as long as the return was initiated by the end of February. My flight from mainland ***** to US was delayed and I'm in US on March 2nd. I emailed Arc'teryx requesting the return label as soon as I'm at home in US on March 4th. However, ****** (the customer service person) told me the return is no longer acceptable! I explained everything and there were lots of back and forth emails, while ****** insisted that return is not accepted and there is no other way to get the full refund. The original return request I sent to Arc'teryx was on Jan. 7th, which was before the end of February, Arc'teryx told me on Jan. 11th that they could make a one-time exception and allow the return once I'm back in US, I contacted Arc'teryx when I'm in US on March 4th, but Arc'teryx changed their words and rejected sending me return label no matter what I said.This is totally not acceptable. I initiated the return in Jan. 11th, Arc'teryx promised the return during early communication they sent me in January, I followed what we agreed, but they changed mind and rejected to issue return label later in time. The item I was about to return called '****** Jacket MENS', priced $180. I paid $180 (price) + $16.43 (tax) = $196.43 as a total.

    Customer Reviews

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