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About

About This Business

This business offers running shoes, apparel and accessories.

BBB Accredited Since: 7/31/2025

Years in Business: 37

Products and Services

Athletic Apparel, Hiking Shoes; Court Shoes, Running Shoes, Accessories, Bags, Bars, Bottles, Bra Tops, Capris, Casual Shoes, Chews, Court Shoes, Cross Country Shoes, Cross Training Shoes, Electronics, Fitness Equipment, Fitness Trackers, Gels, Gift Cards, Gloves, Hats, Hiking Shoes, Hydration Packs, Injury Prevention, Insoles, Jackets, Nutrition Drinks, Pants, Pickleball Shoes, Racing Shoes, Recovery Gear, Reflective Gear, Safety Gear, Sandals, Shorts, Skin Care, Skorts, Socks, Sports Bras, Sunglasses, Supplements, Tights, Tops, Track & Field Shoes, Trail Shoes, Walking Shoes, Work & Safety Shoes

Business Details

BBB File Opened:
8/12/1994
Business Started:
3/7/1988
Business Incorporated:
3/7/1988
Type of Entity:
Corporation
Alternate Names:
Kelly's Running Warehouse
Road Runner Sports Inc
Business Management:
Mr. Michael Gotfredson Jr., President
(Headquarters Contact): Mr. Ryan Rothwell, Director of Customer Experience

Additional Contact Information

Principal Contacts
Mr. Michael Gotfredson Jr., President
(Headquarters Contact): Mr. Ryan Rothwell, Director of Customer Experience
Customer Contacts
(Headquarters Contact): Mr. Ryan Rothwell, Director of Customer Experience
Fax numbers
Primary Fax: (858) 636-7650
Additional Phone Numbers
Other Phone: (800) 636-3560
Other Phone, (Headquarters Phone Number): (800) 743-3206
Additional Email Addresses
Primary: Email this Business
Additional Websites
ethicalcommunity.org/road...

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
Cash, Credit Card, Debit Card, Applepay, Paypal, Gift Card

Latest Reviews

  • Bart F

    "Road Runner Sports Is running a scam they have fraudulently charged my credit card. They have not let me use promised rewards cash." ... Read full review

  • Anna M

    "I received an email that I was being charged REMOVEDfor a VIP membership in November 29, 2024 and just caught it for November 29, 2025 When I go to my account, it states that I am not a VIP member, going to file a claim."

  • Joanne W

    "REMOVED. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025." ... Read full review

View all Reviews

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