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Business Profile

Security Systems

Webroot Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

This profile includes complaints for Webroot Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Webroot Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Webroot Inc.

      385 Interlocken Cres Ste 800 Broomfield, CO 80021-3559

    • Webroot Inc.

      2440 Sand Hill Rd. Ste 302 Menlo Park, CA 94025

    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Webroot, **** automatically charged me for a service (Webroot WiFi Security VPN) I have not used. When I called them, their automated recording tells you to use their website for a refund and they will respond within 24 hours. To this day, I have not heard anything or received my refund. I have requested multiple times on their website and it goes nowhere. This is such a scam. They take your money but they will not respond within their time frame for a refund.

      Business Response

      Date: 06/24/2025

      Hello *************************** Team will reach out to assist with your inquiry.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

      Business Response

      Date: 06/16/2025

      Hello Mr. ************** will have a member of our Support Team reach out to you to assist.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** **********

       

      The Webroot reached out to me today and resolved the matter.

       

      Thank you very much for your assistance in getting this matter resolved.

       

      ****** **********

      Business Response

      Date: 05/27/2025

      Hello ******,

      We are not seeing a recent interaction with our Support team.  We will have someone reach out to assist.

      Kind Regards,

      The Webroot Support Team

       

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was working on my computer laptop yesterday at 11:20 or so and my computer was attacked by something telling me that ********* was going to shut down my system. I had this once before and so I quickly shut down the laptop and closed it. I didn't dare open it for a while because it scared me as it had happened before and I was unable to get my computer laptop back on line and when I brought it to Best Buy who is the sales *** of Webroot Inc., that I would have to send it inn and pay an exorbitant amount of money. I refused and bought a whole new laptop, now this occurred. When I reopened my computer and started it back up yesterday at home after work, it appeared to work just fine, no warning, but there in my email box was a receipt for Webroot Security for another year and that I had agreed to pay them ***** to do so. That is not so. There is something evil amiss here and wrong, because I think Webroot may have ruined my first laptop and now is finding a way to charge me for another year without my consent. Thank God they didn't take my computer down with them. This action by Webroot Inc. and Best Buy needs to stop!

      Business Response

      Date: 03/31/2025

      Hello Ms. **************** do not have any records indicating that you contacted our Support team for assistance.  We will have someone reach out.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23049119

      I am rejecting this response because: I went to Webroots website clicked on fill out form for a refund request twice I also twice complained about being hacked neither time received no response as I stated originally them stating they have no record of this is not my fault. I just want my money back I do not wish to talk to technical support and have them try to install Webroot for another year . I have emailed them, with my response. 

      Sincerely,

      **** *********

      Business Response

      Date: 03/14/2025

      Hello Ms. ********************** investigating, we have no record of you contacting our Support team.  We will have someone reach out to you directly using the contact information you have provided.

      Kind Regards,

      The Webroot Support Team

      Business Response

      Date: 03/21/2025

      Hello,

      We see that you responded to our refund confirmation email on March 18, 2025 acknowledging receipt.

      Kind Regards,

      The Webroot Support Team

      Customer Answer

      Date: 03/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

      Business Response

      Date: 02/05/2025

      Hello,

      Webroot is not affiliated with ****************  We would recommend reaching out to your financial institution for assistance with this transaction.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:01/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are developing a Digital Marketplace called *************** that is similiar to **************, and we utilize idrive e2 (*************************************) for our S3 file storage.Our bucket for this storage is assigned by idrive and that is ********************************, no sooner than I start testing this new site, by the way with no active users on it yet, I found that Webroot has blocked our bucket at I drive. It makes no sense to block our S3 object storage.We submitted to Webroot to remove this ridiculous block, but they refused twice despite the fact that our site is not a Phishing Site.This is how they categorized our site (which is under development)SITE BLOCKED You are safe!Webroot Web Threat Shield has blocked the website you are trying to access for your protection ********************************/images/editor/4HQMVvRjT1mbwo0_1735438060.png Category: Phishing Site This site might try to trick you into disclosing your login, password, or other sensitive information by disguising itself as a website that you trust.I really hate having to report this to the BBB. But what else can one do when you can't reason with people?

      Business Response

      Date: 01/13/2025

      Hello *****,

      We were unable to locate any recent communications with our Support team.  However, we have reviewed your request, and the *** has been recategorized and will not longer be blocked by our Web Threat Shield.  Please note, that it can take up to 48 hours for the change to take effect.

      Please feel free to reach out if we can be of further assistance.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:11/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installed on 1/9/24 - paid for two years of protection to 1/9/26 - WEBROOT disappeared from my computer in November of 2024 - I DID NOT UNINSTALL IT! I received less than one year of service that I paid for. This caused me to purchase protection from another source.

      Business Response

      Date: 11/27/2024

      Hello **************************** team previously reached out to you to assist.  We have reached out again via email in attempt to resolve your issue.  Please respond to our email so we can assist you further.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did not do what the card says it would do just more problems

      Business Response

      Date: 11/05/2024

      Hello *** ******,

      We were unable to locate an account with the information you have provided.  Our Support team has reached out to you via email to gather some additional information.  Please respond to that email so we can assist you further.

      Kind Regards,

      The Webroot Support Team

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company "signed me up" for antivirus protection with a free year. Unbeknownst to me, they have been autobilling me for $89.99 every year for the last 10 years without my knowledge or approval. I only caught this problem when I was doing taxes and realized that their name is on multiple charges this year alone! This company is a scam. They absolutely knew that their product was not active on ANY of my devices for over 8 years, and still continued to auto-bill me their annual subscription rate every year. Since their charges have almost no information on them about who they are, or what they are billing me for, I didn't catch their theft.

      Business Response

      Date: 10/15/2024

      Hello,

      We see that you contacted our Support team today and they responded asking for more information as the email address you provided is not associated with an account.  Please reply to the email with the requested information so we can assist you further.

      Kind Regards,

      The Webroot Support Team

       

    Webroot Inc. is NOT a BBB Accredited Business.

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