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Business Profile

Retail Shoes

Crocs, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Crocs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crocs, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Crocs, Inc.

      500 Eldorado Blvd # 5 Broomfield, CO 80021

    • Crocs

      125 Premium Outlet Drive Suite 125 Monroe, OH 45050

    • Crocs, Inc.

      13601 Via Varra Broomfield, CO 80020-9791

    • Crocs, Inc.

      300 Tanger Blvd Ste 101A Branson, MO 65616-2461

    • Crocs Inc

      1025 Outlet Center Dr STE 30 Smithfield, NC 27577-6033

    Customer Complaints Summary

    • 855 total complaints in the last 3 years.
    • 141 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 pairs of Crocs on 11/25/22. Since that time, I have received no updates regarding my order. Per their website, it says my order has still not shipped. I have attempted to call them and have been on hold for over an hour only for their system to hang up. I tried emailing them and got no response. I purchased these shoes for my children for christmas and I have no idea whether this order is ever going to get processed or shipped. My order number is: 38126615CUS

      Business Response

      Date: 12/08/2022

      Dear ******* -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your package was shipped on the 06th of December. We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for some Croc footwear. This shipping tracker indicates that a label was created on Nov 30, 2022 for the shipment. **** confirms that the label was created but product has yet to be received the **** to ship. Phone support is not accepting calls due to high call load. No product, no support! I want a refund or the product or a delivery date status. Sad to see a company like this falling apart. My preference is to get the product in a timely fashion or refund my money.

      Business Response

      Date: 12/08/2022

      Dear ****** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. We have processed a full refund for you, and you will receive a notification email from our **************** in 24 hours. We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders ok Crocs.com (order#********CUS, order#********CUS) their website clearly stated 5-7 business days and it has been over 3 weeks and my order says still being processed on the website. I called several times and the phone line is busy finally got someone and they said it will be shipped by the end of last week. No order was shipped I also have an email of a manager stating I will be sure to receive my order by December 12 and no updates have been made so far. The BBB is the only way customers can get a answer. I would like to be assured we will get our crocs before we leave out of the country December 12. Please help us get answers from Crocs.com

      Business Response

      Date: 12/08/2022

      Dear ****** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your first order was shipped on the 06th of December and the second one on the 08th of December. We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered crocs on 11/24 and was told 3-5 day shipping. After numerous attempts on 12/1 I was able to finally get ahold of a customer service representative that said they were extremely overwhelmed with orders and that they would give me a percentage off my next purchase. Its now 12/6. Still havent been given an apology or updated shipping date. The charge is still pending on my account with no option to just cancel my order and now unable to get ahold of anyone from that company

      Business Response

      Date: 12/08/2022

      Dear Ciera-

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your order was shipped on the 08th of December.  We do apologize for any inconvenience caused.

      Thank you,

      Crocs

      Customer Answer

      Date: 12/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 3 separate orders all placed on Nov 20/2022. 03833475CCA 03833165CCA 03832946CCA All orders are still showing as being prepared and no response from customer support by phone, email, or FB messenger since last week when company stated that orders would be shipped within 2 days.

      Business Response

      Date: 12/08/2022

      Dear ***** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 4 pairs of crocs on 11/28/22.. order #********CUS I received an email telling me they accepted my order.. Then no follow up on shipping.. I was just notified by my bank, that they refunded me. So no email. No explanation. They just cancelled my order, my Christmas presents, with no word..

      Business Response

      Date: 12/08/2022

      ********************** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Your order is not canceled. Once the package is shipped, we will settle down the payment. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes and 2 sets of charms for around $52 on 11/26/22. My order number is 38226057CUS. Its been 10 ******** havent heard a thing about my order. Ive tried to contact customer service & gotten nowhere. I want my order. What is the problem?

      Business Response

      Date: 12/08/2022

      Dear *** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! We do apologize for any inconvenience caused.

      Thank you,

      Crocs

      Customer Answer

      Date: 12/08/2022

       
      Complaint: 18529797

      I am rejecting this response because:

      It doesnt resolve anything.

      I still dont have my order or any idea when I might see it.

      Crocs response was a non-response.

      Excuses about holiday rushes and NO ACTION!!!

      I am not satisfied!!


      Sincerely,

      ******************* *******

      Business Response

      Date: 12/15/2022

      Dear *** -

      Thank you for your feedback. As per our records your package was shipped on the 13th of December. We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pairs on 11/18 for my family vacation trip in December, order number 03824350CCA. Today is December 6, and its still not been shipped yet. I contacted customer service twice in November and both times Ive been told my order would be shipped within 1 to 2 days.This is not acceptable and I am still expecting someone from Crocs giving me an honest answer.

      Business Response

      Date: 12/08/2022

      Dear Rong-

      Thank you for your feedback. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate!


      Thank you,


      Crocs

      Customer Answer

      Date: 12/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to resolve a return issue. I have made several attempts to get my online account order fixed to do a return. I was told there is a glitch on my online ********* can not do a return until it is fixed. .Order # ********CUS

      Business Response

      Date: 12/08/2022

      Dear ***** -

      Thank you for your feedback. As per our records you have initiated a return already.

      Thank you,

      Crocs

      Customer Answer

      Date: 12/09/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Due to the fact they literally just sent me a message for return with the *** label.
      Sincerely,

      **************

    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/2022 I placed order number 38134919CUS in the amount of $107.87. On 12/2/2022 I received notification from After pay that my order was cancelled. I did not cancel my order. When I checked the status on Crocs website it says "Order is being prepared". I have tried to call Crocs customer service several times to find out what's going on and the call disconnects. Their chat feature is disabled. I also tried texting and sending a message through ********* No response. I have no idea how to get in touch with them to get an update.

      Business Response

      Date: 12/08/2022

      Dear **** -

      Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your package was shipped on the 08th of December. We do apologize for any inconvenience caused.

      Thank you,

      Crocs

    Crocs, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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