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Business Profile

Radon Mitigation

Boulder Radon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Boulder Radon install two radon mitigation systems, on March 18, 2025 and May 14, 2025 at two different properties. The installations went well, and after the first was installed and the radon level was above 4.0 they did come out and remedy the situation. I did get a text of a handwritten receipt for the second job, but no warranty information. My complaint is that I still haven't received proper receipts and warranty information in writing after calling and texting the office 6 times.

    Customer Answer

    Date: 07/14/2025

    I have received receipts from Boulder Radon for the two systems they installed.  They were identical, (including the misspelling) even though the radon mitigation systems were different.  I let them know that one was not quite correct and have not heard anything from them since then.  This may be as much as I will get from them.  

    Thanks for your involvement.

    Business Response

    Date: 08/23/2025

    ***** **** Boulder Radon 

    My deepest apologies for not being faster with your invoice concerns. I actually thought you had both invoices. Please forgive me. 

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