Complaints

This profile includes complaints for Sill-Terhar Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sill-Terhar Motors, Inc.

  150 Alter St Broomfield, CO 80020-1678

  
• 

  Sill-Terhar Motors, Inc.

  PO Box 344 Broomfield, CO 80038-0344

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited ********-Har Motors in June 2024, shortly after being discharged from a Chapter 7 bankruptcy. I was told that a 2014 Jeep Grand Cherokee was the only vehicle I qualified for. The dealership made me feel that this was my only chance to secure a car, despite not showing me any alternative vehicles or financing terms. During the sale, I made it clear to the salesperson that I did not want to purchase the extended warranty. He became aggressive, slammed the paperwork on the table, and stated that I would not be getting the vehicle unless I agreed to the warranty. Feeling pressured, and being told this was my only option, I signed the paperwork under duress. The warranty cost me approximately $3,000, which I later canceled, due to their refusal to cover mechanical repairs on multiple occasions. However, even after the cancellation and refund of the warranty, my loan balance remained the same and continued to increase, due to the extremely high interest rate and unfair loan structure. I am paying more than $10 per day in interest, and despite making all my payments on time, the principal balance continues to ******* addition to the financial burden, the vehicle itself has broken down four times, including three times within the first five months of ownership. The dealership sold me an unreliable vehicle through a coercive process and predatory financing. I believe this dealership engaged in deceptive and high-pressure sales tactics, predatory lending practices, and failure to provide fair vehicle and financing options. Desired Resolution:The option to surrender the vehicle without penalty, along with a release from the remaining loan balance. Acknowledgment and accountability for the dealerships unethical behavior An explanation of why the loan balance has continued to increase after warranty cancellation and consistent payments.I am also filing complaints with the ********************************* and the ************************************.

  

  Business Response

  Date: 05/01/2025

  Hello,

  my name is **** ******. I am the executive vice president of ****- ****** motors. 
  I am sorry to hear that your experience with us has not been satisfactory or pleasant.

  We submit applications to our banks and provide our customers with all options that fit within the criteria of what outside lenders will offer the consumer. The banks will provide structure based on your credit score and history. 
  you have the option of signing up for those parameters if you choose.

  we do not ever require any customer to purchase additional warranties at any time, 

  once the loan is funded through that particular bank, the loan details are assumed by you and the bank.

  if I can be of further assistance, please feel free to contact me at the dealership,

   

  **** ******

  ******************************************************************

   

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23271399
  
  I am rejecting this response because: Thank you for the response. However, I would like to clarify and reiterate the basis of my complaint, as my experience does not align with the explanation provided. Contrary to the companys statement that they never require any customer to purchase additional warranties, I was explicitly told that I could not purchase the vehicle unless I agreed to include the extended warranty. I was led to believe this was a non-negotiable condition of the sale. This was not presented as an option. It was presented as a requirement. This type of sales tactic was coercive and misleading. Furthermore, I was not provided with any alternative vehicle or financing options. I was shown one car and offered one financing package, with no discussion of other possible options. This contradicts the claim that customers are presented with all options that fit within the criteria of what outside lenders will offer. I was given no such choice. Again, I want to express concern about the financially predatory nature of how this transaction was handled. By pressuring me into accepting add-ons under the impression that they were required, and by not allowing me to explore different financing options, I was taken advantage of during a vulnerable and high-stakes financial decision. The lack of transparency, limited options, and high-pressure tactics used during the sale are the core reasons for this complaint. To make matters worse, the vehicle I purchased has turned out to be extremely unreliable. It has broken down four times, including three times within the first five months of ownership. This level of mechanical failure in such a short period is unacceptable and raises serious concerns about the condition of the vehicle at the time of sale. It further reinforces my feeling that I was sold a poor quality vehicle under high-pressure terms. I would appreciate it if the dealership addressed these points directly and took responsibility for how this situation was handled.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/08/2025

  Hello, 

  I am sorry that you have had issues with the vehicle that you purchased. Our intent when a car is gone through our reconditioning program is to verify a clean slate. Not all issues or problems present themselves prior to sale. 

  I will have to respectfully disagree on your cliams of high pressure tactics. We provide a clear transparent purchase process to our clients. If we had very little options that fit your / and the bank parameters, then that is the options that we showed you. 

  I appreciate your time and wish you the best. 

  ****-****** Motors.

   

   

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2025, I went to the Sil Ter Har ***** dealership with the intent to test drive and purchase a vehicle I had found listed on the ********** website. The price of the vehicle was $25,655. I showed the Autotrader listing to salesperson prior to test driving the vehicle. As I was completing the financial information I was surprised to see the purchase price listed at over $27K. With some additional charges including a $1600 charge for some type of treatment to the paint finish. I asked why the purchase was higher than that on the ad. The salesperson left to speak with his manager. When he returned he told me the price on the ad included customer cash offers that allegedly were not available if the vehicle was financed through *****. As demonstrated in the attached photos, there is nothing on this ad that indicates the listed price is not the actual price of the vehicle. This amounts to a bait and switch tactic to entice people into the dealership, then ultimately have them pay a higher price for their vehicles.

  

  Business Response

  Date: 03/23/2025

  Hello,

  my name is **** ******. I am the managing partner for ****-****** motors. 
  I am terribly sorry that your experience was not  as pleasant as you deserve. 
  we do not use tactics as you have described. 
  On Monday, I will pull your transaction and review with my team. I will then let you know how I can help. 
  thanks 

  **** ******

  Customer Answer

  Date: 04/09/2025

  
  I didnt respond because I never received an actual offer at a resolution  from the dealership. I am not satisfied with the non-response from the general manager.
  
  They know exactly what theyre doing with the deceptive prices in these ads. I purchased my new car from another dealership.
  
  

  
  

  

  Business Response

  Date: 04/09/2025

  Good afternoon,
  Thank you for reaching out and sharing your concern. 
  I am confused at the message regarding your purchase. If you purchased a vehicle elsewhere, thanks for letting us know and we will wish you well. 
  if you purchased a vehicle from us, and have needs or concerns, please reach out to me directly and I will help resolve any issues. 
  my cell phone is ************

  my email address is ******************************************************************

   

  ****

   

   

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** from **** in 2022, but the vehicle was not properly set up and connected until 2024 due to uncertainty among the staff regarding the setup process and ****** limited availability. Additionally, the clear bra installed on the vehicle was done incorrectly and is now peeling. Despite my repeated mentions of this issue during visits, it has never been addressed. Furthermore, the window tinting began to chip away almost immediately. I have also experienced excessively long wait times for basic services. Other concerns, such as issues with the *** port, have been overlooked. It seems that everyone I talk to advises against this particular ***** dealership.

  

  Business Response

  Date: 03/18/2025

  Hello,

  I received your message regarding the purchase you made back in 2022.

  my apologies for not providing you with the service you were looking for.

  i will delete per your request, any further contact.

   

  **** ******

   

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Childs

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2023 ******* Cosair with 60 miles from this dealerhsip on 12/31/2024.November 11 2024 while on roadtrip from Den to ABQ, the car brokedown. After getting it to the service center, the assessed that the vehicle has less than .5 Q of fluid in the rear differential. The vehicle has had NO service work since purchase AND there were NO cracks on leaks on the rear differential. ************** speculates the vehicle was sold without the proper ***************** and Safety check done by the manufacturer.

  

  Business Response

  Date: 11/26/2024

  Hello, 

  I am sorry that you have had a problem with the vehicle that you purchased from ****-****** ******** From our initial investigation, ******* does not have a process for checking fluid in a sealed unit. 

  We are happy to provide the vehicle with a check and diagnosis with what any issues may be occuring. We can provide you with a complimentary loaner while we look into the matter. 

  Please let me know how you would like to proceed. 

   

  **** ******

  Executive vice president 

  ******************************************************************

   

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/2024, I received a check engine light on My 2017 **** F-250. I took my truck to Sill Terhar Motors in **********. They diagnosed the issue and determined that code P2459 was the issue. When I researched the code, I found *** ******* (Issued 08 January 2018). According to the **** this fix should be covered under emission warranty. From the **** "Issue: Some 2017 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 7-Nov-2017 may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P20EE, P2459, P2201, P246C and/or P2463.Action: Follow the Service Procedure steps to correct the condition.Warranty Status: ************************************************ Warranty Coverage And Emissions Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a ***. Warranty/ESP coverage limits are determined by the identified causal part and verified using the ***** part coverage tool"I was charged $522.50 to update the *** software to resolve the issue - I showed Sill ****** the *** information, but after many many phone calls, they still will not recognize the warranty.Unless the *** is wrong, I should be refunded the money.

  

  Business Response

  Date: 09/12/2024

  Sir,
  my Name is *********************. I am the executive vice president and managing partner of sill terhar motors. I am sorry you need to get answers through this platform.if We need to refund you the money that may be owed, I will get that to you right away.

  if there is an issue with warranty, I will coordinate the information to you quickly as well.
  my apologies for the lack of communication on our part.

   ****

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2023, I purchased a Certified, pre-owned vehicle from Sil ****** ****** Understanding the basics of buying a pre-owned vehicle, I was thrilled to be able to purchase a certified by ***** vehicle knowing that the certification would carry certain protections for me as a buyer. In October of 2023, maybe six weeks later, I noticed a shimmy in my brakes. I had driven the car a little over ***** miles since purchasing it. I took the car back to Sil ****** since they were they ones that certified the vehicle. The service advisor indicated that I would likely have to have my brakes replaced and I was shocked considering I had barely owned the vehicle or driven it. Sure enough, the brake pads and rotors had to be replaced. I felt I didn't have an option in this since this is my family vehicle that is used to transport my children around. Not only that, but I had to replace all of my windshield wipers. When handed a bill for $1,800, I was understandably upset considering they had claimed the car was certified. I spoke with the sales manager and told him that I thought the car was inspected before being certified. He told me that it was essentially my fault for breaking incorrectly, that the brakes were considered wearable parts that I had worn out in ***** miles, and that they wouldn't cover the cost for the repair. After telling this to my husband, he called and spoke with the service techs and sales manager who offered him a $100 discount. I opened a complaint with ***** Customer service, and they told me that my request for a refund had been denied but didn't tell me why. This vehicle should never have been certified, making me feel safe, and the sales manager had no right to blame ME for the brakes failing. I want a refund and I want them to acknowledge that they should have done the work before they sold me the car. I want a refund for the brakes and windshield wipers I had to replace as it should have been done in the initial certification process.

  

  Business Response

  Date: 02/09/2024

  *******,
  
  First and foremost, I want to apologize that you are unhappy with the ownership and purchase experience of your *****.  We strive to provide transparency, fair pricing, and an overall positive customer experience in both our sales and service departments. I understand that costly repairs and maintenance can be a headache for clients, especially when unexpected.

  
  The ***** Certification process is very straightforward and leaves little room for interpretation.  I have attached a number of documents, including the ***** *** (Certified Pre-Owned)Inspection with the sections that reference required Brake measurements/conditions highlighted. The *** requirements for brakes are as follows: Brake pad measurements are a minimum of 5mm (front and rear), when braking check no pull to one side,Brake pedal force is normal and there is no vibration, and that the vehicle is free from vibration or abnormal sounds from the drivetrain. The attached checklist confirms that all of these requirements were met at the time of inspection, which was 6/30/2023.
  The date of purchase was 8/28/2023. This inspection report was given to you, the customer at the time of sale and no complaint of vibration was made during the test drive process, or at any point after until your service appointment on 12/04/2023 when it was stated that you were experiencing vibration while braking. I have attached a copy of the Repair Order as well as the vehicle inspection report from this visit as well.  Upon inspection, we measured the brake pads and they were actually still above factory *** standards at exactly 5mm for both front and rear.  We did find that all 4 rotors had developed hot spots, which was the reason for recommending front and rear pads and rotors. Hot spots can occur due to excessive heat usually from repeated hard stops, aggressive driving such as riding the brakes,or environmental factors such as driving in mountainous conditions with continuous downhill braking.

  
  In regards to the windshield wipers, visual inspection is also required as part of the *** inspection and it was determined that the function and conditions of front and rear wipers did properly clear the windshield with no streaks. Typically, windshield wipers should be replaced every **** months,however in ******** they usually only last 4 to 5 months due to the road salt and sand that gets applied and the excess use of wipers in the winter months.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my brand new vehicle in for recalls and warranty repairs. The vehicle came out of that with heavy body damage which was attempted to be hidden from me when picking it up. The dealership attempted to repair the damage. They called me to pick the vehicle up after a month in their body shop only to have runs in the paint and some damage still remaining. I gave them another shot at repairing the vehicle. Again, they called me to pick it up and its still damaged by their faulty repair work. At this point I was offered a check of $779 dollars in good faith but theyre claiming that the repairs were done correctly and theres nothing else they can do. In order for the vehicle to be in the same condition as it was before I I took it to them for warranty work, the whole side will need to be repainted, which will cost well over the $779 dollars I was offered. I have photos and recordings of interactions.

  

  Business Response

  Date: 01/10/2024

  Hello,

  I am familiar with this case and will disagree on some of the contested points. 
  the damage was never confirmed that *********************** was responsible. In good faith we agreed to take the vehicle to our body shop.

  the initial repairs were considered unsatisfactory to both parties. We agreed to repair the vehicle for a second time. Again the consumer did not like the repair on the door. 
  I have agreed to again look at the vehicle. Customer wants a large cash settlement in the amount starting at 2,0000.00 I felt that was not acceptable. Customer insulted me and stated that we were being unreasonable. 
  I disagree and believe the customer has no basis for the cash grab. 
  I will continue to look at a repair that in my estimation is correct.

   

   *********************

  vice president 

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sill Ter-********* possible breach of ******** Consumer Protection Act (CCPA):I arrived with a quote estimate which I got from www.sthmazda.com through email. I provided this email to ***********, who drafts up a better preliminary quote. The moment the pen touches the paper, and I am about to sign, sales manager *********************** conveniently comes around the corner to save the day. **** asks me hey man, where did you get that APR and loan term from? Was it sthmazda.com? I replied, yes, and show him the email. After running my credit, I am awarded competitive APRs. He says Since the car isnt here, I dont want you to sign because what if it comes broken in half from being transported overseas? Then you would say to me, **** this isnt my car, and then I would have to show you the papers you signed. But we are protected by ******** Lemon Law: ********************************************************. And this would violate it.I was presented two different pieces of paper with varying rates and terms. I encircled my choices and signed these papers on 12/07/2023. I have a written and oral guarantee from ***********************. A guarantee, as defined in section 6-1-708 clause (I) in the ******** Consumer Protection Act (CCPA) page 60: *************************************************************************************** ******* then stated, I am happy to put your name down and take your $1,000 deposit to hold it. This was a clear indication of a reasonable good faith belief that financing is certain. Only for *********************** to then renege my guarantee and mention the split in half scenario. His logic: The approval is only valid for 30 days and the car isnt here, so I will have to re-run it once it is here. But, where is the logic in that? I stated, after he ran my (not final) approval, I will buy today within this 30-day window. A willing buyer! But, **** says I cant let you sign it," thus engaging in a deceptive sales practice as defined in the *****

  

  Business Response

  Date: 12/08/2023

  Hello,

   my name is *********************. I am the managing partner at ********************* motors.

  i am sorry to hear that your experience has been not what you wanted. **** , my sales manager understands our process on delivering our customers a smooth and transparent process during negotiations.

  please Let me know how I can help you.

   ****

  Customer Answer

  Date: 12/09/2023

   
  Complaint: 20977298
  
  I am rejecting this response because:
  

  ****,

  I have submitted the not final quotes to BBB I received on 12/07/2023 prior to coming in that day. I have also submitted your webpage showing the mark-up of the vehicle by approximately 2.6% from $29,900 to $30,699 all within a 18-hour window of me visiting and presenting to your sales manager your own false advertisement; **** claimed, "I've never seen this before, I didn't know it was on our website. It could be a year old maybe just wasn't updated."

  One can hypothesize this mark-up was the intention behind the artificial "demand" created by informing me that the car could break in half in a hypothetical scenario, and using that as the sole basis to refuse a willing buyer to whom a guarantee - as defined in section 6-1-708 clause (I) in the ******** Consumer Protection Act (CCPA) - was given. This is now approximately a 9.4% mark up from ******* starting MSRP. The resolution that you can provide me, ****, is to publish my ****** review I submitted the night of 12/07/2023; the review shall remain published and viewable by the public indefinitely.
  

  -AM
  

  Customer Answer

  Date: 12/12/2023

  As of 12/12, ********************* from STH ***** has not replied to publishing my ****** review. In fact, my honest review as defined by the Consumer Review Fairness Act has been deleted without any prior warning, communication, and without being published at all. This firm is continuing to violate Consumer rights, and publishing my review was the resolution I wanted. A very simple resolution. This firm has shown history of doing this, and frankly, should be investigated in a class action because there is enough data to support the case.

  

  Business Response

  Date: 01/04/2024

  Hello,
  i Apologize to you if you believe that we are doing something wrong. 
  we do not control publishing , or handling of online reviews.  We do however respond with our take on customers that have issues. 
  we will defend our position to the extent that is needed to protect our reputation. 
  

  have a blessed day.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $500 refundable reservation for a EX90 ***** vehicle on July 12, 2023. On July 25th, I decided to not purchase a new vehicle and keep my existing vehicle. I called ********************* Motors and spoke to someone in their sales department. They told me it wouldn't be a problem and directed me to send an email as the reservation cancellation needed to be in writing per *****. The salesperson requested I send the email to his manager *************************************** I sent the email as requested on July 25th. I did not receive any response. I sent a follow-up email on July 30th and did not receive a response. I called again on August 2nd and left a voicemail and have not received a response.

  

  Business Response

  Date: 08/03/2023

  Called customer on 08/03/2023 to inform him refund has been processed, customer did not pickup so could not leave message. Followed up with an email to the  the customer informing him the refund has been processed. 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20415273
  
  I am rejecting this response because: They did not provide a complete refund. It was only a partial refund. When placing a reservation it is noted that it will be fully refundable in all of the paperwork. The dealership chose to withhold $14.80 as a "processing fee' which is totally unacceptable and in direct conflict with what is clearly stated when making a reservation. A full refund is required to properly resolve this matter. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/15/2023

  Not sure of the fee required , but will look into it and get it resolved 

  my apologies for the delay.

   

   *********************

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took car in for check engine light and was told It was issues with the evap system and all parts replaced. **** to fix it and four days. Picked it up and there was a 12on crack on my windshield and that wasnt there when I took in. They needed to see the crack took back on due to engine light on again and they denied caused The crack and reset engine light. Engine light came On again and they basically said there is nothing wrong and the service manager screamed at Me they would not Fix the windshield it wasnt their fault. It is very easy to tell they caused the crack from a Took dropping on the windshield. It will cost **** to replace it as well

  

  Business Response

  Date: 02/01/2023

  Hello,

  My name is *********************. i am representing ********************* Motors as the vice president and Managing partner. I am sorry that your service visit was not what you wanted. It is our desire to service our customers with professionalism and courtesy. We didn't meet your expectations and for that i am sorry.

  It is very difficult to tell how the windshield would be damaged during a routine check engine light repair. We would not be working around the windshield, or above it.

  I am open to having a dialogue to satisfy any questions that you might have regarding any portion of your experience.

  you are welcome to email, call or visit me here at the dealership.

  *********************

  Tell us why here...

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18959689
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  i actually did call you and leave a detailed message and never got a return phone call. A good family friend who is also a mechanic looked at the windshield and where the chip was it is

  apparent it was damage at the dealership. Under then metal hood near the bottom. And then it grew to the large crack due to you storing it outside. The check engine light has been on three times wirn the same

  codes as said were fixed by your team. ***** the sales

  manager is horribly unprofessional and basically called me a liar. I can see the codes that were worked on and I was charged for and they are the same ones being run. He told me they must not have cleared them. Thistles no sense because the light was off when I would pick it up and came

  on the next day. If they werent cleared it wouldnt be off. The team there are liars and I will never ever buy another care there again. I would appreciate a refund for the services rendered as it obviously wasnt fixed. 

  

  Business Response

  Date: 02/08/2023

  Hello,

  I am sorry that you experienced a poor service visit.

  based on your comments, it seems that we may have come to an end of our business relationship.

  I will inform the management team of your decision.

  I will look at the repair order and see what discounts I can apply. 
  

  I wish you the best going forward 

   

  ****

   

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18959689
  
  I am rejecting this response because:he still isnt taking responsibility

  for what they did **** to fix windshield and **** for the parts they said were fixed. I want all of that money refunded. I didnt cause the windshield and it is apparent the evap system isnt fixed 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/17/2023

  *******,

  I will not be refunding you any money on the windshield. We simply have no responsibility for glass.

   

  I will consider any portion of the work if we did not complete a customer pay repair.

   

  your welcome to email me at the dealership for details 

   

   

  *********************