Business ProfileforCentury Chevrolet

ook my vehicle in on September 29, 2021 for an engine light and squealing sound as a result of a recent accident. Initially I was told it would be a 1-3 day turn around to diagnose and repair the vehicle. During that time frame, no communication even after reaching out to the service department by phone and text message. I did not hear until October 4, 2021 that there was recommended repairs for the vehicle which leads me to believe they did not even look at the vehicle until then.I approved the recommendations and requested that they start the work right away so I can get the vehicle back as it was a strain on the family.On Saturday October 9, 2021, I was again had to initiate the conversation with the service department and asked for an update. They replied and advised that the Tech would not be able to get to it until the following Friday, October 15, 2021.On October 15, 2021, the service advisor that was assigned my vehicle, name Oz, called and let me know that my vehicle was ready for pickup and that the engine light and squealing sound was repaired.When members of my family picked up the vehicle on October 15, 2021, they paid the service fee along with a fee for labor and parts and drove it off of the dealership lot. Immediately, they called and told me that the engine light was still on and the squealing sound was still going on.****** Chevrolet and their service department had my vehicle for a little over two weeks when it was initially a 1-3 day turn around. When I got the vehicle back, the repair had not even been completed and I question whether or not they looked at the vehicle at all. Additionally, their customer service and communication is absolute garbage, in particular the advisor Oz. He does not answer the phone, return phone calls, or communicate at all.Not sure what I paid for, but I ended up taking my vehicle to a real service department the following day that I know will provide much better service than what I experienced at ******. I have been going to Century Chevrolet before they became ****** for years and have always been treated as a respectful customer and got the impression from the employees of Century Chevrolet that they care and value their customers. Since the ****** takeover, there has been a turnover in employees and none of the former service employees remain there. With the current employees and since the turnover, I have been extremely disappointed with their attitude toward service and do not get the sense at all that they value their customers. I will not be going back to them for anything and would advise anyone else to steer clear of this company and seek out service repairs elsewhere.