Business ProfileforAspen Creek Heating & Air LLC

Aspen Creek Heating and Air came to our house to do routine maintenance (i.e. cleaning, annual service) on our boiler, hot water heater, and Lennox mini split air conditioning system on Monday, June 13th. Our technician was *****************, who I believe is one of the owners of Aspen Creek. The technician found a couple of issues with the boiler that needed fixing (some of the issues were ruled as not needing to be fixed by an inspection two years ago when we bought our home and a couple of them were issues that we would like to get fixed). He did flush the hot water heater. The issue is when he began work on our Lennox mini split air conditioning system. He broke our display system on two of our four mini splits (the displays were functioning before he got there). He then told us that he was unfamiliar with Lennox mini split systems and would have to ask a contact he had about how to service the system. When we called to make the appointment, we informed Aspen Creek that Lennox mini split as our system, and at that time, Aspen Creek should have declined the job if they were unfamiliar with our air conditioner instead of proceeding to mess with the system. When the technician left, he took no responsibility for breaking the display on our system and kept saying its not my fault. However, the displays were working before he started messing with it, which is his fault. We have called Aspen Creek twice, on June 15th and on June21st, as we have yet to receive a quote for the boiler issues or a time frame to fix the air conditioning display system that they broke. Upon the last call, Aspen Creek said they couldnt make the technician give us a quote or fix what Aspen Creek broke and suggested we go elsewhere. The fact that Aspen Creek negligently worked on a system they were unfamiliar with, broke it, and refuse to fix it or take responsibility is both unacceptable and unethical. We are asking that Aspen Creek fix or pay to fix what they broke.