Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Document Scanning Services

Data Engineering LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS **MPLAINT MATTERS BECAUSE ** JUDICIAL **URTS RELY UPON THE INFORMATION PROVIDED IN THESE REPORTS TO PROTECT (OR NOT PROTECT) CHILDREN! I've used this web based since February 2023 & I have paid over $1000 for their services which promise to monitor co-parenting communications thru the website, which they advertise to de-escalate conflict between parents.I combed the internet & found many other complaints about this app, in addition to my own, in which users are seemingly scammed out of money, cited for ridiculous things (saying thank you), or asking clarifying questions of the other party. I was told moderators are attorneys, which I believe is untrue. The requirements to use this application, require more of a license to practice law, than an app for the lay person, just wanting to get along w/ the other parent. This app provides very little, if any support for users. The app states that users are not allowed to ask for a tutorial on how to use the app. The app has constantly changed over the past 1.5 years I've been using this app and the rules, the buttons to turn features on and off have changed so one party has been using them, and I haven't which has increased conflict. I have made financial payment to the other party, and the app doesn't register these, and when the other party rejects an expense, it doesn't notify the requester of other party's refusal to pay the expense. I was initially told this app had less than 1000 users nationwide; a ***** contrast to the millions of users that use other coparenting applications such as Our Family Wizard (OFW) and Talking Parents (TP). This app requires that you pay $300 for a 5 page report of **alleged** analytics which doesn't give full analysis, meanwhile, TP and OFW costs $0 to produce a unaltered and unalterable, secure file report of all communications between parties. Reports provided by this app aren't complete.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.