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Business Profile

Document Scanning Services

Data Engineering LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS **MPLAINT MATTERS BECAUSE ** JUDICIAL **URTS RELY UPON THE INFORMATION PROVIDED IN THESE REPORTS TO PROTECT (OR NOT PROTECT) CHILDREN! I've used this web based since February 2023 & I have paid over $1000 for their services which promise to monitor co-parenting communications thru the website, which they advertise to de-escalate conflict between parents.I combed the internet & found many other complaints about this app, in addition to my own, in which users are seemingly scammed out of money, cited for ridiculous things (saying thank you), or asking clarifying questions of the other party. I was told moderators are attorneys, which I believe is untrue. The requirements to use this application, require more of a license to practice law, than an app for the lay person, just wanting to get along w/ the other parent. This app provides very little, if any support for users. The app states that users are not allowed to ask for a tutorial on how to use the app. The app has constantly changed over the past 1.5 years I've been using this app and the rules, the buttons to turn features on and off have changed so one party has been using them, and I haven't which has increased conflict. I have made financial payment to the other party, and the app doesn't register these, and when the other party rejects an expense, it doesn't notify the requester of other party's refusal to pay the expense. I was initially told this app had less than 1000 users nationwide; a ***** contrast to the millions of users that use other coparenting applications such as Our Family Wizard (OFW) and Talking Parents (TP). This app requires that you pay $300 for a 5 page report of **alleged** analytics which doesn't give full analysis, meanwhile, TP and OFW costs $0 to produce a unaltered and unalterable, secure file report of all communications between parties. Reports provided by this app aren't complete.

Data Engineering LLC is NOT a BBB Accredited Business.

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