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Business Profile

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Team Dave Logan
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business will NOT stop sending unwanted and unrequested marketing material. Requests date back to 11/03/2023 as confirmed by the business in writing. This company needs to address their dissemination practices and resolve the discrepancies. I do not want this anymore and I did not sign up for it. This is becoming borderline harassment

    Business Response

    Date: 02/11/2025


    We appreciate you taking the time to share your concerns again. Please know that we take opt-out requests seriously and have worked diligently to address yours. Our team has thoroughly reviewed this matter with you and confirmed that you remain on our Do Not Mail list.

    We understand that not all marketing methods resonate with everyone, but print media remains a trusted resource for many consumers seeking reputable service providers. To ensure responsible printing practices, our printing partner participates in the PrintReLeaf program, which helps offset environmental impact through reforestation efforts.

    While we have taken every step within our control to prevent further mailings from our end, we encourage you to work directly with your local post office regarding any additional preferences for mail delivery.


  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want this company to stop the barrage of c*** they send me in the mail. This is spam, it's worse than spam because it requires action to dispose of. I do not want your catalog. I did not sign up to receive your catalogs. I have contacted you 4 times to ask you to please stop. They stop for a while, then the c*** starts showing up again.

    Business Response

    Date: 06/12/2023

    Thank you for reaching out. We have submitted your address to our mail house and requested that you be removed from our lists. Sometimes, it does take a while to get your address fully removed from the various lists, but please know that your request has been heard and we are working on it. 

    Customer Answer

    Date: 06/12/2023

     
    Complaint: 20163562

    I am rejecting this response because:

    It stops for a while, then you start sending it again.   This is the 5th time I have gone through this.  The c*** stops coming for 4 months, 6 months ***********, then it starts up again.

    I can not stress strongly enough how your marketing materials are not welcome in my mail box.

    Sincerely,

    *************************

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