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Find a Location

Terracina has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Terracina

      13620 Via Varra Broomfield, CO 80020-9792

    Business ProfileforTerracina

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13620 Via Varra, Broomfield, CO 80020-9792
    BBB File Opened:
    7/5/2021
    Years in Business:
    13
    Business Started:
    10/19/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    For the past 3-4 months, Terracina Apartments (SRG) has refused to enforce the lease provisions banning smoking on property (within 20 feet) and in the apartment/balconies. I live in Building 60, 4th floor, which has had a resident smoking intermittently. They have found evidence of said smoking, yet have done nothing about it. In fact, one of the staff tried to deny that anyone lived below me, where I thought that the smoke was originating. Yet it's funny that I have pictures of dog c*** and pee pads on the balcony of a supposed vacant apartment. The first incident occurred on December *****, which forced me to spend roughly $260 out of pocket to stay at a hotel (December 31-Jan. 2). The second separate incident began two nights ago (March 11, 2023). I reported it yesterday afternoon (March 12), but the smoking continues. I do notice that the smoke dissipates during the day, presumably when the resident or residents are elsewhere. I am currently paying roughly $2500/month in rent, which I have always paid on time, to live in a building where other residents violate the lease, despite ***************** health laws, and the leasing office attempts to gaslight me into believing that I am the problem. They have admitted that (a) smoking IS an issue; (b) that a maintenance man has ************** evidence of smoking on premises.I have attached the no-smoking addendum of the lease, their admission that smoking is an issue, and a demonstrated lack of lease enforcement. Since I am paying full rent despite having my quiet enjoyment violated multiple times without reprieve, I am requesting resolution by one or several of the following measures:1) A prorated reduction of my Jan and Mar 2023 rent, commensurate with the incidents and lease violations which they have NOT resolved;2) Allowing me to break the lease with NO PENALTIES with a 60-day notice upon a normal termination of the lease. 3) Censure of resident(s).4) Apology.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Miranda S

    1 star

    09/14/2022

    This place is the definition of disorganized. I have lived here 2 years and the hot tub has worked twice. When the new management company took over a few months ago we were hoping things would get better but they got significantly worse. They tried to evict us 2 months before our lease ended because they literally did not have a copy of the lease. When I went down to the office, they discussed, in front of me, how they had already sold our unit and needed to find a different one for whomever was trying to move in. They then tried to evict us a month later because they said we hadn't paid rent when we did in fact drop a check off on the 1st (and got a signed copy from one of the employees). Its just really disappointing that this new company doesnt care at all about the residents its inherited, and is unwilling to do its due diligence before threatening to evict you. We have never once had a late payment and we are always clean and quiet. It wouldve been nice if they reached out to us and told us they lost our payment before posting an eviction notice on our door and threatening legal action. Thank goodness we had proof of payment. And don't even get me started on the trash management. The trash chutes are ALWAYS backed up and the hallways always smell like a beautiful combination of dog f**** and human garbage ?? if you are looking for a place in **********, I would recommend looking at any other complex.

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