Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership in November 2024. Roughly a month after the purchase, we received a call from the dealership indicating WE owed them $3000 more due to THEIR error. The sales manager **** ****** put in an address that doesn't exist which changed the tax rate. Mind you, this is the 3rd vehicle we purchased from this dealership, and they had our ID's with our information. Not to mention the sales rep **** verified our address and tax rate before hand. All of the paperwork we signed shows our correct address but the information the sales manager **** input was incorrect. They even admitted it was their mistake. **** ****** was extremely rude when speaking to him regarding this matter and he threatened that we would not get our tags if we didn't pay this. He just stated you signed this document so it's on you. This "document" which showed the correct tax rate of 11%, is what we signed. But ****** had other paperwork showing 9% which is due to his error. We've never had any issues prior, which obviously lead us to return here to buy our second and third vehicle, but we will never purchase another vehicle here again. In any line of business, if you made the mistake, that would be on you, not the consumer. The vehicle also had to be bright back directly after purchase for a defective door handle. Had to wait roughly 3 to 4 months for that even to be resolved.

  Business Response

  Date: 07/09/2025

  **** ****** purchased a 2024 Ram 1500 from us in November of 2024.  In any vehicle purchases we collect estimated sales taxes that we then forward to the appropriate entities on the customers behalf along with titling and registration paperwork. In this transaction sales taxes were initially under collected by $3,946.86 as we mistakenly found that City sales taxes for Commerce City were not due as a result of an improper tax locator look up.  We later discovered that the Commerce City sales taxes were in fact due for the transaction.  As a part of the sales agreement, the customer is responsible for all taxes due and acknowledges that if for any reason the collected taxes are insufficient, it is the customers responsibility to provide the balance due to either the County Clerk or the dealership.  Upon being notified that the additional taxes were due we came to a mutually agreeable resolution with **** ******, where we as a dealership paid the remaining taxes due upfront for the customer, and set up a payment plan where we collected the remaining taxes due with no interest over the next seven months.  By paying the taxes due upfront and collecting amount on a payment plan, this allowed **** to register and tile title the car on time with no further complications or penalties.  This was negotiated and agreed upon in person between **** ****** and **** Johnson in ***** office on December 23, 2024.  We viewed this matter as fully resolved to the mutual satisfaction of both parties at this point in time.  As of today, **** as successfully made all payments as agreed and the total amount has been paid in full, with the final payment received on June 15, 2025.  We are surprised and confused by this complaint being received and attempting to reopen the previously agreed upon resolution.

   

  ****** Johnson

  Johnson Auto Plaza

  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23529461
  
  I am rejecting this response because:

  We were threatened by ****, the sales manager that if we didn't pay this we wouldn't get the tags. While there is a document that indicates the customer will be responsible for taxes if they are miscalculated, this same document showed the correct tax percentage that sales rep **** confirmed which was infact correct. **** made an error, which he openly admitted to. He used an address that doesn't even exist by putting in the wrong street which lead to only charging roughly 9%. There was never an option to not pay it so we had to come to a payment plan. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/22/2025

  The complaint is being created and registered from ******** ****** which is an issue because we sold the car and have created all legal documentation with **** ******.  **** is the only individual on the purchase agreements and loan agreements.  **** also came in and signed the secondary agreement to fulfill the tax obligation on a payment plan that has since been completed. 
  
  Please contact me at ************ for further discussion.
  
  Thanks
  
  ****** Johnson
  Johnson Auto Plaza    
  

  
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23529461
  
  I am rejecting this response because:

  **** is my husband. This is my vehicle and I was there for the whole purchase process with **** *******. When contacted about owing more money, I came to the dealership and spoke with **** ****** who treated me with nothing but disrespect. I also called and left a voicemail for ******* Johnson after this happened. While ****** name is on the paperwork, I'm still a part of this. I'm the one who brings the vehicle in for service and everything. I have never received an apology from anyone. I understand the paperwork says ****** name but it also showed the 11% tax rate which **** ******* had commented about. **** admitted this was his mistake. It just seems like this is something that Johnson doesn't want to own up that it was there mistake. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* -idler-gear failed @ 20k miles Had to wait a week before I got a rental. The vehicle was not returned for 30+ days ******* took my vehicle back to Johnsons auto plaza after a service it was leaking oil in my driveway. They said it was because there technician put on the oil filter crooked 10-7-2024- the vehicle was dropped off because I had 20+ codes fixed fuel housing filter12-2024- vehicle was dropped off again because a light came back on and 5 codes popped up. had to wait till parts arrived. Dropped it off on Tuesday January 21, 2025 and momentary wheel lock up was fixedJanuary 21, 2025- went to take off in truck after the vehicle was fixed and another light popped up. **** has been helping me, plugged it in and showed engine coolant control valve. I meticulously service my vehicle by certified GM techs/mechanics and this is the run around I been getting the last 4 years. Having me drive my truck with check engine lights until they can get me in the schedule. I have been a loyal customer spending my hard earned money. Whenever I have major issues with my truck being under warranty Johnson makes me wait days for a rental or put me in nothing like my vehicle knowing I have a big family. Crazy to know Johnson auto plaza has close to 1000 vehicles sitting on their lot and this is how they treat a loyal customer. My truck had 30% oil life and they give me a free oil change after all this. *** an advisor tells me u should flush your transmission fluid its recommended every 30k miles and I say are you sure he says yeah but u should be fine going another 30k miles its not like you tow everyday or work it hard everyday. To me this is shady, concerning and no integrity behind this buildings name. After picking my truck up for the 10th time I left a week later I get a text whats your extended warranty so unprofessional shouldnt have this been figured out when I picked my truck up.

  Business Response

  Date: 03/01/2025

  After reviewing the BBB case, I can understand the customersfrustration with the vehicle and the overall situation.  However, after reviewing the history of the vehicle and the service tickets I dont feel that we are negligent or financially obligated in the situation.  The vehicle has been in the shop multiple times but for different reasons and the advisors/technician are doing all that they can to remedy the customers issues.  These efforts include contacting ************** and having them provide additional support, using fellow senior certified technicians to help diagnosis.  In conclusion I understand the frustration but a reimbursement/payment of $5,000 is not a reasonable request from the dealership.  I know that the customer has reached out to GM Customer Assistance and currently  has an open case with them (Case #9-14543218525).  If the customer is looking for compensation, ** is the entity that would be able to hopefully assist with that.   
  

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2024 I purchased a ***** colorado with a spray in bedliner and a bakflip g2 tonneau cover . I was not given any receipts or warranty information on these 2 expensive items. I have requested this information multiple times. All I have is a lump sum, for both items, on the paperwork but nothing about the installation companies or brands. I need 2 separate detailed receipts showing the company and cost of each item to register warranties. The tonneau cover bulkhead seal was not installed correctly and came off, a plastic clip on one of the panels is defective causing the cover to not close, and the cover is raised on the truck bed rail when it should be level. I was told their service department could fix these issues but they were not corrected after being there for 6 hours. A qualified tonneau shop needs to fix these issues as their service dpartment is not capable. I should not have to pay to get this tonneau cover repaired as it it supposedly new. I would have paid less, and had the receipts and warranties, getting the tonneau cover and spray bedliner myself. The tonneau cover should have a 3 yr warranty and spray in bed liners have lifetime warranty on defects. The cost to make the tonneau cover right should be paid by Johnson Auto Plaza or take it back and refund my money so I can get one at a qualified tonneau shop. It is suspicious that they will not give me specific receipts for these items.

  Business Response

  Date: 06/02/2024

  The accessory package on the ***** Colorado was installed by a GM approved Upfitter (auto truck) and there is not a specific warranty registration card or anything related to the tonneau cover unfortunately   
  

  If the customer is unhappy with the tonneau cover and its operation, the dealership is happy to discuss a refund and then the customer can purchase one from a local distributor that will provide that information.
  

  I will personally reach out to the customer to discuss a refund and they can discard the current tonneau cover purchased from our dealership.

   

  Thanks 

   

  *******************;

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21751715
  
  I am rejecting this response because:
  I have not received a call regarding the tonneau cover.
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/11/2024

  In my response to the BBB I stated that I would personally call the customer.  I have completed that and we have come to a resolution.  
  
  There is not a way to send a follow up note in the BBB system so I wanted to send a quick not and let you guys know that everything is handled with the customer and she is happy.  SHE ACCIDENTALLY REJECTED AND HAS TRIED TO CALL IN TO UPDATE EVERYTHING.
  
  Thanks and please let me know if there is anything else I need to do?
  
  *******************
  Johnson Auto Plaza

  Customer Answer

  Date: 06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2021 ***** Camero for a 2018 *********** they claimed and was badged as a Z71. Come to find out this was a basic LT and had tires slashed. I brought this up to the reconditioning Manager *************************** and he said that they would put new tires on the vehicle. Once the new tires were put on I explained that there was a vibration in the front end and they explained that it was because of "meatier tires" since that time the vibration has become worse. About 3 months ago I called in and they said they would have someone get back woth me after several calls and messages left to *************************** and ****** Johnson no one ever returned my call. I called today and spoke with ****** and he explained there is nothing they can do for me BECAUSE THE VEHICLE HAS NOT BEEN SEEN THERE SINCE PURCHASED. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. VERY UNPROFESSIONAL AND DO NOT RETURN CALLS..

  Business Response

  Date: 11/25/2023

  After reviewing the situation with a the used car department we would be happy to take a look at the vehicle and have the customer drive the vehicle with the used manager and find a solution that works for everyone.  Please let us know if this will work for you guys.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/8/23 purchased a 2014 Jeep Trail Hawk. Went to put gas in it when I drove it off the lot and when I would stop the car wouldn't move, I had a reading on the dashboard to put it back in park then drive. Then it would stall out. I took it back 3 times to Johnson Auto. Still couldn't fix it. The salesperson said bring it back and we will get you in a different car. Knowing that I wanted the Jeep I had a chose of 2 different *** Terrains which that is not the car I wanted. They didn't have much on the lot in my price range, but you would have thought Johnson would have made this right. They added on extended warranty which I didn't want and rolled over money from the Jeep that I only had 3 weeks and couldn't drive. I get it home a couple days later when I started driving the *** the back molding was falling off took it back, they fixed that but left the glue running down the back. Ran the *** Heater and a horrible smell is coming out of the vents. Took it back said it was fixed. It's not fixed, and this makes me sick and whomever rides in the car with me, and the smell lingers on your clothes. I open the doors and you can smell it. Emailed Johnson again was told to roll down the windows and air it out and then put fabric sheets in it. Took it to another mechanic and they found that there is no cabin filter in it, needs brakes, oil change, brake fluid change, battery, and ** needs a deodorizer run through the system it that don't work they will need to disassemble the ** unit and figure out what is going on. The cost so far is $1462.00 but if they need to disassemble the unit it will cost me more plus, I paid $162.00 for an inspection. Email Johnson Auto on how disappointed I was and was told to bring it back and I could get a different car, I did try to return it, but they just want to roll more money into another car which isn't right. I went from a $400.00 payment to $500.00 payment. To return the *** would be $800.00 payment. Last email 10/21/23. No response back.

  Customer Answer

  Date: 11/05/2023

  I have added the pictures from the inspection on the 2018 GMC Terrain

  Business Response

  Date: 11/06/2023

  The dealership has reviewed the situation and are willing to help to create a resolution that makes sense for both parties.  We can assist in two different ways: first,you can come in and we can look for a vehicle that would fit the budget and utility that you are looking for.  This will include looking at different vehicles on the lot and making sure we give you as much as we can for your trade. Second, we can have a technician review your past repair orders and try to remedy the issues that you have noted in the BBB case.  I would note that many of the issues the other technician found are services/flushes that *** have been recommended due to age and mileage of the vehicle.  The majority of items from the other shop are recommended maintenance item in the eyes of the other technician.  We are looking forward to hearing back so we can correct the situation and move on. 
  

  Thanks

  
  Johnson Auto Plaza

  Customer Answer

  Date: 11/10/2023

  I will accept the offer of another car if there willing to make it right on the loan and payment.

  I would like to make sure the car is fully inspected 

  The salesman did send me an email and I did reply back. I havent heard back as of yet.

  Thank you

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About August 20th I paid ****** for a truck.I came in and request a short bed 4x4 truck with a Diesel engine with remote start with a 8.5 inch screen THAT would carry ***** or ***** lbs.The truck sold to me, had all the above but would only carry ***** lbs. BUT i was told it would carry ***** or *****lbs. After I got home, only then did i find out it would not carry the weight I requested.I contacted the dealer ship and they did not have anything on the lot that fit what i requested. But i could trade for something else but refused to refund my money.In order to get a truck that would carry the weight. I had to get a long bed with lesser equipment for more money. Its not so much about the extra money but the **** I was LIED to by the sales man and got stuck with a truck I did not come it to buy! I came I to buy a certain *********** was told the ordinal truck fit all the requirements by the salesman. Clearly it did not, and the salesman that had been there about 8 years was well aware he was not telling the truth!

  Business Response

  Date: 10/12/2023

  Mr. **** purchased a Ram **** from the dealership with plenty of discussion on budget and utility. Trucks all have unique capabilities/performance, and customers all use these trucks a bit differently.  We have no desire or benefit to mislead a consumer to purchase a vehicle that does not perform the required duties.  After the purchase Mr. **** decided that the truck would not be able to perform what he was going to be using the truck for.  At this time he contacted the dealership and came back in so we could discuss his options.  After long conversation with multiple members of the staff we all decided that he would trade his truck in and upgrade to a Ram **** so he would have the required payload of the truck.  At this time he traded the Ram **** for the Ram ****. 
  Johnson Auto Plaza has been transparent and attempted to the best of our abilities to accommodate Mr. ***** requests at the time of purchase and then after the issue with performance/capability came up.  We have been fair with his trade allowances and treating him equitably on the purchase of the new truck.  I hope that our actions are seen as fair for all members of the situation.   

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20694194
  
  I am rejecting this response because:

  I came in looking for a short bed **** with a 8.5 inch screen that would carry ***** or 2,700lbs! I was told the Ram **** would carry what i needed, period! Not a maybe or I think so but I was told it would do what I wanted! It was not until I got home did i find out it was far from the truth. I lost $4000 on the trade in and I also was told you folks ONLY sell at dealer invoice, but the truck I got, you not sell this one at dealer invoice??? Yes i did get a truck finely that would carry the pay load but it is not a short bed and it does not have a larger screen or the features I wanted.

  I was also told the **** had the same features except the screen, another untrue statement! the whole dash is has the down graded model. Just by looking I could not tell, again I took the salesmen word. I was also told the remote start would control the cab temperature!! It does not! 

  In short, I should have been told, WE do not have a truck that fits your needs instead of just making a sale.

  Sincerely,

  *****************

  Business Response

  Date: 10/25/2023

  After reviewing the customers response I can understand the frustration but I feel that we have done our best trying to accommodate the customer and the situation.  The customer was here for multiple days and spoke with multiple members of the staff and made the decision to purchase the Ram **** after driving and going through the vehicle for an extensive period of time.    

  The dealership has never claimed not to sell vehicles for over invoice.  We do not sell cars over the stated MSRP but that is very different then the invoice price of a vehicle.

  We have done what we can to get a vehicle that fits the customers requirements while working within utility/budget/availability.  

  Thanks

  ******

   

   

  Customer Answer

  Date: 10/28/2023

   
  Complaint: 20694194
  I am rejecting this response because:

  I cannot be political correct any longer, I must speak as it is.

  The simple truth and fact is, I was lied to! Johnson auto did try to get me what i requested only after  I was sold as truck that did not meet the requirements i requested! I did not wish to spend additional thousands of dollars on equipment I DID NOT NEED!  I requested a **** *********** was told the **** will do what I needed and IT WOULD NOT, bottom line, I was LIED TO. and to correct the issue I needed to spend thousands of dollars more.

  I never said you folk sell above MSRP, but you sell trucks at dealer invoice. The one I had to get to was at full MSRP and not dealer invoice.

  I know Johnson Auto will not make things right because I lost $4000 on the trade in of a new truck that I bought from them. Yea I was treated fair, NOT. Then give me back the $4000 that I got screwed out of.

  This whole thing could have been avoided if the salesman just said Mr. **** WE DO NOT HAVE A **** TRUCK THAT MEETS YOUR NEEDS!! Instead I was told we do not have a **** but the **** will do what you want "IT WAS A LIE!!!"

  Yes I am mad, this was my retirement *********** told the salesmen so. All he was interested in was a sale and not the customer!

  I just want people to know Johnson Auto is NOT a trustworthy dealership.

  Sincerely,

  *****************

  Customer Answer

  Date: 11/11/2023

  Let me see if i understand this!

  Johnson auto plaza admits they lied to me, they also admit they did not have a truck that would meet the requirement's as I requested. They also admit to the fact that the truck that they sold me would not do as they said it would!

  How on this green earth is this alright! They lied to my face just to make a sale, and then they said we tried to make it right by having me buy a truck way more expense "to make more money off of a lie". I'm sorry this is how they do business and the BBB thinks it is acceptable.    

  I guess I do not know just what the BBB is for. A company lies, acknowledges the fact that they lied and say's "well we tried to make it right" and that's okay.

  WOW!

  Thank you for your time

  *****************

  Customer Answer

  Date: 05/14/2024

   

  Hi ******,

  Question for you, I Have been in contact with Johnson Auto on a different issue. And they said this case was closed because you the (BBB) had tried several times to get in touch with me on this matter and could not. 

  Now as I recall, after I got the Email saying the case was closed (this all happed in a very short time span). I called you folks asking why the case was closed and I was told you could not make them do anything, I understood that. Then I asked what else I could do and you told me about the Colorado Consumer Affairs. No one mentioned anything about not able to reach me. 

  ****** my question to you, did you try several time to contact me by email or phone with no results? I do assume you folks keep records of all conversions or emails. It seems Johnson auto is putting the blame on me again.

  ****** thank you for your time

  *****************

   

  Customer Answer

  Date: 06/05/2024

  First part: This complaint has 2 parts, the first part has been closed but needs a brief recap to understand the second complaint. I stated I needed a truck that would carry ***** or 2700 lbs. and have at least an 8.5-inch screen. The truck I purchased and was told would work, it did not have the weight capacity I requested. I returned the truck and traded (because a refund request was rejected) for a truck that would carry the weight. Second part: The other item I stated the truck must have is an 8.5 or 12-inch screen! The second truck had a 5-inch screen. Before I signed the paperwork. I asked, can this truck have the screen upgraded to an 8.5 or 12-inch screen. There was no misunderstanding this time. The salesman said yes, it can be upgraded, and said, I will get you prices! If this truck could not have been upgradeable, I would not have purchased it. I called the salesman several times and left messages asking for the part numbers and prices. Nothing, no response at all, I then called the sales manager and asked for help. He assured me he would get me part numbers and prices and get back in touch with me again no response! So, I went to another dealership, and they referred me to customer care because they couldnt find an upgrade. This all happened over several months. So, I figured ******* ********************** could help figure this out. I called and talked with Mr. *********************** and he stated you cannot upgrade the screen. Mr. ********************** said he would look into this and call me back again no response! I called Mr. ********************** about 10 days later and he blindsided me with ******. ****** accused me of wanting a Laramie at no charge and the reason the first complaint was not resolved was I missed the BBB on several attempts to contact me. Nothing was addressed about the screen. I ended the conversation because I needed to contact the BBB for verification of the contact attempts. Let me get this straight, at no time did I ask for anything for free!

  Customer Answer

  Date: 06/05/2024

  This is not a duplicate complaint. The first complaint was for a silver 2500 Dodge Ram that I was told would carry 2700lbs and could not.
  
  This complaint is for a white 3500 Dodge Ram that I was told the camera screen could be up-graded. 

  Business Response

  Date: 06/12/2024

  We found an aftermarket company that can install a larger radio screen into the truck.  The screen will be 8.4 inches in size and will display the backup camera.

  The aftermarket company will come right to Mr. ****** house and do the install in the driveway at a cost of $1350.00

  Please let me know if you need the contact of the company for the radio enhancement.

  Thanks

  ******

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 20694194
  
  I am rejecting this response because: There was no gross misunderstanding this time, on the part of the salesman ****** or me.
  I asked several times before I agreed to this truck if it could have a dealer-installed factory-upgraded screen. Let me repeat myself, A DEALER INSTALLED FACTORY SCREEN! Each time *****'s response was a definitive yes.
  I was going to spend a lot of money on a truck and there was no way I wanted an aftermarket electronic part on the truck period! If something happens with the electronics, I take the truck to a Ram dealer. The first thing a dealer says is, It is not a factory part, and we will not work on it! This is a fact; I do not want a person working out of the trunk of their car, working on a $70,000 truck.
  This is twice that I had the word of the salesman and his handshake. So, an after-market screen is not a dealer-installed factory upgrade and is unacceptable to what was promised.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/02/2024

  The radio installation will be with a ********* and a Ram part number that fits Ram trucks.  We would not use or recommend an aftermarket part.

  We utilize an expert outside installer who has been doing this type of work for us for over 15 years and has always done a good job and is a professional in this field.

  I think this is a great option to try and solve the radio/screen issue that you have.

  Please let us know so we can help arrange the install.

  Thanks

  ******

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 20694194
  
  I am rejecting this response because: It is not a factory dealer installed part.

  Again i was promised a factory part and a factory dealer installation. No Ram dealer will honor the warranty no matter how good the person is. 

  Ram ************* tell me there is no factory up-grade.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used GMC, dealership did not do what they said and due to my stupidity did not challenge but should not have to. Got home and airbag warning came on. They just jumped to get money first. They never detailed as they said, salesman ******* just said they don't know how to do a detail. This used to be a great dealership to work with but now consumer beware.

  Business Response

  Date: 06/06/2023

  We immediately got in contact with the customer after receiving the complaint and expedited an appointment with the service department to address the concerns. 

  Customer dropped vehicle off on 6/5/23 @ 3pm and since then we have inspected the vehicle and will attempt to have all concerns rectified by the end of business 6/7/23. 

  Thanks - **********

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 trucks from Johnson Auto Plaza on the same day. One of the extras/add on I requested was Linex sprayed on the bottom panel to prevent rock chips. The day we went to pick up both trucks we had issues with the Linex. The linex was sprayed at a super high mileage and did not allow the doors to open properly and had a 1/8 to 1/4 inch edge against the paint finish. At the time I was not worried as ******* said they would take care of everything. I dropped one of the trucks off at a later date and when I got it back I noticed the doors still rub on the linex and that they actually cut out the weather seal that seals the front door and quarter panel together to keep weather out. Living on dirt road I have been getting lots of dust and mud inside my vehicle and has been a constant battle to keep the interior clean on my truck that has less than 3k miles on it. ***** told me he would refund the linex cost of both trucks for the multiple issues and have the part needed to replace the seal sent to the dealership nearest to me. On Monday March 27th ***** told me the part was ordered and would be shipped to the nearest dealership that week. We are now going onto week 5 and ***** will no longer answer my calls, emails or questions in general. I called management and talked to ************************* who also promised resolve but he also no longer answers calls or messages. I want a date and time the new door seal will be delivered to the Ram dealership here in **************** along with the FULL refund (not partial) for the poor install of linex. I have pictures and text messages to back my claims against ***** and *****. There are dozens and dozens of texts Id be happy to share, showing numerous times the part was ordered and I would be called back that day. I have spent hours try to get this resolved and am done begging these guys for help. They had my truck for WEEKS to fix it and came back in similar or worse condition. My new trucks have not been 100% since I bought them from these guys and came back to me missing parts and with the same damage every time they "fixed" the issues.

  Business Response

  Date: 05/01/2023

  We spoke with the customer and he said that he would be canceling or closing the case so please let me know if that has been completed.

   

  Thanks

  ******

  Customer Answer

  Date: 05/02/2023

  Once I involved the BBB they immediately rectified the situation. Please cancel complaint and **** as business has taken care of issue. Thank you for your help and diligence in solving consumer complaints!
  
  
  Please cancel or enter resolved for Complaint # ******** Against Johnson Auto Plaza. 
  

  
  

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them in Aug. 2022. There were a few aspects of agreed upon services as a condition of the sell in which Johnson Auto Plaza did not follow through upon or took months to complete. The aspect that was never follow through on, was a tow piece for the car had been missing when the sell was made. Johnson Auto Plaza agreed that they would purchase the tow piece for the vehicle and mail it to me. I have made countless contacts with management and they had tried to assure me that they were going to handle the situation, but I still have never received the part. I am very disappointed at the lack of follow through and professionalism. Car dealership tend to get a bad name for taking advantage of people or ripping them off, and that I how I feel that this dealership has treated me. As a woman buying a car is difficult because we tend also to be taken advantage and here is another example of that as well. I trusted that they would follow through on what was promised at the point of sell and it has not. I would not recommend this business to anyone.

  Business Response

  Date: 12/07/2022

  We have obtained the correct bumper piece for the vehicle sold and it is currently painted and ready to be delivered to the customer.
  
  We would to apologize to the customer for the delays and poor communication along the way!!!
  

  ***********************, our Internet manager, has reached out to the customer directly twice today (12/7) to try to set up a time to deliver the part in person to them to make sure that we drop it off and they have it in hand. 
  

  I will advise as soon as delivery of the part is completed. 
  

  Thanks,

  ************************;