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Business Profile

New Car Dealers

Brighton Ford, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Brighton Ford, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brighton Ford, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My nightmare began with Brighton Ford June 18th and it is now July 30th and I still do not have a running vehicle. I had my car towed to the dealership on 6/18 because it overheated. I received a text the next day telling me I needed new cooling fans for 1k. I authorized the work. Parts took forever to get so about 9 days later I was told I could pick up the car. Drove it for a few days, overheated again, so once again I had it towed back to them. I was told they had ordered a new relay to be installed. I didn't get the car for a week and picked it up and didn't even get the car home before it overheated. It was towed back to them again and they consulted ***** **** told them to install an AC pressure switch. To get a reply from ***** order the part and get installed was another 8 days. They drove the car and it overheated. Now the car sits and they don't know what to do to fix it. This is going on another week now and still no solution to fix the car. Just installing more parts the car didn't need. Tried calling the service manager several times and never did receive a call back. I didn't bring this car to a certified **** dealership with supposedly trained techs, to still be sitting ******* 1.5 months later and them being clueless in how to fix it. I just want my car fixed correctly with the actual parts it needs to run, not installing parts it didn't need almost like a guessing game. It would also be great if the service manager would do what he gets paid for.

      Business Response

      Date: 08/02/2024

      ************** mustang has been repaired at no charge.  We had to wait to hear back from **** engineering.  ***** has been communicating with **** and the technician trying to explain the repair with help from **** Motor Company.

      The car has been picked up today.

      Thank You.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re vin: 1FTEWIEGOJFB52200 Customer brought 2018 F 150 under extended warranty to Brighton Ford due to noise in front left wheel assembly when hitting bump. They did not find problem, BUT identified transmission work that needed fixing under warranty. They had truck for 6 weeks. Returned truck with oil leaking from transmission or **** oil pan and they lost the skid plate and have not replaced to date. Complaint initiated with ***** case number is CXH-********-NOB2S2 Please advise. Contact: ***************** **********************

      Business Response

      Date: 07/15/2024

      Contacted customer and is coming back in.

      Thank You,

      ***********************

    • Initial Complaint

      Date:01/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a recall on my vehicle and was advised by **** to call Brighton Ford and coordinate the repair for a rear toe link joint. I spoke with the service department she advised drop off would be at 7:30am, pick up is by 5PM the same evening. I asked if they could coordinate so I can have my car sooner if she could make a note as I cannot be without my car all day, or provide a loaner. She advised they don't offer loaners for 2015 vehicles, but she will make a note; we scheduled the service date. Approximately 10 mins later she called me back, and told me ***** the service manager told her it will now take 2 days for the toe link repair, I asked why they're saying she said they have to take the car apart? I spoke with *************************** who came onto the phone with a really bad attitude and I advised it takes 2 hours to replace a toe link, he said there are other cars ahead of you. Which I understood already, however I advised they can't just keep my car for 2 days for a 2 hour repair. I asked if he would just schedule me a time where it would be the one day. He said NO take your car somewhere else. I spoke with *********************** who like wise had the same attitude as *****, he also advised that this dealership has disclaimers that they can take 2 days for repairs, I cancelled my recall repair, I feel it is in the best interest of your business to be aware of the service you're providing to consumers.

      Customer Answer

      Date: 02/12/2024

      *******

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drove my F-250, 20 plus miles to get an oil change at their Brighton Ford's ********************* When I arrived at the service counter the non-caring person that waited on me said that I needed an appointment even though in years pass it was in fact a true Quick Lane .. I told him of my long drive and that I was disabled .. He had an expression of and attitude of who cares .. I can schedule you tomorrow .. I decided to schedule for the next day at 10:00 a.m. but when I ask him if they offered any kind of a Disabled Veterans or Senior discount he immediately said no .. I then canceled the appointment and when to Sit ******************* in ********** and they took me right away with a discount with a TRUE Quick Lane .. I purchased my truck at Brighton Ford and had my first oil change there .. I will never buy another vehicle from Brighton or have my service done there .. *********** man that took care of my just didn't care a thing about my hardship .. Sorry you have such people working with you. ****

      Business Response

      Date: 09/14/2022

      *********************** spoke to Mr. **************** We did resolve the website issue.  We would love to have Mr. ********* return and he declined.

    Brighton Ford, Inc. is NOT a BBB Accredited Business.

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