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Business Profile

Professional Organization

InterNACHI
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *************************** to do a 4 point inspection and they said they are backed by this company. They missed a problem with our electrical panel. We had two electricians tell us it should have been seen at inspection. We had a major issue and had to replace the entire panel and fix a short in the kitchen approximately three weeks after the report was done.

    Business Response

    Date: 05/06/2024

    That is not us.  We are merely a trade association he might belong to and so he has our logo on his site.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used an internachi inspector to inspect my home before purchasing, once I moved into this home I found several major issues the inerachi certified inspector did not call out including, cracks in foundation and walls, a broken hvac system, mold and water under the house were he apparently inspected and the roof was leaking and needing to be replaced! I reached out to internachi because they have a buy back policy within 90 days of purchase if the internachi certified inspector missed major details of the home that would have altered your decision to buy. They responded and said they couldnt help me, I explained even more about what the inspector missed and Im in tears at this point, one of the employees responded with a slap in the face email that pretty much came down to were not helping you and we dont care Im absolutely shell shocked a business acted like this, its extremely unethical to advertise a buy back policy and when someone actually takes you up on it you say sorry your on your own they didnt even offer to refund the inspection cost, literally no help. I would like them to hold up their promise and buy this house back, if thats not an option then I want my money back for the useless inspection I had done by one of their certified inspectors.

    Business Response

    Date: 04/23/2023

    We don't do inspections.  We didn't do your inspection.  You got confused by our logo on your inspector's marketing material.  We are a school.  See www.internachi.edu.  You should contact whomever did your inspection.  We didn't.

    *************************

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the impression that Internachi was 12 payments of 49$ for the year or 499$/year. They continued to charge monthly fee after the 12 months had expired. I started in October 2021-February 2023. I just canceled with them today and they wouldnt give me my money back (the extra 4 months that I paid). ******************* handles cancellations and she was very unprofessional over the phone and hung up on me. Very poor customer service.

    Business Response

    Date: 02/21/2023

    Your account is not in error.  You paid for 16 months.  You joined in Oct, 21.  This is Feb, 2023.  That is 16 months of membership.  No refund is owed.

  • Initial Complaint

    Date:12/12/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When doing a ****** search for "free home inspection course for veterans" one of the first links is a link from NACHI that states "free home inspection training and certification for veterans". when clicking on the link this site appears ********************************** . I will also attach a saved copy of the page for reference. The page clearly states a free 6 month membership, including all materials for training, and then a free membership upgrade after completion. I contacted them, and was told that the offer was half off of a year membership, which is not even close to the same thing. I am very saddened by this marketing scheme, and if they are offering this service publicly, they should be held to a professional standard of giving what they say they are offering. This false marketing is absolutely destructive, and should not be allowed. NACHI needs to be held to their offerings.

    Business Response

    Date: 01/11/2023

    The way ****** works is that it looks for all pages, not just the ones on our website, but obsolete pages.  ****** can bring up stuff about *********************** being president for example.  So you can't use ****** to look at our archives and then complain that those pages aren't our current offers.

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