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Business Profile

Parking

5280 Parking LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a parking permit at my apartment complex every month for 8 dollars through a companys complex has contracted. The parking lot and apartment are adjacent to a popular concert venue. The business states that they are committed to enforce that only those with a paid parking permit will be able to utilize the lot. There is no enforcement outside of the lot so if someone attending a concert decides they would like to park in our lot, they will get a violation but will receive no consequence if they decide not to pay it. After paying for my permit at the beginning of this month 09/01, late at night on 09/24 a notice of parking violation was placed on my windshield nearly under the hood of the car folded very small. I found the notice the afternoon of 09/27 only because the paper had shifted due to wind while driving. The violation stated that the vehicle did not have an active permit and would incur late charges and the car would be booted or towed. The company makes it difficult to contact and the only way to dispute is through an online portal. I am currently waiting to hear if they will resolve the issue.

    Business Response

    Date: 10/07/2025

    Hi ****,


    Thank you for bringing this matter to our attention. After reviewing your account, I confirmed that you did have an active parking permit at the time the ticket was issued. However, the permit was registered to a different vehicle than the one that received the citation. Our parking enforcement system relies on the license plate number registered to your permit when scanning vehicles on site. If the plate on file does not match the vehicle being used, the system will not recognize it as valid, which can result in a citation.


    In this case, your license plate was updated to the correct one on 9/27. It was updated after the ticket was received; however, we voided the citation that same day once the correction was made. We appreciate your prompt action in updating your vehicle information. I also noticed that the vehicle that was ticketed appears to be a rental. If youre using a temporary or rental vehicle in the future, please make sure to update your license plate number in the system to match the vehicle youre driving. This will ensure your permit is properly recognized and help avoid any further tickets.


    Thank you again for your patience and understanding while we reviewed this situation. Please dont hesitate to reach out if you have any other questions or need help updating your account. You can contact us by email at ******************************* or by phone at **************.

    Customer Answer

    Date: 10/10/2025

     
    Complaint: 23943278

    I am rejecting this response because: although the violation was removed from my account, it is still unclear how this business services prevent people who do not live in the apartments from using the lot while they attend a concert across the street. I need to be informed exactly what they are doing to combat this. If nothing is done to those people, then I feel like this service is just taking money from residents for essentially nothing. As I have stated in previous correspondence, what is preventing a non-resident from taking the parking violation attached to their windshield and just throwing it away after they attend a concert? 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As shown in the attached screenshot, I paid for 2 hours of parking at the parking lot at *******************, ***************************************** at 6:17 pm on November 4, 2024. I received a ticket for nonpayment the same date at 6:20 pm. When I contacted 5280 Parking, they acknowledged that they were not claiming the ticket was valid but asked me to submit a formal dispute anyway.

    Business Response

    Date: 11/20/2024

    Hi **** ******,

     

    We are not the consumer on this ticket that you received. I keep asking BBB to find the correct company and I have offered the correct information but they refuse to do so. I am sending you the correct information so you have it and hope BBB reads this so they can correct the problem. We are 5280 Parking Service and we do maintenance just like we have told BBB and on their website. Our website is 5280parkingservices and for anyone reads it says we do maintenance work on parking lots and garages. We do striping , sweeping and bumper blocks ballards and other minor maintenance work on parking lots and garages. The ticket says 5280 parking and there number is ************, please call them and resolve the ticket with them. I get calls for them all the time and they sound  like a really bad company that should be reported to the *** Good luck and i would also suggest talking to the leasing office to see what number they have whom they have hired to write tickets at the facility.

    Customer Answer

    Date: 11/21/2024

    My complaint should be against a business called 5280 Parking. This is different from 5280 Parking Services LLC.

5280 Parking LLC is NOT a BBB Accredited Business.

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