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Business Profile

Online Retailer

Groweverywhere.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday June 17, 2022 i bought a book on gardening from a Groweverywhere company.Their infomercial was a bit confusing but I thought to try the book-they kept adding more things to buy which i refused every time.when it look like the end of the infomercial i thought the price for the book was $ 97, but it was not clear, i was expecting to see an order # and a total with tax and shipping but no such page showed.Later on I tried to cancel the transaction thru their email which came back non deliverable.I called my bank right away to see if I could cancel the payment but they couldn' help me because it had not gone thru.The payment(s) went thru on sunday june 19. too late to cancel.I tried the company phone # but with no luck -It always has a constant busy signal. no way to leave a message.All I want is to cancel this order which I have no number for and get my money back- one debit of $97 and one debit of $47 both taken back to back from my bank on June 19, 2022 I also would like to see more transparency in that company.like a legitimate email address to cancel or answer questions, a valid phone number etc.

    Business Response

    Date: 07/06/2022

    The customer *********************** has been refunded in full. There is no record of her reaching out to our company, no messages or emails besides this one stating an issue after the fact. 

Groweverywhere.com is NOT a BBB Accredited Business.

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