Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Grasshopper Labs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jay P

    Date: 02/02/2023

    WORST customer service ever!!!!!I'll be fair. I used them for 3 years.Call Quality - ok... not best, lags little here and there but for what you pay for, acceptable Features - Good - great features for basic business including ability to handle MMS which not many companies have SUPPORT - TERRIBLE - their level 1 support has nothing to offer... essentially looking at user manual with you... probably outsourced... . Their level 2, not too bad, they are nice and know what they are doing BUT you can only get to them after reaching out to level 1 like 10+ times... and they call you at random times... so if you're not lucky enough to answer, you're out of luck. Then they may email you... but when you email back that level 2 support person, level 1 takes over and gives you same copy & paste answer.... LOL I was mostly happy 4 star customer.. until last month.... Level 2 finally told me that they cannot / won't fix issue with OnePlus phones with latest update. They were honest & offered me a partial refund for it, which I accepted... we're good... :)Except.. after 3 weeks, porting my number, when I tried to cancel service and get promised refund, all h*** broke loose....- LEVEL 1 support refused to acknolwege that partial refund even though it was on same thread email they are using - Said I have to CALL to make sure there's no outstanding balance even though all plan is PRE-PAID - When I called, they put me on hold for 30m and I had to go...- When I reached out asking them to cancel, they said ok....- then they emailed me to say I have to call to cancel... - I told them when I called, no one answers - Copy and paste messsage ever since....They just turned a 3+ year customer who would have left them 4 star + I referred them to 10+ people into grasshopper hater! Good job!

Grasshopper Labs LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.