Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

The Daily Camera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for The Daily Camera's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Daily Camera has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled service on Nov 7, which was the expiration date of my service. I was billed via my credit card on Nov 8. Called on Dec 6 to request a refund. Talked to *** and said I should receive a refund within 4-6 weeks. He gave me a confirmation number of SS11060704. I called back on 2/21 and talked to Zya. She stated she was going to escalate the issue. I asked that they call me on the number listed above. As of Feb 27, I have not received my refund nor have I received a call.

    • Initial Complaint

      Date:06/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 52 weeks of delivery service of the daily camera and mid way through, they increased prices and therefore shortened my pre-paid 52 week subscription. I then cancelled prior to the end of the "new" date via customer service through email, the same way I had previously re-renewed my subscription and customer service stopped replying to me via email and continued to bill me. In order to cancel my service I was required to pay via phone, the new "outstanding" bill, that should have been covered by my initial 52 week payment. Would like my money back, as I am still short on the initial 52 week subscription I paid upfront for.

    • Initial Complaint

      Date:04/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, the Boulder Daily Camera raised their subscription price by a substantial amount. I opted to cancel my subscription online, but they continue to charge my credit card. I have gone back to the website to check on this. In their mediation agreement it states that one can cancel their "easy pay" online or by phone. It looks like they have now removed the option to delete your credit card on file or cancel online, and chose to ignore my online request. The only way for me to cancel at this point is to listen to their over the phone promo and hard sell to continue my subscription. I would like for them to refund my March 2023 charges and cancel my subscription.

    • Initial Complaint

      Date:03/31/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On *** 3, 2023 I wrote a check for $371 for 6 months delivery of the Daily Camera, For *** ***** the Camera was delivered to the paper box adjacent to my mail box. Since then I have received only a hand full of Daily Camera papers, only 2 in the past 3 weeks. When I report the situation to the Camera ***************** I routinely receive some c*** and bull story about how I will be delivered the Camera. That never happens.

    The Daily Camera is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.