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Business Profile

Event Planner

Colorado Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

This profile includes complaints for Colorado Events's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colorado Events has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/09/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:I was a vendor at the Boulder Art ******** (organized by Colorado Events) on August *****, 2025. I was told I could leave my merchandise overnight because security would be provided. My booth was broken into overnight on Saturday, and items were stolen.Details:1. On the phone, the owner, *****, acknowledged only two security staff were hired for approximately 100 booths spread across four blocks.2. Staff from the ****, including a ******, a Manager, told me the standard is two security staff per block, meaning adequate coverage was not provided.3. I later learned that other vendors experienced theft as well, making this a broader issue and not an isolated incident.4. ***** told me theft had never happened before, but other vendors confirmed otherwise.5. Colorado Events has an F rating with the BBB and multiple unresolved complaints, which further concerns me.Resolution Requested:I paid for a booth under the commitment that adequate security would be provided, and that commitment was not upheld. I am requesting a full refund of my booth fees. I declined the $150 future credit offered, as I do not trust the company to provide adequate security or meet its commitments at future events.Impact:This theft represented a real financial loss and directly impacts my livelihood. Vendors rely on the event organizer to honor their commitments around security and vendor safety.

      Business Response

      Date: 09/09/2025

          Thank you for the opportunity to respond to this complaint. We are very sorry to hear about the theft that occurred at the complainants vendor booth overnight on Saturday. We take all concerns seriously and regret that this situation caused stress and financial loss.
          As stated in both our vendor application and event instructions, which the complainant acknowledged and agreed to upon registration that our organization does provide overnight security, but we also explicitly advise vendors to use caution and understand that leaving merchandise overnight is at their own risk. The relevant excerpt from the vendor instructions reads:
      We do have overnight security for the event, so you are encouraged to leave your canopy tent and displays up overnight. Even with overnight security, it is advised to exercise caution in leaving items of value overnight. We have not had any issues with vendors leaving their booth up on Saturday night, but please be aware that this is at your own risk and we do not take responsibility for any lost, broken or stolen items.
           ***** also agreed to the following language during the registration process and signed off and agreed to our terms and conditions that state that our organization is not liable for and lost, stolen or damaged items at any of its events... I understand and agree to these terms and expressly waive any rights to credit card chargebacks as a means to mediate disputes.    Our terms and conditions are in line with the industry standards.
           We do our best to maintain a safe event environment. However, like many public events, we cannot guarantee the prevention of all incidents. Our team hired overnight security staff for the event, which is in line with practices for similar events of this size and scope. The event spans four blocks and included roughly 100 vendor booths. While the number of security personnel may differ from other organizations' internal recommendations there are no regulatory mandates on a required security staff-to-booth ratio for outdoor art festivals of this type.
           This was an isolated incident in terms of our historical experience. We have produced the hundreds of events over the last 23 years without prior security incidents of this nature. If any other vendors experienced theft this year, it was not reported to us directly during or after the event.
          While we empathize deeply with the complainant's loss, our organization operates in accordance with signed agreements which clearly state we do not offer refunds for theft or loss. Additionally, our general liability insurance covers injury or liability, not theft of personal property or merchandise, which is typically covered under a vendors business insurance.
            Despite this, as a gesture of goodwill and in our attempt to resolve the situation acknowledge the difficulty of the situation, we extended a $150 event credit to the complainant for use toward any future events we produce and the credit is valid through August 31, 2026.  While the complainant has declined this offer, we believe it to be a fair and reasonable resolution given the terms of participation that were agreed upon.  It sounds like she is also cancelling her reservation to participate in the December holiday show that she had originally registered for an not paid the vendor fee for yet. 
          We remain committed to providing safe, well organized events and supporting the artists and small business owners who participate in them. We understand how important these events are to the vendors livelihoods, and we will continue to evaluate our operations and make adjustments where appropriate.

           Thank you for your time and consideration.


      Sincerely,

      ****

      Customer Answer

      Date: 09/09/2025

       
      Complaint: 23859617

      I am rejecting this response because:

      On July 14th I asked ***** this question: "Hey good morning! I have a question about this event. Do we have to tear down everyday? I'm wondering about inventory and how it stays secure. Thank you!"

      On July 27th, I asked ***** again, as he had not responded: "Hi again, checking back on my questions. Thanks!" 

      On August 1st, ***** replied: "Hello *****, Thanks for your email. We have overnight security, so you can leave your booth set up during the multiple day show. Let me know if you have any other questions.   Thank you."

      I clearly asked about the security of my inventory. He clearly responded that we have overnight security and that I could leave everything there. Had he told me there would not be adequate overnight security, I would have packed up my inventory. 

      Sincerely,

      ***** ****

      Business Response

      Date: 09/25/2025

      Dear BBB Case Manager,

      We appreciate the opportunity to clarify the situation regarding Ms. ***** concern.
      Event Scale and *****************start="383" data-end="386"> The event in question hosted approximately 100 vendors spread over four city blocks. As outlined in our vendor agreement and instructions, Colorado Events cannot provide 24-hour surveillance of every individual booth, nor do we assume liability for lost, stolen, or damaged merchandise. Vendors are strongly advised to take valuable items home overnight as a precaution.
      Communication Regarding Overnight *****************start="809" data-end="812"> Ms. **** is correct that our team responded to her question by confirming that overnight security is present at our events. That statement is accuratesecurity staff are hired for overnight patrols. However, as also stated in our vendor terms and conditions, this does not and cannot guarantee that theft will never occur. Overnight security reduces risk but cannot provide absolute protection for unattended merchandise across such a large footprint.
      Vendor ***********************start="1295" data-end="1298"> Our vendor instructions clearly state that merchandise left overnight is done so at the vendors own risk, and that Colorado Events is not responsible for lost, stolen, or broken items. Ms. **** acknowledged these terms upon registration. While we understand her reliance on overnight security, vendors are still responsible for taking additional precautions with their own valuable merchandise.
      Good-Faith ****************start="1722" data-end="1725"> Despite having no contractual liability for the theft, we attempted to make amends in good faith:
      We provided Ms. **** with a complimentary corner booth upgrade for the event.
      We offered her a credit toward a future event as a gesture of goodwill.
      She declined this credit.
      Conclusion
      We sympathize with Ms. ***** frustration regarding the unfortunate theft. However, Colorado Events fulfilled its obligations under the vendor agreement, provided overnight security, and extended an additional goodwill credit beyond what was required. We remain committed to supporting our vendor community, but ultimately each vendor must take proper precautions to secure their own merchandise.


      Sincerely,

      ****

    • Initial Complaint

      Date:08/29/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid Colorado Events $2,300 for a "Gold Pass Corner" season vendor pass for 2025. This complaint is about the service being substantially different from what was advertised, which constitutes a violation of the Colorado Consumer Protection Act due to a pattern of material misrepresentation.The market we experienced was not the one we were sold:Grossly Inflated Attendance: The market was advertised with "over ***** attendees per event date." In reality, attendance was a small fraction of this. The market is disorganized, and our video evidence shows potential foot traffic actively avoiding the vendor area, not engaging with it.Misleading Promotion: The organizer used deceptive marketing, including misleading national media statistics (claiming 42 million **** for a local market) and implying sustained media promotion for the season that did not occur. The market's social media has been dormant since November 2023, showing a clear lack of marketing.Failure to ************************* We paid a premium for a corner booth. Due to the complete lack of organization and the failure to provide a standard vendor map, this premium feature was rendered meaningless and undelivered.We made multiple good-faith efforts to resolve this issue professionally. Our initial emails were ignored. We then sent a formal demand letter for a refund via **** Certified Mail, which was delivered and signed for on August 18, 2025. The organizer failed to respond to this formal demand as well. This unresponsiveness is consistent with other complaints filed against this business.Desired Resolution: We are seeking a full refund of $2,300 due to the significant and material discrepancy between the advertised service and the service that was actually delivered.

      Business Response

      Date: 09/05/2025

      Hello **** & Eunsol,
           I am responding to your **************** services rendered.  Obviously, you are falsifying your claims in an attempt to seek reimbursement for a service that was provided to you.  All of the vendors that have purchased the Gold and Platinum Passes this year, have reported very strong results and are very happy with their purchase.  Based on your past communication with me both in person and in writing you also seemed to enjoy your participation at the events that you attended.  As you stated in your email to me on July 20th Thank you so much for your time and consideration. We're grateful for the opportunity to be a part of your markets.  
            Just to reiterate you purchased the ********************, which is an outstanding value which entitled you to attend 40 event dates with a corner booth location at a discounted rate of $70 per day.  I have you on record of attending the following event dates so far this year:

      Urban Market on May 31 &June 1, June 8, July 5, July 19 & 20, July 26 & 27, August 9 & 10 in ******************** at ***** in ***************
      & the One World Festival on June 29 in ******************** at ***** in ***************

         When I spoke to you at the events, you never expressed any discontent or problems with the events.  As per the email you sent over on July 20th,you requested to change some event dates to shows that are not on the Platinum Pass, which we agreed to do.  The reason you used to request a change of event dates was written by you the K-Pup brand dog treats are frozen and we've found that the Urban Market, which attracts many travelers, isn't the best fit for our product. While visitors are very interested their frozen nature has made it difficult to complete sales.   This reason of why you wanted to change your schedule around by no means represents the false statements you presented in the demand letter that you sent over requesting a full refund for the events that you already participated in and the pass that you purchased.   We were trying to be accommodating by allowing you transfer your reservation to other events, but you shifted gears accusing us of not putting on a quality event business.  It appears that the problem is your frozen dog treats might not have been a good fit for the shows you signed up for, but your attempt to twist and project your problems on to us is very misleading and false.  We have a large group of repeat vendors that do very well at our well attended events.   We have never made any promises of attendance numbers, even the attendance numbers are quite high.  Most of the vendors do very well at our events and I am sorry if your product or presentation was not appealing to attending public.   The media mention on the website are obviously past stories written about our events and your comment that you thought they were ongoing media stories, makes no sense.  Your other comments are trying to degrade our marketing and company are false and derogatory and are not appreciated.
            As it is clearly stated on our vendor information and vendor application, which he signed and agreed to, we do not offer refunds of the vendor fees.  it is clearly stated in on our website and vendor information packets that is attached below and on the online application(************************************************************************************************** ) we do not offer refunds of vendor fees.   Please note that as per our vendor agreement on the vendor application which you signed and agreed to when you registered  "Yes, I agree to the terms and conditions of Colorado Events. Acknowledgment that you agree to adhere to the rules and regulations of Colorado Events. It is agreed that Colorado Events is not liable for any injuries, schedule changes, adverse weather or responsible for any lost, stolen or damaged item at any of its events. I acknowledge that a refund will not be granted for inclement weather or other reasons. We dont guarantee product sales, attendance, weather, or exclusivity of any product or service   I understand and agree to these terms and expressly waive any rights to credit card chargebacks as a means to mediate disputes.Please note that we do not give refunds, if an exhibitor cancels a show 60 days prior to the event, then we will issue a company credit. I agree to relinquish all claims I may have against Colorado Events, its officers and employees and any other business or governmental agency affiliated with its events. Colorado Events reserves the right to cancel booth reservation and refund all fees if an exhibitor is duplicating products or services already provided, or if the exhibitor does not fit our vision and mission statement."

          Considering the above facts, your attempt to demand full reimbursement for services that were rendered appear to be an unlawful attempt to steal our services by producing these events, and therefore, you should either use your Platinum Corner Pass for the remainder of the year or take me up on the offer to switch your event dates to alternate events that you think will be better suited for your frozen dog treats.   Let me know if you have any questions or need any additional information from me at this time.   Thank you.


      ****

      Customer Answer

      Date: 09/06/2025

       
      Complaint: 23817127

      Dear BBB Case Manager,

      We have reviewed the response from Colorado Events and formally reject it in its entirety. The response is unsatisfactory, unprofessional, and contains multiple direct falsehoods and misrepresentations of fact.

      We will rebut their points directly:

      1.  The business falsely claims they were "trying to be accommodating." This is untrue. We sent a professional email on July 20th proposing a collaborative solution. We never received a response of any kind. Their claim of being accommodating is a fabrication made only after a formal complaint was filed.

      2.  The business's record-keeping is inaccurate. In their response they provided an inaccurate list of our attendance dates and were incorrect about which dates we notified them we would not be present. This negligence in basic record-keeping is indicative of the overall disorganization and unprofessionalism that is at the core of our complaint.

      3.  The business has lied in its response. They state, "We have never made any promises of attendance numbers." This is directly contradicted by their own marketing materials, which state, "Attendance at the market consistently exceeds 6500 people per day." This is a material misrepresentation of a key fact, used to induce the sale of a vendor pass, and is a clear violation of the Colorado Consumer Protection Act.

      4.  The business misrepresents its promotional efforts. Their claim that media mentions are "obviously past stories" is an unacceptable excuse. For a season-long pass, there is a reasonable and standard expectation of ongoing marketing. Their failure to provide this is evidenced by their dormant ******** page, which has not been updated since November 2023.

      5.  The business misrepresents our professional conduct to create a false narrative. In their response, they accuse us of "shifting gears." This is a disingenuous attempt to deflect. Our initial email was a professional, good-faith effort to address the fact that the market delivered was not the market advertised. We diplomatically pointed out the tourist-heavy and low-traffic realitya direct result of the poorly run and misrepresented event.  It was only after our professional and collaborative outreach was completely ignored that we were forced to address the root cause: their material misrepresentation of the service. This is not a "shift" in our position; it is a direct and logical escalation resulting from their unprofessionalism.

      6.  The business mischaracterizes our professionalism. We did not raise issues publicly at events because that is not how professionals conduct business. We chose to communicate our concerns respectfully and privately via email. To have our professional courtesy twisted into a sign of satisfactionespecially when it was met with silenceis disingenuous.

      7.  The business attempts to deflect blame onto our product. This is irrelevant. Our complaint is not about sales, but about the market itself being a completely different product than what was advertised. We paid for a professionally managed, heavily promoted event with high attendance, and that is not what was delivered.

      From the beginning, we approached this relationship with a willingness to work together. However, the events lacked basic organizational effortno social media presence, no signage, and no vendor maps. These failures were obvious, yet we still tried to give the partnership a chance.

      We requested a refund because Colorado Events did not meet its obligations. Their response, which relies on falsehoods and blame-shifting, has eroded all trust. The contract was based on false pretenses, and we stand by our request for a full refund.

      Sincerely,
      Gage Chapel & ***** ****

      Business Response

      Date: 09/25/2025

      Dear BBB Case Manager,
          We respectfully reject the complainants characterization of our business and would like to provide clarity on the situation.
      Services Rendered in Full
      The complainant purchased a multi-day vendor pass, which allowed them to participate in our events. They attended and operated at multiple markets over a three-month period. The services they purchased were delivered in full as agreed upon.
      No Guarantee of Sales or Refunds
      Our vendor agreement and terms & conditions, which the complainant acknowledged prior to purchase, explicitly state:
      We do not guarantee vendor sales or attendance numbers.
      We do not offer refunds once services have been rendered.
      These policies are standard across vendor events and exist to ensure fairness and consistency for all participating businesses.
      Attendance and Event Management
      Our events are consistently well-attended, professionally managed, and highly regarded by vendors and customers alike. Many vendors return season after season, with positive experiences and successful sales outcomes. While attendance naturally fluctuates depending on time, weather, and other factors, foot traffic has consistently been strong. Any claim that the events were poorly run or low traffic is not accurate, nor reflective of the experiences of the majority of our vendor community.
      Marketing and Promotion
      We actively promote our events through a variety of channels, including media mentions, community partnerships, and event listings. While specific platforms or pages may vary in update frequency, marketing efforts are continuous. Promotional examples referenced in our materials are truthful and represent genuine past attendance trends. Marketing statements such as attendance consistently exceeds ***** per day are accurate averages based on historical data but, as noted, attendance is never guaranteed.
      Record-Keeping and Communication
      We maintain detailed vendor records; however, participation dates are ultimately the responsibility of each vendor. While the complainant asserts inaccuracies, their pass gave them full access, and they exercised that access by attending multiple events.
      Dispute Root Cause
      The complainant acknowledges that their product did not resonate with our audience. While we empathize, sales performance is the responsibility of each individual vendor and not a measure of event success. Shifting blame to our organization, despite their full use of services, is not justified.
      Chargeback and Refund Request
      The complainant is now attempting to obtain a refund or chargeback for services already rendered and used in full. This is not a legitimate claim but rather an attempt to retroactively undo a business decision that did not yield the sales results they desired.
      Conclusion
      Colorado Events has fulfilled all obligations under the vendor agreement. We provided the services purchased, honored the contract terms, and delivered well-managed, well-attended events. The complainants request for a refund is without merit and contrary to the agreement they accepted.
      We will continue to stand by our policies to ensure fairness to all vendors who participate in our events in good faith.


      Sincerely,
      ****

      Customer Answer

      Date: 09/25/2025

       
      Complaint: 23817127

      Dear BBB Case Manager,

      We have reviewed the business's second response and we reject it.

      Their position is factually incorrect, contains a direct contradiction of their previous written statement, and fails to address the core issue of material misrepresentation.

      We have provided all necessary facts and evidence to support our claim. We will not be engaging in further debate with the business on this platform and will continue to pursue a resolution through other channels.

      Thank you for your assistance in this matter.

      Sincerely,
      Gage Chapel 

    • Initial Complaint

      Date:10/10/2024

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a festival, paid the amount in-full ($430) and the Alexander Mountain Fire broke out. I was in the pre-evacuation zone, so could not leave my home unless we had to evacuate. I canceled attending the festival. I reached out to the owner, ***** (no last name), and he either ignored my emails and phone calls or said "he would get to it", but never did. This has been since the end of August. ***** referred me to a claims site since I bought the purchase protection. I was refunded $50. I followed up with ***** and he continues to ignore me. Apparently I should have done more research. I am just one small business of many who has been scammed by Colorado Events.

      Business Response

      Date: 10/15/2024

      We issued Kay Borleis a refund for missing the Fort Collins Art Festival.  This issue has been resolved.

      Customer Answer

      Date: 10/15/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22406648, and find that this resolution is satisfactory to me.




      Sincerely,



      Kay Borleis
    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Against Colorado Event Coordinator, ************ am writing to express my dissatisfaction and concern regarding the recent event organized by ***** in Colorado. Despite promises of refunds, ***** has failed to provide them to attendees, including myself. Additionally, there are allegations of ***** withholding money from local vendors refusing to refund. This behavior is unacceptable and requires immediate attention. I urge you to investigate this matter promptly and take appropriate action to ensure justice is served. Thank you for your attention to this issue.

      Business Response

      Date: 04/17/2024

      ****** signed up for some events in 2023 that she choose not to attend.   We never promised a refund as per our a vendor agreement terms and conditions we do not offer refunds.  We did offer for her to have future event credit for other shows she produced and she did not respond.  Also, please note that on our application we offer a purchase protection option that would have given her a full refund, but she declined this option.   I am not sure what she is why she did not participate in some of the events that she registered for but all of the events happened as scheduled and were very successful.  Her situation is like buying a ticket to concert and not going to the show and complaining that it was the bands fault.
    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The latest event was one of ****** biggest failures yet. It has been a decade of him taking advantage of new/ small businesses. Calling foot traffic marketing and does not care to come fully prepared to do his job leaving vendors anxious and confused.I showed up to the event on 11/18, it was disorganized and someone was in my spot. Less than 20 people came into the venue. There was no advertising or signage. The venue was dark and filled to the brim with vendors who had paid between ******* to be there. He was under the influence and walking around without a care in the world. The event ended 3 hours early with many deciding to not attend the next day as it was a waste of time. Even security congratulated me for leaving early.I paid for the next day and The next day someone was in my spot I paid for with no sight of the event coordinator. ***** should not be allowed to continue his pursuit of taking advantage of eager up-and-coming artists for his own personal gain. After labeling himself as not for profit, ***** creates events whose advertising is marketed exclusively for artists to hand over hundreds of dollars that go directly in his pocket. ***** invests none of his time or money towards actually trying to get people to attend his events and support the artists. His efforts begin and end with swindling hard working artists out of their money so he can walk around intoxicated without a care in the world. Hes had to get in contact with and will disappear in the middle of events, avoiding upset vendors.
    • Initial Complaint

      Date:12/02/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a small business owner who has suffered due to the actions of *********************** and his company, Colorado Events. I have booked events that were not marketed properly and failed due to his negligence. *************************** company has been exploiting local businesses by promising successful events but delivering poorly managed ones instead. This practice is not only unethical but also detrimental to the local economy. Small businesses are the backbone of our communities and should be supported, not exploited.My very first market with *********************** was in June 2023. I arrived at the venue at 1:00 pm based on the instructions sent to me by *****. When I arrived, another market was going on. I asked around where ***** was and people blew me off as they continued to tear down there tents. I call ***** 10 + times, no answer. I text him 10+ times, no response. After an hour and a half, I see ***** but didn't know it was him yet. He had a beer in his hand and was talking to other vendors. When I asked him who he was, he said ***** and I asked where my location set up was since I paid EXTRA for a corner booth which was occupied by another vendor who didn't pay extra. He told the vendor to pack up and move over, and he placed me in a corner right next to another dog treat vendor. There was hardly any foot traffic because I found out later, it was not advertised. On top of all the chaos, ***** doesn't answer his phone, he doesn't respond to text in a timely manner and he has a no refund policy at all but he has a credit policy. Even if you give him advanced notice, no refund. What if I don't want to be a part of his events? I cancelled my 3 events in December a month ago, called and text 12+ times, emailed 6 times and NO RESPONSE. No acknowledgement, no credit to my account. He just pocketed a $1000 from me and now I have to find a way to get my money back. I will have to seek legal advice along with other vendors who are planning to start a class action lawsuit against him.

      Customer Answer

      Date: 01/01/2024

      Please cancel my complaint.The owner and I worked it out. 

      Business Response

      Date: 01/13/2024

      We have resolved this complaint directly with ******* and she told us she cancelled the complaint filed with the BBB.  Please reach out to her to validate that there is no outstanding issues between us.   Thank you.

      Customer Answer

      Date: 01/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 4 events with Colorado Events that look place last spring/summer 2023. I attended the first on 6/17 in Colorado Springs. I paid $130 to attend the event. I was made to believe that it was the responsibility of the event coordinator to promote and market the event. Unfortunately the owner, ***** failed to market the event in any capacity. No local posters. No online promotion. I spoke with many locals in the area and all had no idea the event was taking place. I ended up losing money at this event. I decided to try one last event with this company to give him a second chance. I attended the event hosted in *******'s on 6/24/2023-6/25/2023 and paid $450 to attend the event. Again, the event was not promoted or marketed as promised in the verbiage given by the company. No posters. No businesses surrounding the event were even aware of the event. I lost money at this event as well. Many of the vendors, including myself were so displeased after day one we wanted to speak with the owner ***** was no where to be found. I then canceled my remaining two events with this company as I now confirmed he was scamming people out of money. I received a refund for the event in ******* because I had paid the insurance, but was not refunded for the event in ************* even though I canceled 3 months in advance. This company has no intentions to adhere to the standards written in their contact. Their only agenda is to take small business owners money and cut off communication.
    • Initial Complaint

      Date:10/28/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What a terrible call in judgement not to cancel Deck the Mall in anticipation of the freezing wet temperatures. I reached out three times in the week prior to the event, twice over email and once over phone, to follow up on possible cancellation or an opportunity to rain check and no response was ever received. I understand the event was planned to be held rain or shine, but this was not rain, and ***** knowingly chose to put small local business owners at risk physically and financially by refusing to communicate or provide options for those rightfully not wanting to participate due to the weather warnings that had been issued during the days leading up to the event. Shame on Colorado Events for their greediness and poor coordination. There wasnt a sign of any events team on the premise during set up either. While discussing experiences with neighboring vendors we speculated the reason we were all assigned isolated booth locations was because our inquiries were received and read, but instead of replying, we were placed in inconspicuous spaces in case we didnt show up. $425 was way too much money to pay for this type of experience. Colorado Events will take money from small businesses and run. I wont recommend this organization to any other seller.

      Business Response

      Date: 11/02/2023

      ***********;***** registered to be a vendor at this event.  When she registered she agreed to our terms and conditions that clearly states that Colorado Events is not liable for any injuries, schedule changes, adverse weather and that I acknowledge that a refund will not be granted for inclement weather or other reasons. We dont guarantee product sales, attendance, weather   She knew by signing up for this event that there was the risk of inclement weather.  We proceeded with the event as it was scheduled to happen rain or shine.  Over 75% of the vendors participated in the event and despite the weather we had a good number of attendees.  We dont control the weather and we did not have the ability to reschedule this event so we produced it as promised.  If she chooses not to come, that was her own judgment call and does not reflect any fault on our part.  We do not control the weather and our weather policies are consistent with the entire event industry.  If she had bought a concert ticket and it rained, would she expect a refund.  Her complaints are unjustified and unwarranted and the event happened as scheduled.  

      Customer Answer

      Date: 11/02/2023

       
      Complaint: 20795068

      I am rejecting this response because:
      it does not directly address the complaints written, just the refund request.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates of transaction: 05/11/2023 Amount of money Paid to Colorado Events: $445.00 Business of Service: Coordinate, advertise and care for the grounds in which the event would take place. Nature of Dispute: Coordination is poor, falsified the nature of the event, no advertisement for the show, insanitary and unsafe conditions, refusal to replay to repeated attempts to contact them Has the Business Made Action for Resolution: None First advertisement seen: **************************************** important Links: ************************************************************************************** Further information:I went to **************, originally for an art festival. It was not an art festival, but a DeadHead Festival. Had I known this I would not have signed up. There were two port-a-potties for about ****** people moving through our site and were never cleaned. When asked about it, he (*****) would not take action to add more or have them cleaned. I became incredibly sick at this event and had to leave early both days due to the condition given to us. I contacted Colorado Events on July 4th, 12th, August 22, September 1st and today, September 15th by email as well as a few phone calls with no reply from the group. I paid the refund insurance just in case life made it so I cannot make it to these events. I would like a refund now for the events I will not be attending as well as ************** for his neglect, refusal to organize well and the fact I got very sick from the environment he cultivated in his miss management. I would like my money back for misuse of management, disregard for the health and safety of his clients and the fact I did pay for the refund insurance. Thank *************** Studio

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