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Business Profile

Chairs

Tree Pod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am needing a replacement part for my TreePod that was purchased last year. The support phone number posted on their site is non-operational and we have sent 5 messages total (via email and the online form), but have not gotten a response and it has been weeks now.

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three items from TreePod in October 2023, and they charged my credit card in full. It is now May 2024 and ***** confirms that the package was never shipped. Like many other customers who have filed complaints against TreePod with BBB, I have emailed the company multiple times asking them to ship my order or refund my money. They have done neither, and have not responded to any communication. I would love the TreePod I ordered. If that is not possible, I would like my money back.

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/2023 I purchased a TreePod Lounger and accessories from treepod out of Colorado. Since than I have reached out to the company with 4 to 5 emails and left messages for them to reach back out to me on the status of this order, and when it will be shipped. My credit card has already been charged the full amount and I have yet to hear back anything. I would like to hear from the company to know when they will be shipping my product or if they will even be shipping my product. My order number is TP10140. I have even explained in the emails that if they would communicate with me and let me know when it will be shipped I would be happy. I even checked the website today 1/15/2024 and it still states they will process within 1-4 business days. I understand I ordered during the holidays and that would delay it. I am hoping to just get some communication with the status of my order.

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several items from Tree Pod that arrived in damaged boxes. I have emailed them numerous times over tge last two months to try to return the items. I do not want to open them because of the damage. They have not responded.

  • Initial Complaint

    Date:06/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the items on May 1st. Received the package on 2nd. Open the product and realized that a pole of rainfly was broken. Contacted the company on May 27, June 1 and 4th and also left a message on a phone. No reply whatsoever. I just need to replace it. I am very disappointed on their unprofessionalism.

  • Initial Complaint

    Date:05/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a item from them in March 2023 and I have yet to receive it. I have written countless emails to their email address, call them countless times and no response to others. I looked at their reviews and the problem is nit just mine. Something must be done they can't keep stealing people's money and getting away with it.

  • Initial Complaint

    Date:01/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Funded a kickstarted campaign for a treepod and several accessories. This company never shipped anything to me. The loss is over $300. This is a fraudulent company stealing money from consumers. This project was funded over a year ago with promises to deliver goods once manufactured within a few months. The company has not updated anyone since October 2022 and my fear and the fear of the other backers of this project is that the company is just stealing the money they received which is over $200,000. ***************************************************************************************************************************

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has yet to deliver on items paid for months ago, coming close to a year ago. They continue to sell on their website, meaning they are either A) failing to deliver to new customers, or B) delivering to new customers, but using funds collected from people who have not gotten their items.They refuse to answer emails, social media posts, or phone calls. We have not heard word from them since Octoboer of 2022, which is over 4 months ago. Even then, the communication was an alert that our products would be arriving soon, which was clearly a lie. They are also not issuing any refunds.At this point, it is fair to say they are acting in anything BUT the best interest of their paying customers. It certainly feels like they have stolen money from us.

  • Initial Complaint

    Date:01/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kickstarter Ordered my tree canopy and mattress on October 21st 2021, estimated delivery was April 2022. $388 No communication to me or any backers since October 2022.

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Less than a year from the purchase date my big netting literally started to disintegrate. I wanted a replacement so I called and emailed for months with no response. I just want them to sens me a replacement that's all.

Tree Pod is NOT a BBB Accredited Business.

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