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Business Profile

Auto Services

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Grease Monkey's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grease Monkey has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an oil change at grease monkey. They cut my engine cover flap off the area that needs to be folded down to access the oil filter. This cause damage on the underside of my car as a result of it not being covered. The also didn't change my oil filter. I change my own oil every time omitting maybe once a year when I do not have the time. When I changed my oil 3 months post them changing it, it still had the same brand filter I used. I contacted grease monkey to ask which brand oil filter they use. It was a completely different brand, color, etc. I have tried to contact them multiple times through many outlets and have received no response.

      Business Response

      Date: 09/18/2023

      Grease Monkey Boulder was never notified of any issue.

      Our e-mail is on each receipt plus a phone number to respond to with any issues

      there is also a phone number on the reminder sticker that would have been placed in the upper left of the window.

      There is also a copy of the warrantee at the service counter with copies available  that specify that the center be contacted with any service issues.

      None of this has been done. I cannot fix or take care of things that I am not aware of.

       

      Customer Answer

      Date: 09/20/2023

       
      Complaint: 20525643

      I am rejecting this response because:
      I contact via multiple methods and received no response. Please contact me now. 
      Sincerely,

      ***************************

      Business Response

      Date: 09/21/2023

      again, the center involved was never contacted directly so I have no record of any communication attempts.

      *****************************************

    Grease Monkey is NOT a BBB Accredited Business.

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