Business ProfileforPAP LLC

About a year ago, we had PAP come out and replace the asphalt in our driveway. We have been disappointed ever since. Our frustration comes from both the poor quality of work, and the terrible communication with PAP. ****, PAP's owner, handled our bid and interactions. We've tried for a year to address concerns, but PAP showed no interest. **Quality Issues:** - Asphalt was laid before rain, despite our concerns, washing away the 'new' finish. - Small chunks of asphalt broke away days after the work. - Roller left long unsightly seams, prone to freeze/thaw problems. - Grading was mostly good, but a high spot causes water pooling and ice. - New concrete pad was chipped due to roller mishandling. - During the winter, seepage comes through the asphalt, others in the industry say they have never seen this. When asked, **** could not say how much base material was there prior to pouring. All of these concerns were communicated to PAP - but never taken seriously or addressed. - One time PAP came out to look at things, but they never even got out of their truck, as they performed their assessment from a moving vehicle at the top of the driveway. ??- Another time, **** came out to look at things - however he was on a FaceTime call during the duration of our visit, and very much distracted as I tried to explain our concerns. **Communication Problems:** - Initial communication was fine, but almost impossible after PAP was paid. - Numerous calls and emails went unanswered, with staff seemingly blocking our number. - Promised crack sealing nearly seven months ago, has not happened. - In last interaction, ****'s response was dismissive and arrogant, saying he "doesn’t even make money of off small jobs”. - PAP repeatedly committed to actions but never followed through. **Summary:** Our experience with PAP has been disappointing, and is our worst contractor interaction yet. PAP has shown no interest in addressing our concerns and fixing their poor quality work.