Complaints

This profile includes complaints for Saturn Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Saturn Systems Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Saturn Systems Inc

  Bailey, CO 80421

• 

  Saturn Systems Inc

  PO Box 482 Bailey, CO 80421-0482

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is unjustified! I returned that equipment when i stopped working for that company! Equifax decided that it was paid in full back in july, but its still on my credit report!!

  Business Response

  Date: 11/08/2023

  Amy is not a customer. She was someone turned over for collections on 1/8/2019. We sent her a letter on that date and never received a response. Equifax is a credit reporting agency. They do not do investigations. They contact collection agencies who report so that they can investigate. We never reported this as a paid account. We still show a balance owing.I am not sure why Equifax told her they show this as paid. If they did, it would show paid on her report
  

  Amy can contact Christina Wille @ Sutherland Global Services at (585) 789-0087. She is the person who sent this account to us as delinquent.

  If Christina agrees that this was never owed, we can remove it from her Equifax report. If Christina accepts payment now, then I can update it to show a $0 balance.

  This has been on her credit report since March of 2019 and this is the first we have heard about it.
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Village Gate Partners LLC. I do not have a contract with Saturn Systems Inc. located at 633 Rustlers Rd, Bailey, CO 80421. Furthermore, when I requested it, they did not provide me with a copy of the original contract, as they are required to do upon request.

  Customer Answer

  Date: 09/07/2023

  I mailed the letter in February of 2023 ... as far as proof, here is the template letter I used, with info redacted. I edited it to make it personal. 

   

  [Your Name]
  [Your Address]
  [City, State, ZIP Code]
  [Email Address]
  [Phone Number]
  [Date]
  
  Saturn Systems Inc.
  [Their Address]
  [City, State, ZIP Code]
  
  Re: Request for Verification of Debt and Original Contract
  
  To Whom It May Concern,
  
  I hope this letter finds you well. I am writing to formally request that Saturn Systems Inc. provide me with documentation verifying the existence of a debt, along with a copy of the original contract associated with this debt. My name is Jonathan Jones, and I recently became aware of a collection account listed on my credit report, attributed to your organization. The account in question was originally held by Village Gate Partners LLC and subsequently transferred to Saturn Systems Inc.
  
  I would like to assert that I have no knowledge of any contractual agreement or outstanding debt with Saturn Systems Inc. To resolve this matter promptly and ensure that it is accurately reported on my credit history, I kindly request the following:
  
  1. Verification of Debt: Please provide me with written verification of the debt's validity, including the following information:
     - The original creditor's name and contact information (Village Gate Partners LLC).
     - The account number associated with this debt.
     - The amount owed at the time of transfer.
     - The date of the debt's last activity.
     - Any supporting documentation that confirms the validity of the debt.
  
  2. Copy of the Original Contract: I request that you provide me with a complete copy of the original contract or agreement that establishes my obligation to Saturn Systems Inc. If such a contract does not exist, please provide a detailed explanation of the debt's origin and any documentation supporting its legitimacy.
  
  3. Credit Report Resolution: If Saturn Systems Inc. is unable to provide the requested documentation or fails to validate the debt, I insist that you remove the erroneous collection account from my credit report immediately. This is in accordance with the Fair Credit Reporting Act (FCRA), which mandates that inaccurate information should not adversely affect consumers' credit profiles.
  
  I understand that, as a consumer, I have the right to seek validation of any debt that is reported to credit bureaus. This request is made in accordance with my rights under the Fair Debt Collection Practices Act (FDCPA) and the FCRA. Please consider this letter as a formal dispute of the debt until proper validation is provided.
  
  I kindly request that you respond to this letter within 30 days of receiving it. Failure to do so may result in further actions to protect my rights under the law.
  
  Please send all correspondence and requested documentation to my address listed above or via email at [Your Email Address].
  
  Thank you for your prompt attention to this matter. I look forward to a swift resolution and the accurate reporting of my credit history.
  
  Sincerely,
  
  [Your Signature]
  
  Jonathan Jones

  Customer Answer

  Date: 09/07/2023

  Faxed and emailed as of today 09/07/2023 12:07pm EST. 

  Business Response

  Date: 09/07/2023

  Jonathan has never contacted us. Please have him do so and I can get him the documentation he needs. My # is 888-783-8749 x1

  Customer Answer

  Date: 09/07/2023

  Complaint: 20567401
  
  
  
  I am rejecting this response because: I have never had a contract / instrument for debt with saturn systems, I’ve never heard of them before, and the other credit agencies don’t report this erroneous collection account. Please remove from my equifax file immediately 
  
  
  
  Regards,
  
  
  
  Jonathan Jones

  Business Response

  Date: 09/08/2023

  It doesn't matter whether he rejects or not. This is owed to his landlord VILLAGE GATE PARTNERS LLC. Per FDCPA, he can contact us and I can get him whatever documentation he needs. All he has to do is call. He can also contact VILLAGE GATE PARTNERS LLC at (910) 484-3335

  Customer Answer

  Date: 09/08/2023

  Complaint: 20567401
  
  
  
  I am rejecting this response because: I’ve attempted to call both with no success in obtaining any contract by which I owe debt to Saturn systems Inc. I demand this be removed immediately.
  
  
  
  Regards,
  
  
  
  Jonathan Jones

  Business Response

  Date: 09/13/2023

  from: Bob Stein <[email protected]>
  reply-to: [email protected]
  to: [email protected]
  date: Sep 13, 2023, 1:58 PM
  subject: complaint 20567401 .
  
  I will provide him with what he wants once he contacts me. I won't send
  personal docs to BBB. I have replied at least 2 times for you to have
  him contact me
  
  Bob Stein
  President
  
  Saturn Systems
  P O Box 482
  Bailey, CO 80421
  

  
  

  Business Response

  Date: 01/08/2025

  ---------- Forwarded message ---------
  From: *** ***** <***********************************************************************************************************************************************************************************>
  Date: Wed, Jan 8, 2025 at 2:14 PM
  Subject: Re: BBB Rating/Complaint/*****, ********
  To: ****** ********* <*************************************************************************************************************************************************************>, <*********************************************************************************************************************>, <*************************************************************************************************************************>, *** ***** <***********************************************************************************************************************************************************************************>
  

  
  
  Hi ******, The release was never sent to us. That's why I requested ***
  to contact me directly which he didn't do. If he had, I would have
  gotten him the docs he requested. You should not penalize me for his
  lack of trying to reach us. As I have replied to all complaints made to
  BBB, I cannot respond unless I have the release which I now have. Just
  because someone makes a complaint, it doesn't mean they are right and
  that my rating should suffer.
  
  Per FDCPA, *** has a right to contact us to file a dispute and he never
  did so. He is absolutely lying if he says he contacted us. Our phone
  number and email are conspicuous on our website so we are really easy to
  contact. We have no record of him calling, emailing or mailing us. It is
  also on the letter we sent to him. It did not come back as a mail return.
  
  *** signed a lease and owes this money. He should pay what he owes like
  you and I do. He doesn't have the right to stiff his landlord and now he
  has to suffer having this on his credit report.
  
  *******, Please send a copy of ***** lease to ****** at the above email
  address and copy me.
  
  *** *****
  President
  
  Saturn Systems
  P O Box 482
  ******, CO 80421
  
  
  ***************
  ***************
  ************ Fax

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturn Systems Inc has fraudulently placed a collection in the amount of $600.00, I have always had medical insurance, so I don't quite understand why it wasn't billed to the insurance company. I am requesting verification of ownership as well as a detailed billed for the said collection amount. I have never signed any type of contract with Saturn Systems Inc. I am requesting documentation of ownership with a detailed itemized bill for the $600.00. If they are unable to provide documentation by law this collection should be removed from my credit report within the timeframe allowed by law.

  Business Response

  Date: 04/05/2023

  ******** was submitted to us several years ago by ***** ******** for a CPAP machine. We sent her 4 letters and made 2 robo calls which gave her notice of her ability to dispute in writing within 30 days which she didn't. We spoke with her and she said the same thing, that her insurance should have covered this balance. She said she would contact her insurance company and get back to us. We called her several  times after that. She never answered the phone or returned our calls. It is ***** ********'s policy that they will bill her insurance but she is responsible for any balance not paid by insurance.
  

  It is not the medical provider's or our responsibility to battle her insurance company. It is her's!

  We now show this as disputed and this will update the disputed status to her credit report in the next 30 days.

   

   

  Customer Answer

  Date: 04/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Saturn Systems inc saying they were/are involved with Matt's Pharmacy doesn't show proof of their ownership or an itemized bill explaining the break down of the alleged 600.00 collection. If they are unable to show documentation please remove from my credit report. 
  
  Regards,
  
  
  
  ******** *****

  Business Response

  Date: 04/06/2023

  It cannot be removed from her credit report. It is a legally owed debt. Sometimes people have to take responsibility for the debts they owe. I will not respond further

  Customer Answer

  Date: 04/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: it is NOT a legally owned debt and you still haven't provided a detailed list for how you came to a total of 600.00. Don't quite understand how you can't remove it since you placed it on my credit report. Again will you please provide your ownership documentation of the alleged debt you claim I owe Saturn Systems Inc, as well as an itemized bill for the 600.00? 
  
  
  
  Regards,
  
  
  
  ******** *****

  Business Response

  Date: 04/12/2023

  We don't keep copies of the letters we send out. We send thousands of letters each month.