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Business Profile

Vitamins and Supplements

Brain Defender

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Brain defender on 10/6/25 and would like to return them for a 100% refund. I never opened any of the bottles. When I looked for instructions to return or contact infor, there was no number to call and all of the emails provided were invalid. I spent over $300 on these and I want my money back as they state on their website that its 60 money back gurarantee

  • Initial Complaint

    Date:10/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Braindefender supplement on 7/8/2025. A couple good friends of ************* tried Braindefender for just under 60 days hoping to see some kind of results but unfortunately none of us noticed any kind of results from the product. Not even a little bit. I had went ahead & purchased 12 bottles when I ordered it because for one I was very hopeful that this product would work as they had described & and two because of their 100% satisfaction guarantee 60 day money back guarantee. The money back guarantee states that if you are not completely satisfied then all you have to do is call or email them for a no questions asked full refund. So I figured that I was covered if it didn't work. We'll that's not the case at all. I initially called Braindefender at the phone number provided *************) only to be told that I had to email them for refunds. The phone number is only for ordering and checking on the status of your order. So I emailed them at ************************************* & requested a refund. I received no response so I called them back & was told to try again. So I did. Finally received a response & was told that they would expedite my refund because it was taking so long. Well long story short I have been ************ with *****,. She told me that I had requested a refund within the 60-day ********** was eligible for the refund then told me to send the product back to ********************************************* *****. Well that address does not exist & when I told her that she responded with another address of ***************************. *****. That address sounds kinda funny. So I spent $438.00 on a product that doesn't work at all & nothing but a run around for the last almost month & a half trying to get a refund. I even tried calling them again only to be treated harshly & told to follow what I was told in the email. But they couldn't confirm or give me a correct address. I screen recorded all of the infomercial and 60-day guarantee. I was scammed

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Brain Defender, and I contacted them within their published 60 day return policy. I have exchanged numerous (30+) messages the company. They promised a guaranteed full refund if not 100% satisfied with the results. They confirmed they would send the return and tracking information. They have now stopped replying to my inquiries. What would be my next step to hold them accountable?

  • Initial Complaint

    Date:10/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item is supposed to have a 100% money back guarantee. Within 60 days. They seem to be trying to put me off until the 60 days have passed

  • Initial Complaint

    Date:10/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On a Saturday night, I made four orders to this company during and after watching their compelling online advertising. The next morning (Sunday), before 24 hrs had passed, I cancelled the order It should never have been sent. Later, a package arrived that I opened, thinking it was toys I had ordered for my dogs. The package was mailed back to them (in a new P.O. box) at the address provided through online correspondence. Through the tracking number, I know it was received by them, and they admitted through email that they received the package. However, they're giving me the runaround about returning my OVER $800 I paid them. I've sent many emails which have gotten maybe slightly edited automatic responses. The emails imply I'll get my money back, but I never do. When I go to ************************** to try to get a phone number, it appears their website is for sale. It seems the only way I can contact them is through email, and that's getting me nowhere. Please help? I've sent them all the evidence they need to refund my money. Thank you!

  • Initial Complaint

    Date:10/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/07/25, I purchased 6 bottles of Brain Defender memory pills. I had no positive results so I returned them via *** on 08/12/25. As of this date, 09/29/25, I have not received my refund of $294.00 I tried contacting them several times but with later emails to them, I didn't even receive any responses. On 09/23/25, I sent them an email (after no responses to my other emails), that if the money wasn't in my account by Fri (09/26/25), I would take further action. They responded to that saying they'd expedite my request. However, today is Monday (after the Friday deadline), and the money still isn't in my account. So I'm taking further action as I stated to them.

    Business Response

    Date: 10/21/2025

    Thank you for reaching out and providing detailed information regarding the complaint filed by ***** ********

    We sincerely apologize for the lack of response and any inconvenience caused by the delay in processing the refund for order C50007821B. We understand the importance of resolving this matter promptly and ensuring customer satisfaction.

    Please be assured that we are taking immediate steps to expedite the refund process for Ms. ******** We will review the return shipment and payment records to confirm receipt and process the refund without further delay.

    If the refund has not been issued within 30 days, Ms. ******* is encouraged to access the following link and follow the steps to have her issue resolved: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.

    We appreciate BBBs role in facilitating communication and resolution, and we are committed to rectifying this situation as quickly as possible.

    Thank you for your understanding and assistance.

    Regards 
    Laura 
    Customer Service

Brain Defender is NOT a BBB Accredited Business.

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