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Business Profile

Tree Pruning Service

Leaf Life Tree Service Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Pruning Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 10 I solicited Leaf Life Tree Service to remove a ***** in my front yard. They sent an estimate which I agreed to and asked for them to contact utilities to flag gas and power lines as needed in the area. Once the flags were place I asked for a date of service. I emailed back and forth to Leaf Life Tree Service about the date of service as I wanted to be available and we had some other projects and contractors around as well. I was not available when they showed up, I arrived home and the service was completed. My credit card was charged a day later; I have the receipt. I was happy with the service and put it out of my mind until a month later on March 9th a stranger (*********************** of A ***** Man) came to my door claiming that he removed the ***** and demanded to be paid. I contacted Leaf Life Tree Service as I was not told who would be doing the work. They confirmed that this individual was an assistant to the contractor they hire. I asked that they take care of the problem. Today I received a certified letter from this individual demanding payment to hi via his company, A ***** Man, licensed in CO. I reached out again to Leaf Life Tree Service as they should deal with the problem and I should not be involved. I do not want to be contacted by this individual again.

    Business Response

    Date: 04/17/2023

    Dear BBB,

    I am writing in response to the complaint filed by **** regarding a payment request from our contractor, ***********************, for a job that was already completed. We would like to address this issue and provide the necessary information. We apologize for any inconvenience or frustration that this situation may have caused **** and have contacted her directly. We take all customer complaints seriously and are committed to resolving them in a prompt and satisfactory manner. The contractor was paid promptly and in accordance with the agreed-upon terms. Therefore, the request for payment from *********************** is unwarranted. We understand that it can be concerning for our clients to receive unexpected requests for payment, especially when they believe that they have already fulfilled their financial obligations. We apologize for any inconvenience or confusion caused by this situation. Please be assured that we have taken appropriate steps to address this matter and ensure that our clients are treated fairly and respectfully. We have been in contact with *********************** to resolve this issue and prevent any further miscommunication.

    We value our relationship with our clients and strive to provide excellent service at all times. If **** has any further questions or concerns, we are more than willing to work with them to resolve this matter. Thank you for your attention to this complaint, and please do not hesitate to contact us if you require any additional information.

    Sincerely, 

    ****



    Customer Answer

    Date: 04/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Leaf Life Tree Service Co. is NOT a BBB Accredited Business.

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