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Business Profile

Travel Agency

Royal Wings Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello All, I would liker to explain about my case i bought ticket ****** to *********** ******** ( round trip) on 10/05/2019 paid $*******. Due to pandemic all flight got canceled i called Royal wings travel agent for refund as i was not travelling, **********. ************** Ph: ************ he told me he can't refund but he issue me credit which i can use until December, 31/2022. On September/4/2022 i went to Royal wings travel agency and i spoke ********* and he told me he is not willing to refund my money. I, ******* explained to ********** about ******** politics fighting among tribes its not safe for me to go there i need my money back. Please help me to get my money back. Note: 1- I attached the copy of my flight booking 2- I attached the copy of amount i paid $ *******.

    Business Response

    Date: 10/14/2022

    Dear Fanuueil 

    we understand you situation that you do not want to travel to ******** for personal reasons however please note the following:

    - all the airlines are flying normally to ******** and do not have any problem with the destination some of the Airlines are flying to ******** on a daily basis.

    -You were traveling on 09 Apr 19 and canceled due to Covid19 which the pandemic ended on the 31 DEC 2021, so we got you another extension to use the credit full credit till 31DEC22.

    -Since the time has passed to request a refund from the Airline as good well from Royal Wings Travel, we can offer you an extension to use the credit till 31 DEC 2023,

    this credit can be used by yourself or any one you know as long as you are present to buy the tickets for them, please note that this is last extension we can do.

    Best Regards 

    *****************

    President 

    Royal Wings Travel

    Customer Answer

    Date: 10/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Fanueil ***********

       I am curious to know what do you mean by this statement. Are you saying that I have to agree to these terms by 7 calendar days or do I have to have to find someone to buy the tickets by 7 calendar days, or can I wait until December 31, 2023?

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18058763

    I am rejecting this response because:

     On August/21/2022 I requested refund claim with BBB against Royal Wings Travel agents *********** 

        After filling claim with BBB Royal wings got back to me and we communicated they told me they will solve the problem after sometime they email me they are two option to take the first one  I can use the voucher until December 2023 or I have to bring someone who can  buy my ticket to go ********. I Fanueil am working with a new  company they are not approving a vaccination for me so I cant fly back to my country. 

      I worked on second option but not able to find any person who can buy and ********* ticket. 

      My financial position is really bad at this time I would like to request refund my money as soon as possible. 

       I  attached a email the one I sent to ********* on November 7/2022 but I dont get any respond back till today also I call ********* money time finally he call me back today around **** and threaten me using unprofessional using word saying am not returning your money do whatever you want to do please help me to  refund my money.  I believe he is not providing a quality services to the clients cheating them.

     

       I am westing my time back on forth emails and am stress to out a lot. 

     

      Fanueil Woldetsadik 

    111 ********** ****** **,80011

     ************



    Sincerely,

    Fanueil ***********

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