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Business Profile

Training Programs

Spectrum EEO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

This profile includes complaints for Spectrum EEO's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an online class from Spectrum EEO, 32 hour online EOO Investigator certification. I paid my $997 back in December of 2021 drafted from my financial institution account 1/17/22 and received my certificate after taking a 32 hr. course. I have been waiting since December ****************************** on my next step even as I am sending this email dated September 19, 2022. I made numerous call and left numerous messages and yet no one from your office has reached back out to me. Each phone call that I have made result in someone will answer the phone get the information, place me on hold return to my call to say no one is available can I take a message ***** the message as urgent). I have also requested to have my money returned back to me again no response. I don't have almost $1000 just laying around to donate. At this point I am not interested in joining with this company (Spectrum EEOC *****************************************************************************************. I just want my money back.

      Business Response

      Date: 10/12/2022

      We have researched this complaint and have confirmed that the customer took the online training and received her a professional certification when she successfully completed the course.  Because course content is proprietary, we have a no refund policy once students have fully accessed the course and received a certification.  Our customer support team has been in contact with this customer and explained to her that the cost of the course and the professional certification does not carry with it any guarantee of employment.  We also noted that she was added to our communication list where we notify all students of internship and external job opportunities as we are made aware of them as an additional benefit that we offer to students.  However, this training course, like most professional certifications, does not provide any guarantee job placement following certification. It appears she is requesting a refund because she wants additional job placement services.  We are not able to offer her a reimbursement for this reason.    We will of course keep her on the list to be notified of upcoming internship opportunities and job opportunities that we are sent through the industry.  Please let us know if there is anything else needed to support the response to this complaint.  

      Customer Answer

      Date: 10/16/2022

       
      Complaint: 18046496

      I am rejecting this response because: Please see the attached email time stamped the communication that I have had.  I have numerous phone contact logs of trying to get in touch with a representative to see what was the next step and was unsuccessful.  Please also see the advertisement that states what I was also needing clarification on.   

      Sincerely,

      *******************

    Spectrum EEO is NOT a BBB Accredited Business.

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