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Business Profile

Online Retailer

VIP Survival Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen there website one day. Showing they will give me a free backpack all I had to do was pay for shipping. After I had got my backpack I noticed a mo they charge was starting to get taken out my account when I have never agreed to any sort of subscription at all! I have tried to get into contact with these people multiple times and have yet to hear from them. Exactly $200.00 has been withdrawn from my account from these people! Wish they would just make it right!

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a backpack for $19.97 back in the fall of 2023 and never received the product. My debit card was charged $19.97 then and has been charged again on 2.11.24. I have never received any product or service from this business. All my attempts to email or call the company have been unsuccessful. I like a refund of all money taken from my account and canceling of whatever service they are charging me for.

    Customer Answer

    Date: 02/21/2024

    I checked with my bank today & actually the first contact with this company was in May of 2023 when I ordered the backpack. I never received the backpack and the company has charged my account ********* times since last May 2023. I do not closely check my monthly charges so I did not notice this until recently. I'd like all of the money returned to me soon as possible.. ************ is a fraud.

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the shipping (*****) for a free backpack and have been charged ***** for the next three months. I did not subscribe to anything from this company. I want a refund of ***** for the extra three months I was charged.

  • Initial Complaint

    Date:11/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a free backpack and paid for shipping. I did not choose to enter a subscription of any kind. Now I have a charge for $19.97 to my bank. My subscription must be cancelled and money refunded.

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a backpack, two pouches and 3 knives on 10/19 the bag was ***** and the knives ***** each and the pouches were supposed to be 2 for ****. I received a receipt for 3**** and ***** which would have been correct. They charged my card the following ***** ***** ***** so overcharged me ***** and will not answer the phone or respond again to email. I believe they are scamming people and some just dont notice the extra charge. I want a refund and will ***** return the pouches if they pay the shipping. On their site they say they take returns but you send back the items, there is no tracking. Scam again I am sure.

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