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Business Profile

Online Retailer

The USA Patriots Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for The USA Patriots Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The USA Patriots Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered ur product and ordered the extra 3 bottles . Now they have changed us 3 times $79 and we did not authorize that and we didnt even get the product for being charged. I would like my money back please. We didnt sign up for auto delivery so no need for this. So please return my money asap. Thank you

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have charges on my credit card that are recurring each month for *****.There is an initial charge of ***** charged to my Chase ****** for items that were returned. I never received a credit.Then this recurring charge of ***** started in August and I have still not received the credit for returned items.I cannot get a phone number for this ** and their website looks like they are a scam. They only provide a chat bot which never **nnects you to customer service.

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did NOT complete the checkout process. I did NOT want 6 bottles of Mounje Pure. Yet i recieved the bottles and with no email confirmation ever sent and no info on the package slip to contact for return or refund!

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/06/2024. I ordered a book for $67.00 called OPERATION BLACKOUT from Patriots Promise.. When the confirmation came in an email, they charged my credit card $346.00. They had added an ***** for $279.00 to my order. I called immediately ************* and spoke with Lexi. She was able to cancel sending me the ***** but could not cancel the $279.00 charge to my credit card. She said the credit to my card would appear in 7-10 days. It's been 19 days and still no credit to my account. On the email they sent me it says for instant support email: ************************ or call **************.

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned order and was refunded $30 less than product items totaled. Spoke with the manager, they claim it was for shipping charges not shown on the order confirmation and that it is stated on their website, however I do not see any such claim on their website.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      s a free item for sale whereby consumers only must pay for shipping and handling. To get this free offer, the consumers must watch a series of videos and up-sale offers which are added to their order. Once the item is ordered, consumers are billed for additional items they did not order. The consumers attempt to contact customer service for a refund but are told there are no refunds and/or they will be charged to return the items.

      Business Response

      Date: 03/29/2024

      Hi,

      We checked on our end and we don't have your email or contact info on any of our systems.

      To assist you effectively, we kindly request any of the following additional information:

      1. Email address used during the transaction.
      2. Full name associated with the transaction.
      3. Order ID, if available.

      Once we receive these details, we will be able to proceed with the necessary steps to address your concern. Please rest assured that we are committed to resolving this issue as quickly as possible.

      Thank you for your cooperation, and we look forward to resolving this issue to your satisfaction.

    • Initial Complaint

      Date:03/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting DAILY SCAMMING for the site ******************************************************************************************************************************************************************************************************************************************************************* SCAM site sends SOLICIATTION MAILING SEVERAL: TIMES A DAY DESPITE NUMEROUS REQUESTS TO UNSUBSCRIBE SPAM SOLICIATTION COMES FROM FAKE SITES / ADDRESSES PRETENDING TO BE LEGIT .EDU SITES:Return-Path: <**********************>*********** <**********************************************>Stop Watt <*******************>Stop Watt <*************************>Stop Watt <*********************>SCAM site does NOT provide a phone number, and all emails are being ignored

      Business Response

      Date: 03/20/2024

      Hi,
      we checked on our end and we don't have your email or contact info on any of our systems. We do not sent unsolicited emails. However, I am happy to help you further if you can sent us the copy of the email you received, that way we can find the actual source for you.

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SPAM site sensing SOLICIATTION mails including DRUGS SOLICITATION. All requests to STOP are being ignored.SOLICITATION mails come several times a day

      Business Response

      Date: 03/11/2024

      "Hi,
          We checked on our end and we don't have your email or contact info on any of our systems. We do not sent unsolicited emails, nor we sent emails regarding illegal substances. However, I am happy to help you further if you can sent us the copy of the email you received, that way we can find the ************* for you."

    • Initial Complaint

      Date:03/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of complaint:On 03/02/2024 I went to buy a flag for $4.95. I was scammed. They charged me $8.90, then two charges of $24.50 and another two charges of $32.90 each charge within a second of the other charge. I contacted PayPal prepaid. The card was stopped. This is a scam and demand my money back!BACK PREPAID ACCOUNT *************** Accounts Account Info Statements Track spending ALLSTARUSASTORE ****** ** ** 03/02/2024 - $24.50 PENDING ALLSTARUSASTORE ****** ** ** 03/02/2024 - $24.50 PENDING USASTARSTORE.COM ******* ** ** 03/02/2024 - $32.19 PENDING ALLSTARUSASTORE ****** ** ** 03/02/2024 - $32.19 PENDING ALLSTARUSASTORE ****** ** ** 03/02/2024 - $8.90 PENDING DUNKIN #****** Q35 E ********* ** ** 03/02/2024 - $14.62

      Business Response

      Date: 03/03/2024

      Sorry for the inconvenience, it shows on our end a refund was already processed. Due to some issue with emails, we did not see this BBB request, we apologize from our end. Rest assured your refund was promptly applied from our end. Please reach back to us, incase you have any other concerns.

    • Initial Complaint

      Date:01/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2, 2023, I placed an order for a "Free" coin, only having to pay $5.95 for shipping. There was a slew of up-sales and videos that I had to go through, and I declined each offer. I then receive an email from them, with an order summary, and there were 3 other items on the list, and a billing total of $64.35 and $5.95.When I looked at my bank account, there was a $5.95 charge as well as a $93.35 RECURRING charge, set up through PayPal. I have been trading email with the company, and they are refusing to refund the amount because they show a tracking number that was "delivered." I work from home, and all the services knock on the door when dropping a package. This was at 3:23pm on November 8, 2023. I received NOTHING. There seems to be a LOT of this exact complaint already on the BBB website. I just want my $93.35 and $5.95 refunded. It's that simple.

      Business Response

      Date: 02/07/2024

      We are currently in the process of resolving a PayPal dispute and appreciate your patience during this time. Once the dispute is settled, rest assured that we will issue a refund should we be successful. If the resolution is not in our favor, the charge will be automatically refunded. Currently, as the dispute is still under review, our ability to issue a refund directly is restricted. We kindly ask for your understanding and to bear with us until the dispute is resolved, at which point we will be able to take the appropriate action.

    The USA Patriots Store is NOT a BBB Accredited Business.

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