Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Liberty American Patriots Stores dba solarisdesk.com seems to already have a profile with the BBB opened 3-8-22, and they are still fraudulently conducting business. If you would have shut them down back then, all the ten people who have complained, including me, (attached) would not have had to deal with this fraud company. They advertised a free coin that came up on my phone. All I was supposed to pay was the shipping cost of $4.99 but if I used a Mastercard, it said that would take $1 off, so my charge should have been $3.99. When I hit submit and the order was being processed, I saw in the background four boxes that were pre-checked. I emailed them immediately and told them I did not order those things and that they had pre-checked the boxes, not me. So they waited until the items were shipped to finally respond to my email and told me that I did order those items. My cost of $3.99 went to $56.90. I told them repeatedly that I did not order all that stuff and they repeatedly said I did. I demanded a full refund of $56.90. I took the package back to the post office and returned it to the sender. They only refunded $46.95. I told them they were not going to keep $9.95 of my money. They had the nerve to tell me that I selected insured shipping and it was not refundable. That was one of the pre-checked boxes. They refuse to refund it. I have attached my email correspondence with them dated from 5-31-24 to 6-17-24, along with ten complaints, plus mine, to the ***************** Everyone had the same issue with this company charging for items they did not order. The customer is supposed to check the boxes, not the company. They need to be shut down.

  Business Response

  Date: 07/13/2024

  Hi,
  
  Sorry for the inconvenience,
  
  We recognize that you were anticipating a reimbursement of $9.95. it shows on our end a refund was already processed. Due to some issue with emails, we did not see this BBB request, we apologize from our end. Rest assured your refund was promptly applied from our end. Please reach back to us, incase you have any other concerns.

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21891496
  
  I am rejecting this response because: Their response is that they have already given me a refund. But if they or you read my complaint, they refuse to give me a full refund that included the shipping fee. I did not order most of the items they charged me for and I did not select insured shipping. The business checked that box. I feel I should not have to be responsible for what they selected. The complaints from other people that I attached to my complaint have all said that this company did the same thing to them that they did to me, charging for items that we did not order because the items and the shipping were already preselected. This company continues to operate and commit fraud. Since I did not select insured shipping, I expect to be refunded that amount of $9.95.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/30/2024

  I need to let you know that I had to get a new debit card today because of fraud transactions, so if that company ever refunds my $9.95, it won't be able to go back on that debit card.  They will have to mail a check.  They have my address.

  Customer Answer

  Date: 08/02/2024

  I noticed on my bank statement on July 14, there was a deposit of $9.95.  So they have refunded the shipping.  Thank you so much for your help.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a free ***** flag after checking in they would not let me exit. I was told if I hit the background I will be double charged so I logged out and called the company within three minutes. Left a message cause no one answered was notified today its too late they already shipped the flag, this website is a scam. They agreed to refund $24 of my money if I have to accept that I will but they need to be stopped.

• Initial Complaint

  Date:12/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ad on ******** stated: FRE HAT, just pay shipping. ($5.95) I agreed and filled in my payment ********** thing I know, I get check my bank acct., only to find I have been billed $32.20 TWICE by this company! So, I get back online since they don't list a phone contact, and email them to cancel any and all orders. And, of course, they are so efficient that they have already processed and shipped the order to me. They say they will refund me if I pay to send whatever it is they're sending back, at my expense. I'm not sure whether they mean 1 or 2 orders, or just the shipping, or all the stuff they added on. As of 12/25/2023 I still don't have ANY orders, and I'm out $64.40.

  Customer Answer

  Date: 01/03/2024

  I received the doubled up order, and an e- mail stating they would refund me $10, This is not satisfactory. Why should I have to pay for this scam?

  Dear ***,
  Hi ***,
  Thank you for reaching out and letting us know about your concern; we sincerely apologize for the delay in our response.
  Unfortunately, as your order has already been processed by our distribution partners and so we can no longer cancel or modify the items in your order. We appreciate your understanding in this matter.
  We conducted a thorough investigation within our website and system to ensure that no system errors were made. Please be aware that we process only the items included in your order confirmation. Our system indicates that you have indeed purchased all the products listed below.
  EAGLE - ******************** x1 - $19.58
  Christian Flag x1 - $25.96
  Insured Shipping - $8.96
  JSS - In God We Trust Hat x2 - $9.9
  Adding items and placing orders on behalf of our customers is beyond our capability. We take great care to meticulously double-check the system to prevent any mistakes.
  That all being said, we understand that mistakes on orders can happen, and were here to help you sort this out. We stick to our Terms and Conditions, and we highly recommend discussing any concerns with us first, as we can then help you resolve the issue quickly and without any delays.
  1. Your Refund
  
  The good news is that we can give you a partial refund of $10.00 and you may still keep the orders.
  However, if you wish to get a full refund for the unwanted items, you need to send them back to our warehouse, and please take note that the return shipment will be at your expense because we don't provide return labels.
  PO Box ****, **********, **, 90740
  FULFILLMENT CENTER
  2. A word on Chargebacks
  Many people are unaware of this, but in the event, a customer files a chargeback without waiting for the normal refund process to complete, it may affect their credit score negatively.
  The term in dispute on their credit report will appear during the chargeback investigation period. Dispute notations on credit reports sometimes make it difficult to qualify for a new loan or obtain credit, especially in the mortgage market.
  Also, after the chargeback investigation, should the credit card provider discovers that the customer has not completed the normal refund process, it may result in instances where both the customer and their credit cards are permanently blacklisted by various financial institutions, banks, and popular retailers such as Amazon or Walmart.
  That is why we highly recommend that every customer follow the normal refund process.
  
  Let me know what you decide on, if you will return the item/s or accept our offer so that we can proceed with processing the refund.
  Best Regards,
  ******
  
  Your Solaris Desk Team,
  
  
  We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
  
  
  
  
  
  
  

  Customer Answer

  Date: 01/10/2024

  I received notice that they will refund the full amount (for both orders) as soon as they receive the *****. back. It is on it's way. I paid freight. 
   Thank you for your help.
  ***
  

  
  

• Initial Complaint

  Date:11/09/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** flag from this company back on 10-27-23 for $8.90 which included shipping. When the order arrived they sent me additional goods that I did not order in the amount of $105.16.Upon delivery, I was finally told to ship the goods back. Which I did at my cost of $10.00 Back to the address from where they were shipped from in **********. Finally I get an email after 2 attempts at contacting them, and they claim that I ordered 4 items, how interesting. Only received on receipt from them for $8.90. Nothing else, to reflect the additional charges. They have an address in **********, an address in ********, and my bank records show the money was deposited in a bank in *****. There answering service is in Alabama. This is a big Scam for sure.