Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the SIghtCare product with intentions of the product helping my vision, as proposed by the company. "Sight Care Claims to prevent glaucoma using ingredients like ******, quercetin, zeaxanthin, and eyebright." After taking the product for a few months, my skin started itching. I went to ********** for two months and forgot to bring the SIghtCare supplement. After one month, I noticed the itching ceased and I continued to not have the itching in ***********. I came back home and began taking the SIghtCare again and after a couple months, the itching came back. That's when I realized it was the SIghtCare causing the itching. When I called customer service, they told me I could return the product and gave me the address for the return and my order numbers: - ORDER NUMBER - 4TL8AP6J. ORDER #-4TL8APXJ She said to send all unused bottles back to this address: NATURES FORMULAS ********************************************************************************* I was on the phone with the *** for close to fifteen minutes. We were getting off the phone and she then said I was past the 180 days and I could not get a refund. I told her I didn't know the product was causing the itching until I came back home and started taking SIghtCare for a couple months and the itching started up again. I did research and two of the ingredients can cause an allergic reaction such as itching. I subsequently read other people had a similar experience. I requested to speak to a supervisor and the *** said they are a call center with no supervisors. I asked if a supervisor could call me back and the *** refused to pass my information on to anyone. There is no way I could have figured out this reaction to the product in 180 days. I suffered not knowing that SIghtCare was the cause of my itching. After investing $500.00+, one would hope that the company would want to address concerns and take my situation seriously. I would like a refund and will return all of the unused bottles.

  Business Response

  Date: 03/06/2025

  Hi *****,

  Thank you for reaching out and sharing your experience with SightCare. I understand how concerning it must have been to experience an unexpected result, especially after investing in the product with the hope of improving your vision. Your health and satisfaction are very important to us, and I truly appreciate you taking the time to explain your situation in detail.
  Regarding our Money-Back Guarantee policy, we offer a 180-day refund window from the date of purchase. When you called us, our system automatically detected that your order was beyond this period, which is why the refund option was no longer available in our system. Once this timeframe has passed, the refund function is disabled, and our representatives are unable to process the request.
  I completely understand that in your case, the delayed reaction to the product made it difficult to realize the issue within the refund period. While we are unable to issue a standard refund due to system limitations, Id like to further review your request and see if theres anything else we can do to assist you.

  In the meantime, should you have additional concerns, feel free to contact us directly at ************** or you can simply send us an email to ******************************************************************.

  Have a great day,

  Iris

  SightCare Customer Support Manager

  Customer Answer

  Date: 03/17/2025

  
  I would appreciate your assistance with this complaint as Im very frustrated and dont quite know what to do.  I understand their return policy, however, as I stated in my complaint, there is no way that I could have made the connection the itching was due to the product in the 180 window time period.  
  
  
  The most frustrating part is you can only get then ***resentatives who are like robots.  The first time I asked to speak to a supervisor, the *** refused and said they dont have supervisors.  After that experience, I filed the complaint with the BBB.  
  
  
  In their response, **** stated I could call if I had additional concerns.   When I called, I asked to speak to ****, the Customer Support Manager listed in the response to the BBB.
  
  
  ~~~~~~~~~~~~~~
  In the meantime, should you have additional concerns, feel free to contact us directly at ************** or you can simply send us an email to ******************************************************************.
  Have a great day,
  Iris
  SightCare Customer Support Manager
  ~~~~~~~~~~~~~~~~~~~~
  The *** wanted to know my whole history and said she needed all of this information in order for me to talk to ****.  She also kept insisting that she could help me.  I told her I had filed a complaint with the BBB and waste to speak to not just a ***, but the Customer Support Manager.  She refused to allow me to speak to anyone except herself.   She wanted me to send her a copy of the response from ****.  **** will have a copy of the complaint she sent or the SIghtCare Support Team should have a copy of it. I would not send her a copy of the response from ****.  
  I think the Customer Support Manager might be just a front and they really dont exist.  They will not allow you to talk to anyone other than the *** who answers their phone.  After the conversation with **** she sent me tickets that said OPEN and someone would be in touch with me.  No one ever contacted me via phone or email from SIghtCare.  
  If you can assist with the direction I can proceed with, I would very much appreciate-
  Thank you,
  
  
  *****
  

  
  

  Customer Answer

  Date: 03/17/2025

  Sent after my conversation with Kat **************************** style="font-size: 12px;">
  
  
  
  
  
  
  
  Begin forwarded message:
  
  
  From: ClickBank Notifications <**********************************>
  Subject: Ticket 4TL8APXJ, ********, TECH SUPPORT, OPEN
  Date: March 10, 2025 at 10:57:59 AM EDT
  
  
  
  
  CLICKBANK Support Update
  
  
  This is an automated message from ************* to confirm that this ticket has been updated.
  VENDOR (********* R) : COMMENTED : 03/10/2025 7:57 AM PDT
  
  
  For internal process
  You should receive an email response to tech support requests within 2 business days. Refunds and cancellations are processed within one business day (except if a product has been shipped, in which case refunds and cancellations are processed within 14 business days). You may return to this ticket at any time to check for a reply, to further comment on your ticket, or to close the ticket should you no longer need assistance.
  View, respond, or change the status of this ticket by clicking on the link below:
  **********************************************************
  
  
  TICKET INFORMATION 
  
  
  Ticket Number: ********
  Creation Date: 03/10/2025 7:44 AM PDT
  Ticket Type: TECH SUPPORT 
  Ticket Status: OPEN 
  Reason Selected: Other (Please explain in the comments box below). 
  PURCHASE INFORMATION 
  
  
  Order Number: 4TL8APXJ
  Order Date: 02/18/2024 8:08 PM PST
  Customer Name: ***** **********
  Customer Email: ****************************************************************************************
  
  
  Customer Phone: **********
  
  
  Product: BONUS - 9 Bottles of SightCare
  Product ID: 2-SC9-261
  Product Type:
  Vendor's Site: *************************************************
  
  
  ALL COMMENTS 
  ----------
  VENDOR (********* R) : COMMENTED: 03/10/2025 7:57 AM PDT
  
  
  For internal process
  ----------
  VENDOR (******* S) : COMMENTED: 03/10/2025 7:54 AM PDT
  
  
  unauthorized charge
  ----------
  VENDOR (******* S) : COMMENTED: 03/10/2025 7:46 AM PDT
  
  
  Unauthorized transaction.
  ----------
  VENDOR (******* S) : CREATED: 03/10/2025 7:44 AM PDT
  
  
  
  
  
  
  
  
  
  
   
  2025 ClickBank All Rights Reserved.
  ClickBank, ******************************************************************************************************
  ************************
  

  Customer Answer

  Date: 03/17/2025

  Begin forwarded message:
  
  
  From: ClickBank Notifications <**********************************>
  Subject: Ticket 4TL8APXJ, ********, TECH SUPPORT, OPEN
  Date: March 10, 2025 at 10:54:58 AM EDT
  
  
  
  
  CLICKBANK Support Update
  
  
  This is an automated message from ************* to confirm that this ticket has been updated.
  VENDOR (******* S) : COMMENTED : 03/10/2025 7:54 AM PDT
  
  
  unauthorized charge
  You should receive an email response to tech support requests within 2 business days. Refunds and cancellations are processed within one business day (except if a product has been shipped, in which case refunds and cancellations are processed within 14 business days). You may return to this ticket at any time to check for a reply, to further comment on your ticket, or to close the ticket should you no longer need assistance.
  View, respond, or change the status of this ticket by clicking on the link below:
  **********************************************************
  
  
  TICKET INFORMATION 
  
  
  Ticket Number: ********
  Creation Date: 03/10/2025 7:44 AM PDT
  Ticket Type: TECH SUPPORT 
  Ticket Status: OPEN 
  Reason Selected: Other (Please explain in the comments box below). 
  PURCHASE INFORMATION 
  
  
  Order Number: 4TL8APXJ
  Order Date: 02/18/2024 8:08 PM PST
  Customer Name: ***** **********
  Customer Email: ****************************************************************************************
  
  
  Customer Phone: **********
  
  
  Product: BONUS - 9 Bottles of SightCare
  Product ID: 2-SC9-261
  Product Type:
  Vendor's Site: *************************************************
  
  
  ALL COMMENTS 
  ----------
  VENDOR (******* S) : COMMENTED: 03/10/2025 7:54 AM PDT
  
  
  unauthorized charge
  ----------
  VENDOR (******* S) : COMMENTED: 03/10/2025 7:46 AM PDT
  
  
  Unauthorized transaction.
  ----------
  VENDOR (******* S) : CREATED: 03/10/2025 7:44 AM PDT
  
  
  
  
  
  
  
  
  
  
   
  2025 ClickBank All Rights Reserved.
  ClickBank, ******************************************************************************************************
  ************************
  
  
  

  Customer Answer

  Date: 03/17/2025

  Begin forwarded message:
  
  
  From: ***** ********** <****************************************************************************************>
  Subject: PRINT OUT - CLICK BANK- Fwd: Ticket 4TL8APXJ, ********, TECH SUPPORT, OPEN
  Date: March 14, 2025 at 12:13:06 AM EDT
  To: ***** ********** <****************************************************************************************>
  
  
  
  
  
  
  Begin forwarded message:
  
  
  From: ClickBank Notifications <**********************************>
  Subject: Ticket 4TL8APXJ, ********, TECH SUPPORT, OPEN
  Date: March 10, 2025 at 10:46:22 AM EDT
  
  
  
  
  CLICKBANK Support Update
  
  
  This is an automated message from ************* to confirm that this ticket has been updated.
  VENDOR (******* S) : COMMENTED : 03/10/2025 7:46 AM PDT
  
  
  Unauthorized transaction.
  You should receive an email response to tech support requests within 2 business days. Refunds and cancellations are processed within one business day (except if a product has been shipped, in which case refunds and cancellations are processed within 14 business days). You may return to this ticket at any time to check for a reply, to further comment on your ticket, or to close the ticket should you no longer need assistance.
  View, respond, or change the status of this ticket by clicking on the link below:
  **********************************************************
  
  
  TICKET INFORMATION 
  
  
  Ticket Number: ********
  Creation Date: 03/10/2025 7:44 AM PDT
  Ticket Type: TECH SUPPORT 
  Ticket Status: OPEN 
  Reason Selected: Other (Please explain in the comments box below). 
  PURCHASE INFORMATION 
  
  
  Order Number: 4TL8APXJ
  Order Date: 02/18/2024 8:08 PM PST
  Customer Name: ***** **********
  Customer Email: ****************************************************************************************
  
  
  Customer Phone: **********
  
  
  Product: BONUS - 9 Bottles of SightCare
  Product ID: 2-SC9-261
  Product Type:
  Vendor's Site: *************************************************
  
  
  ALL COMMENTS 
  ----------
  VENDOR (******* S) : COMMENTED: 03/10/2025 7:46 AM PDT
  
  
  Unauthorized transaction.
  ----------
  VENDOR (******* S) : CREATED: 03/10/2025 7:44 AM PDT
  
  
  
  
  
  
  
  
  
  
   
  2025 ClickBank All Rights Reserved.
  ClickBank, *********************************************************************************************************
  ************************
  
  
  

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There's a money back guarantee to get 20/20 vision with their product. The longer you use it, the better your eyesight gets. I purchased 15 month supply including an accelerator product that was supposed to accelerate the efficiency of the SightCare pills but after a year there was no improvement. I emailed the company to get a refund but I was told I went passed the deadline. I purchased the product in November ****************************** December 2024. Why would they sell me 15-month supply if the guarantee ends before the supply runs out.

  Business Response

  Date: 12/09/2024

  This is the SightCare Support Team reaching out regarding the concern raised by one of our customers, Mr. ******* *******, under the complaint number #********. We acknowledge Mr. ******** request for a full refund due to not achieving the desired results after using our product.
  
  We would like to inform you that we have processed the full refund in the amount of $717 USD, as per the customer's request. The refund has been successfully completed, and the credit will go back to the original method of purchase within 5-7 business days (credit card) or 7-10 business days (debit card). I'm also sending the customer an email confirming this.
  
  We regret that Mr. ******* did not experience the results he expected and appreciate his understanding in this matter. If there are any further questions or concerns, please feel free to reach out to our support team.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 12/19/2024

  
  
  I'm satisfied with the results from SightCare. Please close the case.
  
  
  *** *******
  

  
  

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order on May 17, 2024 with Sight Care after viewing their site. The order numbers are: 6 bottles #***Z1G4AC $294.00 9 bottles #***Z1G4AW $261.00 Total of $555.00 They had a guarantee of full refund of 180 days. Received order on June 6, 2024 and started taking pills. Today is Nov. 20, 2024. I called today to ask for refund. They told me I was over the 180 days. I calculate 167 days from starting. They informed me that that 180 days INCLUDES from the date purchased (5-17-24). That's 20 days in processing/shipping, There was no information that processing/shipping was included in those 180 guarantee days. When I called today, twice I asked for a supervisor. Each time I was put on hold and each time I was told that the supervisor would not be connected and the supervisor could not do anything. This company is ripping people off

  Business Response

  Date: 12/09/2024

  We are the SightCare Support Team, responding to the complaint submitted by one of our valued customers, *** ***** *********, with complaint number #********. We understand that *** ********* took the time to request a refund, and we regret hearing about his experience.
  We want to inform you that we have taken immediate action on this request. Please be advised that a full refund was issued on December 4, 2024. The refund has been successfully processed, and the credit will be applied to the original payment method within the following timeframes:
  5-7 business days for credit card payments
  
  7-10 business days for debit card payments
  
  Additionally, we are sending *** ********* an email confirming the refund.
  If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Sightcare with a money back guarantee on 9/6/2023. There were no details regarding the money back guarantee when purchased. I checked the website and it said 180 days so I requested a return and refund via email on 2/26/24. They responded with a 50% off of the order and I could keep the product. I sent the product back on 3/4/24 and provided the tracking # to Support. After checking my bank acct, found that I had not received any refund. Contacted them again in June and they responded on 6/1/24 with this verbiage "Remember, you are covered by a 100%, money-back guarantee. Rest assured, you will get every ***** back.. I received a second email on 6/1 from **** ***************************** that said the refund req was outside the 180 days. I have communicated via email multiple times and have received the same response: "Because your refund request comes outside of the period, the system will no longer allow us to process a full refund. Our system is designed to automatically disable the refund option once it identifies that the money-back guarantee for the product has gone past. We do not have the ability to override our system. " I requested the refund and sent the product back within the 180 day period. The website doesn't define WHEN the 180 period starts, but I requested and returned the product/providing the tracking # within the 180 days.

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this product in November 2023, but due to a mix up at their end it wasn't shipped until February. They claim their money back guarantee starts on the day the one was placed. I say that's ridiculous because you cannot try a product until after you receive it. They stated that they cannot "override" their system which will not allow them to process refund. Please help.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother *********************** **************************************************************************** purchase pills with a money back guarentee in November 2023 and called on January 29 and advised she wanted a full refund. They told her to call back closer to the 6 month time frame. She called on the last day of May 7 for a refund and they strung her out as she is elderly and didn't realize the fraud they were attempting. I called to resolve and after getting disconnected multiple times ****** #*** stated that the company isn't concerned with elder abuse or fraud.