Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Gluco Shield Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product on March 20, 2025 based off of an advertisement I saw on ********* It was purported to lower blood sugar in diabetics. It promised a full refund within 60 days. I have been taking it for several weeks without any change in my blood sugar. The number that I have for them does not work. I sent an email to them and have not heard back from them.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have type 2 diabetes. I purchased 2 bottles of their supplement for lowering my blood sugar as their website videos claimed. The cost was $140. It comes with a 60 day money back guarantee with no questions asked. I have tried multiple times to contact the company with no response. I called the number and it is no longer in service. I feel now that I've been scammed. I would like to get my money back as it a guarantee and I acted far within the 60 days of the product being shipped. The product did not work as promised on their website and videos.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a 70 year old man with type 2 diabetes. Im retired and live at home. I purchased 6 bottles of a supplement for lowering my blood sugar. The cost was $300. It comes with a 60 day money back guarantee no questions asked. *** tried multiple times to contact the company with no response. Called a number, no longer in service. I feel now that Ive been scammed . Id like to get my money back as the guarantee was a big part of my decision to purchase. The product did not help me as they said it would.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/17/2023 purchase date 9/19/2023 ship date of 30 day quantity of GlucoProven. Requested refund at GlucoProven.com under the 60 day money back guarantee with no response. Sent email to ************************************ with no response. Phone number on the packing slip is not a working number.

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of this year I purchasd a product called Gluco Freeze. I startedusing it but de ided to checkit out with my doctor and was advised not to take it. 6n4/19 I returned all the product including the one I had apened to try it with a letter requesting a refund, I sent a follow-up letter on June 2nd, but have not heard a word from them. **** tracking shows it was delivered to them on May 1st.

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order this product on 4/7/23 with the hopes of helping me control my blood glucose. Unfortunately, after about one week of taking it consistently, I notice NO change. I emailed the company with my disappointment and did not hear back. I continued to take it, hoping that my blood sugar levels would change. Still NO difference. I emailed again, requesting a refund based on the 60 day money back guaranteed. Still NO response.

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm 79 and my body's joints and system doesn't work so well. I was impressed with the 100% money back Guarantee offered by Gluco Shield Pro (trademark) When in March 2023. I had taken 6 weeks of the product. I wrote to contact @ gluco shield pro.com. I was told they were closing my ticket; moreover they no longer would recognize my emails . I would have to get a new email as the old one (that I have had for 12 years was defunct for them). I reminded them that I had not had a response to their "Guarantee" and they couldn't just blow me off. Then I read all the complaints against this firm and wanted to cry. Had I known in advance, I would not invested in the placebo producing non-health product. Surely their guarantee is a false business practice. Refund again is my demand. My second email is **************************** Help me please. ************. **************

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 12 bottles of Gluco Freeze., and I received the product. However, after checking with my doctor, I was advised NOT to take it because of the prescription drugs I am taking and my medical condition. On 4/21/2023, I sent an email to Gluco Freeze at ********************************** but never got an answer. I tried calling the phone number listed on the Packing Slip for ***************** which is ***********. I dialed the number without the 0 and got a recording that it was "a non-working number". I then dialed the number with the 0 and got the same message -- "a non-working number". Then on 4/24/2023, I sent another email to **************** Email at ************************************ about not being able to take Gluco Freeze and that I needed to return the 12 bottles for a refund. THEY HAVE NEVER RESPONDED TO EITHER OF MY EMAILS. The phone number listed on the Packing Slip is a non-working number! I want to file a complaint about Gluco Freeze not answering my emails and telling me how to return my order for a refund. I also want to file a complaint about their listing a phone number of the Packing Slip that is a non-working number..

Gluco Shield Pro is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.