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Business Profile

Handyman

Safe and Sound Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2024. ***************, owner of the company, accepted a check from me of $1,000 which was half the fee that was due upfront. He was very eager to cash the check and scheduled an appointment to start the cleaning job. He did not show up on the date scheduled and has failed to return phone calls, emails, and text messages. I wish I would have read these reviews prior to giving him money. I have requested a refund because he's done nothing but decieve me or return my calls. I highly recommend never working with this contractor! I will be suing him in small claims court. I don't believe that he will be giving me my money back after reading these complaints against him.

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: December 20 Cost: $1,102 The installation is terrible one of the doors won't even close, and if it did, would not latch.He lied about what he would do, and didn't even do the things he did do correctly. He damaged my house and left trash behind him.He borrowed my tools to complete the job (but did not complete it).He left the job in a dangerous condition (with nails sticking out, some at eye level)He demanded payment before the job was done, and before I had an invoice (I still do not).He has ignored my repeated efforts to contact him. Pictures can be found at: *********************************

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* installed 2 windows and the windows does not fit properly and will cause a leak when it rain. I want a refund so I can hire a professional person to take out what he did wrong and hire someone who can properly install a window. Also he left trash and old windows in my garage. He said he would come back on Monday to get the trash he left behind but did not.

Safe and Sound Ltd. is NOT a BBB Accredited Business.

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