Business ProfileforLondon Fog Chimney Service

1. Two weeks prior to 2/21/2022 - *********** taped a flyer to the doors of all units, (80 in our complex) including mine, and at the mailbox bulletin board. (first attachement); 2. On 2/24/2022 - I called ************ asking if it was too late to schedule for both INTERRIOR Chimney AND Dryer Vent Cleaning. I spoke with ******* - and she said there's still time; due to the weather, they hadn't yet come out and would call for rescheduling - weather permitting. Further ******* instructed me to send an email to ************************************************************. 3. I forgot and never sent an email with my details; 4. The weather continued to be bad and I forgot to call back or send and email. 5. On 3/7 I called ************, and spoke with ******* again. Again she told me they still hadn't come out due to weather and reminded me to send a email. 6. On 3/7/2022 I emailed my request: a. specifically referencing I want the $189 advertised discount for the interior Chimney clean & Dryer vent combo (Second attachment); 7. On 3/7/2022 withing 5 minutes ******* (Admin Assistant Replied - with ********* signature) that someone would contact me (Third attachment); 8. ******* called a couple twice that week to schedule and reschedule. 9. On 3/9/2022 was the last time ******* called notifying they'd come out 3/14 to do the work; 10. ******* and I called back and forth a couple of times b/c I hadn't decided whether I was paying by CC or check - she informed me there'd be a transaction cost if I were to pay the 189 by CC; the last call I had with her was I'd be paying by check; 11. On 3/14/2022 **** (I didn't know who he was - no one had yet told me who or how many would show showed at my door) He and two others were at my front door. **** didn't say who he was but introduced himself by saying we're here to clear your **** vent,... I piped in '... and my chimney too right' he said that had already be done by someone else. (Please see fith attachment) for complete