Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Auto Services

Pro Tech Automotive of Aurora, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT USE THIS SHOP..... they DO NOT stand behind their work. I brought my classic car to Pro Tech to have my gas gague checked. ** did get the gague to function but not properly - he said that that the needle was not retracting to empty correctly,THEN ... TJ spoted a defective wire connection on my tachometer and put a new connector on the neg side of the coil. The tachometer was working fine when I brought the car there on Oct 14, 2025... when I picked the car up on Oct 15th the tach was no longer working correctly. The work TJ performed on the **** was NOT part of the job that I brought the car in for!!I called, ******, the owner of the business, and HE REFUSED TO EVEN LOOK AT MY CAR TO FIX THE PROBLEM AND YELLED AT ME THAT I SHOULD TAKE THE **** AND GET THAT FIXED..... but they did take my $400!!!!!PRO SHOP DOES NOT STAND BEHIND THEIR WORK !!!!!

    Business Response

    Date: 11/25/2025

    We checked out the tachometer and the fuel gauge as he asked us to do. As mentioned above. The tachometer and fuel gauge were both not functioning. In the very beginning he called and said that ****** Automotive had previously worked on it and he wasnt ever going to take it back to them because  they messed it up. His entire conversation was just complaining about how he was upset and they didnt fix it right. So we called ****** Automotive to get a run down about the situation. ****** saying they sent the tachometer out to be repaired, but couldnt find why it still wasnt working. Also the fuel gauge wasnt working properly and the customer was not going to have them work on it anymore. So I asked ****** Automotive about that and they said they werent sure why it wasnt working properly. So ****** told the customer to call us to work on it. The customer then asked us to call him if it goes over ******. We did call him to explain why we had to pull out the fuel gauge four times to bend the needle and then charge more for that labor. We found the bad connection on the coil wire where it hooks up to and then it started working. Ok , then we got on the fuel gauge issue, as stated above we found that the needle in the gauge was getting stuck on the bezel of itself. So we corrected the problem by bending it so itll not rub against the bezel anymore. Also we pulled out the fuel sending unit and tested the resistance of it so we could be sure that the readings on the gauge were correct. He then picked it up. We got a call from him later that day saying that the tachometer wasnt working correctly and was very nasty about it over the phone yelling and saying that we ripped him off. His tone was not polite and saying nasty things to us. Insisting that we should fix his tachometer. So I asked him if it was working and he said yes but not reading correctly. So my response was that all we did was repair the bad connection to it. He just decided to yell more and threatening to leave a nasty review. Didnt matter to him when I said that if ****** automotive sent the tachometer out to be repaired to another company that he should take it back to ****** Automotive so they can send it back to the tachometer repair company. We spent about 4-5 hours trying to repair the fuel gauge and only charged for 2 hours, plus found and repaired the bad connection to the coil. The customer came in with a bad attitude in the very beginning and wasnt grateful about anything we had repaired because of his attitude towards us. Because of his negligent behavior and not listening to what our advice was we said have a blessed day and ended communication.

    Thank you for reading this because we really appreciate our customers and treat them and their cars with respect.
    Protech Automotive 

    Customer Answer

    Date: 12/04/2025

    Bottom Line:

    1) the fuel gague does not work correctly
    2) the tachometer does not work correctly
    3) they took my $400 and told me there's nothing else they can do

    Now he's saying I'm rude...    well, I don't like spending money and not getting value

Pro Tech Automotive of Aurora, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.