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Business Profile

Artificial Intelligence

Lotto Genius

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought this product the website said 60 day money back guarantee. I have several emails going back and forth trying to tell me that my money back guarantee changed after I bought the product. **************** is telling me it changed from 60 days to 14 days after I bought the product. So I went online to their website (even today) it says 60 DAY MONEY BACK GUARANTEE NO QUESTIONS ASKS. They are telling me it changed after my purchase. I have looked up on their website and it STILL says 60 DAYS. All the proof I have shared with them is time stamped. I cannot explain to you the anxiety that this has caused me. That is a lot of money and I am being scammed. Every time I see I have an email from them I start to feel sick to my stomach. I have so much proof and they just dont care. Oh wait they did say that not all the information has been changed so there are sites still saying 60 days. I told them that they have to honor what was said at time of purchase and sent them screen shots of my confirmation.

    Business Response

    Date: 10/08/2025

    Hi there, 

     

    Thank you for reaching out to us. I am very sorry for any miscommunication on this. We have issued your refund today. Please allow up to 10 business days for this refund to reflect back into the account used to purchase. 

    If you have any further questions, please do not hesitate to reach out to us. 

     

    Regards, 

    Customer Support

  • Initial Complaint

    Date:09/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership to ************************** probability system for $147 on 8/26/25. Included with the purchase was a published (and recorded) full money back, no risk guarantee, pending conditions of purchase are met within 14 days. I met those requirements and did not experience promised results. On 9/4/25 (within 14 day refund window) I filled out their refund form to process the full refund, as company directed. I also sent an emailed copy of required documents the next day to fully support my refund form had been properly documented due to their limitations on their website. I was instructed my refund would be processed in 7-10 days. This week I emailed repeatedly for status of my refund, without response or refund. It is now 4 full days past the latest anticipated refund date and 2 full weeks since my refund request was submitted, without any contact from the company. I want my refund.

    Business Response

    Date: 10/08/2025

    Hi there, 

     

    Thank you for reaching out. Upon checking our systems I do see here that ******** ******* did fill out the refund form.  We have issued the full refund to her now.  Please allow up to 10 business days for the refund to reflect into her account. We do apologize for the delay in processing this. 

    If you have further questions, please let us know. 

     

    Regards, 

    Customer Support

Lotto Genius is NOT a BBB Accredited Business.

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