Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Artificial Intelligence

Lotto Genius

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2025 I watched a video from a man selling software application named Lotto Genius AI. it was a system that could help you with the predictability of certain numbers being drawn at the next lottery based on prior data. It was available for any state in the REMOVEDfor any lottery.Then I bought the product with a 90 day money back guarantee. The man even said we could use it for up to a year and cancel the day before the year was finished to get a full refund of $147. He said he was so sure that it will work that hREMOVEDstill give you the money back. After 28 days, I called and canceled the service saying I wanted my money back. I spoke to someone to confirm it was canceled and the REMOVEDwas immediately removed from my phone.The purchase was originally processed by REMOVED, and they told me I had to ask Lotto Genius for the $147 back. I have emailed, called, and spoken to at least 15 different people for the last three months trying to get my money back. I completed a form they sent me & emailed it back to them With no response. Ive called and escalated a ticket with Lotto genius. However they have postponed this as long as they could by giving me the wrong email address and telling me someone will get back to me in 24 to 48 hours to j no o avail. Today I was told theres nothing they can do for me when called REMOVEDCan someone help me get my $147 back from LottoGenius AI? Thier email address is REMOVED(or .com) The. REMOVEDnumber is REMOVED.Please note that I have the order number and more details to justify their fraudulent service agreement. Thank you for any advice and assistance. REMOVED

    Customer Answer

    Date: 11/11/2025

    I recently submitted a request asking for assistance with getting a refund on a purchase from Lotto Genius AI on August 1, REMOVEDcase it helps identify specifics.

    On that day (8-01-25), they offered a 60-day money back guarantee (100%). Plus, I wrote down the sales jargon and can quote them. When I called to cancel on August 29th 2025, they gave an email address to send my cancellation as: REMOVEDyet this email address was incorrect.. When I did not get a response, I called Buy Goods again. This time they said I had to contact Lotto Genius because they are the proper company to refund the full purchase price of $147.00 to me.

    After many calls and emails, customer service told me I had to email REMOVEDnot the first email address. 

    Emailed and called both (in September and October):
    REMOVED- first call to REMOVED; then weeks later called REMOVED(ORDER ID: REMOVEDand spoke to REMOVED
    Lotto Genius  REMOVED) / REMOVED/  to cancel (ORDER ID:  REMOVED
    Lotto Genius finally emailed me a form to complete and email it back to them. Then I received the confirmation email below:

  • Initial Complaint

    Date:10/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought this product the website said 60 day money back guarantee. I have several emails going back and forth trying to tell me that my money back guarantee changed after I bought the product. REMOVEDis telling me it changed from 60 days to 14 days after I bought the product. So I went online to their website (even today) it says 60 DAY MONEY BACK GUARANTEE NO QUESTIONS ASKS. They are telling me it changed after my purchase. I have looked up on their website and it STILL says 60 DAYS. All the proof I have shared with them is time stamped. I cannot explain to you the anxiety that this has caused me. That is a lot of money and I am being scammed. Every time I see I have an email from them I start to feel sick to my stomach. I have so much proof and they just dont care. Oh wait they did say that not all the information has been changed so there are sites still saying 60 days. I told them that they have to honor what was said at time of purchase and sent them screen shots of my confirmation.

    Business Response

    Date: 10/08/2025

    Hi there, 

     

    Thank you for reaching out to us. I am very sorry for any miscommunication on this. We have issued your refund today. Please allow up to 10 business days for this refund to reflect back into the account used to purchase. 

    If you have any further questions, please do not hesitate to reach out to us. 

     

    Regards, 

    Customer Support

  • Initial Complaint

    Date:09/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership to REMOVEDprobability system for $147 on 8/26/25. Included with the purchase was a published (and recorded) full money back, no risk guarantee, pending conditions of purchase are met within 14 days. I met those requirements and did not experience promised results. On 9/4/25 (within 14 day refund window) I filled out their refund form to process the full refund, as company directed. I also sent an emailed copy of required documents the next day to fully support my refund form had been properly documented due to their limitations on their website. I was instructed my refund would be processed in 7-10 days. This week I emailed repeatedly for status of my refund, without response or refund. It is now 4 full days past the latest anticipated refund date and 2 full weeks since my refund request was submitted, without any contact from the company. I want my refund.

    Business Response

    Date: 10/08/2025

    Hi there, 

     

    Thank you for reaching out. Upon checking our systems I do see here that REMOVEDdid fill out the refund form.  We have issued the full refund to her now.  Please allow up to 10 business days for the refund to reflect into her account. We do apologize for the delay in processing this. 

    If you have further questions, please let us know. 

     

    Regards, 

    Customer Support

Lotto Genius is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.