Business ProfileforThe Inn at Aspen by Vacasa

Do no give this company your business. My partner came down the with Covid a week before our stay at one of their properties in Aspen CO. He is in quarantine for 10 days. They REFUSED to give us a refund a week out and stopped responding when I called them out on it. Basically said I cannot come use the hotel room I paid for already since we have Covid positive guests but can’t get a refund. It’s also prime time in Aspen and they’ll rebook very easily for a weekend night. I’ll be contacting my card company next. Ridiculous.

Hello, Thank you. Certainly we are completely in tune with the continuing pandemic and are doing all we can to operate safely in this environment. Our first concern is the comfort and well being of our staff and guests. I have reviewed notes on the multiple interactions and attempted contacts with this guest and it clearly shows our reservationists were diligent in seeking to resolve this matter. Numerous attempts were made to connect with this guest. Voicemails were left when no one answered. Our guest did repeatedly threaten to arrive at the property if a refund was not made despite being under quarantine orders. The following message was delivered to our guest by our reservation team, as noted a day prior to this review. This reservation was made on a third party channel. As such, the credit process must run through the same channels and be initiated by our guest. We are pleased to be able to resolve this matter in accordance with the request of our guest. Thank you. The following message was delivered to 2021-10-09 2:14:58 PM Hello (Name redacted), Thank you for reaching out. After further review, we've determined you are correct and will allow the cancellation and full refund. Please attempt to login to your *********** account to submit a request to waive fees again and we will approve it. Please feel free to reach out to me if you have any other questions or concerns. Warm regards,