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Business Profile

Storage

ModBox Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with CopperSafe Storage back in 2021. At that time I was going to be charged insurance for the unit unless I provided proof of insurance. I submitted my declarations page and recieved an email that it was received. CopperSafe then sold to ModBox. Since that time every year I get a random charge for insurance and each time I have to make unlimited phone calls to get my money back for insurance because they fail to update their records. I cannot get anyone with the local phone number and I have also tried to reach their number with Atomic Storage group but that number is always busy. I want my $14 returned immediately. This may seem like a small amount but I am tired of spending endless hours getting it back and they just can't keep randomly charging this fee.

    Business Response

    Date: 08/12/2024

    Sorry this occured, when businesses change hands, records at times do not transfer. On 8/1 customer emailed and our manager responded when they got to work and added this note. "**Confirm customer's email address*** Customer called and also left the following contact form submission at 8:30am this morning: I just discovered that $14 was taken from my bank account this morning to pay for insurance. I have provided the declarations page many times over the year. I want this to be refunded to me immediately. I cannot reach anyone by phone either at the mebane location or at your HQ. I have plans to close this bank account and this will cause issues trying to shut it down. Please confirm my reimbursement. Called customer back and left a vm inviting her to call the office back to discuss her account. Also made sure to mention we do NOT have on file or record a copy of her current insurance coverage. Once we receive it I can remove TPP from her account. less"  

    An hour later the transaction was voided and a credit was applied to her account. If they phone lines are busy there are multiple ways to leave a voicemail, email, or just stop into the office. We try and make it easy for customers to reach us! 


ModBox Storage is NOT a BBB Accredited Business.

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