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Business Profile

Robots

Crest Robotics and Computing Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Robots.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an afterschool club. I contacted the teacher letting her know we would be cancelling our subscription for the next month- giving them 30 days notice per their contract. After I didnt receive a response I contacted their customer service email letting them know we would not be attending and we were cancelling. The company refused to cancel for that month demanding that I pay for the entire month that my kids did not attend. I offered to pay a prorated amount for the month prior which my kids attended one time. They are now threatening to take this to collections if I do not pay for the entire month.

    Business Response

    Date: 04/23/2025

    Customer owes ******************** tuition payments of $250 ($125 each for each of the two children) due on 3/20 per agreements and cancellation policies that customer agreed to.
    See attachment_1
    Customer initiated cancellation on 3/15. Per agreements, tuition payments on 3/20 are due in full. Customer payments bounced on 3/20 and in several automated efforts after 3/20. All notifications of bounced payments are sent to customer so they are able to pay what is due.
    see attachment_2 and attachment_3
    It is standard process to notify customer of payments due, and proceed to collection efforts around 30 day outstanding mark
    see attachment_1
    Customer is retaliating with ******************** complaint and used threatening language to defame business 
    See attachment_1

    Customer Answer

    Date: 04/29/2025

     
    Complaint: 23216845

    I am rejecting this response because:
      I canceled Creat Robotics on time therefore this response is inaccurate on their part. Its not my fault that their employee failed to respond in a timely manner. My children attended back in February. We will not be paying full payments for a month that we did not attend. 
    Sincerely,

    ******* ******

Crest Robotics and Computing Academy is NOT a BBB Accredited Business.

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