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Business Profile

Online Retailer

KatanaAll

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Counterfeit item received.Order Date: June 23, 2024 Item Name: Handmade Classic Panama Hat Item Internet Link:**************************************************************************** description:"comes in classic color grosgrain hatband or leather hatband. The brim contains a wire to hold its shape. This item is a genuine Panama hat handwoven in ********Material: 100% *************************** Hatband: 1 1/2" grosgrain or 1 1/2" cotton or 1" Jute Rope or 1" suede leather"Delivery date: July 5, 2024 Item actually received: "100% paper" "Made in *****"Items were also received smashed.I have emailed the business 5 times prior to receiving the item, and a 6th time after receiving the item.In addition to the email address below, I also used ********************************* This email address was the sending address for the 2 confirmations as mentioned below.I have not received any response from the company.The 2 emails I received were confirmation of order and confirmation of shipment.The website provides the following contact information. No phone number was found.Email: ******************************** Address: *********************************************** Working Hours: Mon-Fri: 9:00 am-6:00 pm (GMT-6:00)I have requested a full refund including shipping fees paid and a shipping label to return the items, and have yet to receive a reply.

    Customer Answer

    Date: 07/11/2024

    Good morning,

    I wanted to provide you with updated information and more information I was able to find out. 

    UPDATE: After correspondence through PayPal the business refunded me the full amount requested.

    ??????????
    Above is the business name that was used with PayPal.
    This is the TRUE company's information:

    *************************************************************

    I will be mailing a letter to the address advertised on Katanaall.com (*********************************) verifying/notifying them of their address being used by this company, as well as the name ************************* (a man of the same name who died a month before the website was started and from ******, *** who is the supposed "owner" of Katanaall.com.

    Thank you,
    *******************

  • Initial Complaint

    Date:12/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order for a 3D mounted dragon head for my husband for Christmas from katanaall.com, and what I received was no where near the quality of what was shown on the pictures. The return policy had said If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. So I had contacted them as soon as I received my package on 12/07 and had read in the return policy that someone will get back to you within 3 business days. Its now 12/12 and I still have not heard anything back. I even reached out again this morning with no reply. I spent $46 on something that ended up being complete junk and now time is running out before Christmas, so now my husband will not be receiving this gift. I got completely screwed over and their company is not taking any responsibility and is not contacting me back. I got scammed and was sent something with the worst quality Ive ever seen.

KatanaAll is NOT a BBB Accredited Business.

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