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Business Profile

Gas Station

Shell Gas Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2018 ***** CX-5 rims on all four tires were damaged using the Shell Gas Station Car Wash on 10/22/23 located at ************************************************************************I took photos as soon as I got home that evening and contacted the gas station. I was told to come in on Monday and speak to the manager on 10/23/23.I spoke to the manager and filled out an incident report and the manager took a picture of my damaged rims. I was told ************* would do an investigation and I would get an update by 10 business days.I also called Shell Customer Support and received an incident report: #*******. I was again told ************* would come out to the Shell Gas Station to do an investigation and get a follow-up in 10 business days.I have never gotten a single follow-up on this incident and have spent months speaking to Shell Customer Support and now have a total of 4 incident reports on file, #*******, #*******, #*******, and #*******. I've only been passed around by multiple support agents to get no updates or resolution. I was told by Shell Customer Support my last incident report (#*******) was elevated to ************* and I have never heard from anyone from ******, which included me emailing them on 6/3/24 and got no response. I no longer live in **, but, I would greatly appreciate this matter being investigated and resolved and I expect a monetary reward for the damage to my vehicle over 10 months ago.

Shell Gas Station is NOT a BBB Accredited Business.

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