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Business Profile

Driving Lessons

Coastline Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my daughter up for the ****************************************** order to get her learners permit. She has completed all quizzes and lectures aside from the practice permit test. The first issue is that when she is logged in the time spent is not an accurate representation of the actual time spent. Her account shows only 10/30 hours completed which is grossly inaccurate. She has spent way over 10 hours on this course. The lectures are incredibly long and detailed with multiple lessons under each chapter. Which she has completed all of along with each quiz at the end of each chapter which she passed which is shown in her account dashboard of progress made. I timed her on one chapter alone which took 3.5 hours to complete. There are 12 chapters of which she needs to take the final test but is unable to review material due to the glitch. The second issue is she is unable to return to previous lessons to review information which I have been informed after calling Coastline is a glitch that should not happen. I have made 2 phone calls today looking for a solution. The system wont allow more time spent toward the 30 hours even though she has completed all lectures. We have an appointment on her birthday, ******* to get her permit. I need a solution asap from Coastline and the required course completion certificate in order for my daughter to take the permit test and get her permit.

    Business Response

    Date: 07/25/2025

    We apologize for the inconvenience. I received the letter in the mail on July 25. If I can assist please let me know at ************. Again, we apologize for the inconvenience and hopefully the permit test on 7/22 was accomplished.

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

Coastline Academy is NOT a BBB Accredited Business.

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