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Business Profile

Credit Union

Climb Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Climb Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Climb Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Climb Credit Union has been giving me the runaround about my GAP refund since January of 2025! Ive been told multiple times that once my auto loan is paid that I will get my refund of $300. Then I was told multiple times it will be refunded the beginning of March!! So far theyve not refunded me and their Asst ******** ******** ******* ****** was extremely rude and denied her **** saying that. I told her I have the messages & emails but she still said Im a liar! ******** told me she couldnt care less if I report Climb Credit Union to BBB or ****. ******** does not appreciate members of her employer! This credit union also provided me with the personal loan of 7500 in or around March 2023 with 7% APR. My balance on that loan in January of this year was only $7000! When I sold the vehicle, the difference was $11,000 in which this credit union gave me another personal loan to cover that $11,000!! The problem is that they gave me a higher APR of 17.5% and flipped over the $7000 into the $11,000 so now Im paying a higher interest on that $7000 loan. My payments are high for this reason! Claim credit union could have left me at 7%, but they chose to profit off of me after they knew I was already struggling financially! This credit union also said that they would match what ****** was offering for the vehicle I had financed with them. They did not match it so I had to end up paying $560 at ****** to sell the car. Then, a friend of mine who is a finance manager offered to pay $3000 towards the personal loan so that way it could be revised and my monthly payments would be around $300. Due to all the nonsense and lies, He wanted this in writing. When I asked for it, they told me I needed approval to revise regardless if we paid $3000. Ive gotten nothing but the runaround because they are finding every which way possible to profit off of me.

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an application here for a car loan and had an absolutely horrible customer service experience. I came into the branch on 7/27 to apply for an auto loan and I was told I needed to apply online because they closed soon. I went home and applied that day as directed by the employee who sent me a link for the application. Then throughout that week I made multiple attempts to proceed with no luck at all until I finally got a hold of the woman who directed to me apply online. She made an excuse that she didnt see my application but she would now to get to work on it. From then on I had to continually prompt her to process my application. She says she would send me a link to upload a list of documents. That never happened so I took matters into my own hands and just emailed the docs she said she needed over the phone. Again I needed to attempt to contact her multiple times to finally get a response. I gave her all all the requested docs but now she said my registration would not work because it was a temporary. Find so I went online to the my Colorado app and retrieved my registration there and emails it to her on 8/3/24. She again never attempted to contact me to proceed with the loan and ignored my emails and voicemails asking when we could proceed. My final attempt was on 8/8 and when that didnt work I called customer service. Those folks said she would call me the following day, today 8/9. Finally she called me and acted completely clueless and didnt even know that I had sent her the registration 7 days ago. I honestly couldnt even fathom how this could happen but I was ready to let that go until I finally get her to send me loan docs. Now the loan docs didnt even match the way my car was titled. I was then told I was wrong about how my car was to be titled even though I had proof since I had the title in my possession. I asked to title the car like it was already titled and she said that couldnt be done.

    • Initial Complaint

      Date:06/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Based on REGULATION F, SOOPER CREDIT UNION has violated the ***** 1006.30A and its new rule by parking this alleged debt to my consumer reports. Nor did I give written permission to Sooper Credit Union to put anything on my credit profile 15USC 1681b2.Sooper Credit Union has NO permissible purpose by law to contact third parties with my private or personal information, according to 18 USC *1028A this is Aggravated Identity Theft.I have sent certified letters to request validation of the alleged debt- that have been returned "Not Deliverable" I do not owe this alleged debt.They did not provide me with a copy of the original contract as requested.

    • Initial Complaint

      Date:05/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The third payment of my car loan expired on May 22, but I made a payment on the 21st, and on May 23 at ****, the company took my truck from me, and it was not until the 25th when I The warning letters arrived, so for a couple of hours they charged me a thousand dollars in repo fees.el tercer pago de mi credito de auto se vencio el dia 22 *******, pero realize un pago el dia 21, y el dia ********************************************** me ***** mi camioneta, y no fue hasta el dia 25 cuando me llegaron las cartas de aviso, asi que por un par de horas me cobraron mil dolares de repo fees

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had an account since 2019. Lately the workers a have called us stating we need to adjust our payment amounts to match the interest payment. So we do. Then today we were told that we owed an insane amount of money and were being sent to collections. We asked foe them to look it over again because there was no way we owed that much. They again were insistent that we owed that much. It took us having to pull up the account ourselves and showing the banker our last payment. Apparently they couldn't do the basic math to see that we paid! That's extremely alarming since this person works at a bank! Now we've been sent to collections for no reason and this worker acted like their error was our fault. This bank makes it extremely hard to understand statements. Statements come out way after we make our payments. We've asked to receive statements earlier and never get them. We've asked for help with understanding the statements and the online system and never get help. It's frustrating.

    • Initial Complaint

      Date:11/23/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I call them I have to wait 1 hour, they promised me a credit card and they didn't comply, they promised me a personal loan and they didn't comply either, they made me wait two weeks and all just to give me a negative answer, I didn't look for another credit options confident that they had promised me a loan and it was not like that, then they told me that they could skip my next payment on a car loan and they did not, and now I owe more money, and I am overdrawn in my bank account thanks to them

    Climb Credit Union is NOT a BBB Accredited Business.

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