Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a check from this company claiming to be apart of a settlement. our bank , Vystar, says it is been flagged as fraud but when we called the number it says it is legit.

  Business Response

  Date: 09/30/2025

  JND Legal Administration is the third-party administrator appointed by the ******************************** (****), a federal governmental agency, to administer the Lexington Law and **************** redress matter.  The **** took enforcement action against *************, ****************,and their parent companies. The **** alleged that the companies illegally charged upfront fees and engaged in deceptive, bait-and-switch advertising for credit repair services in violation of the ****************** Protection Act of 2010 and the Telemarketing Sales Rule.  More information can be found at ****************************
  
  In connection with the redress matter, Teaslea ********** was identified by the **** as an eligible consumer and was therefore, sent a redress check.  Teaslea ************ redress payment in the amount of $1,007.07 was calculated based on a pro-rata share of the fees that they paid to Lexington Law or ****************.  JND has reached out to Teaslea ********** by phone and by email providing a direct line for questions as well as additional resources to help them cash their check.  

  Customer Answer

  Date: 09/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will have to have a replacement check as I can not endorse it at a different bank.
  
  Sincerely,
  
  Teaslea **********

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check in the mail from ************************************ regarding *****************************. All merchants such as ******* Kroger, 3rd party checking cashing places, **** etc. arent cashing the checks cause theyre saying its fraud or the company doesnt pay. Why is this huge lawsuit where this company sold my info and I cant cashed the checks cause theyre?

  Business Response

  Date: 09/22/2025

  JND Legal Administration is the third-party administrator appointed by the **** to administer the Lexington Law and **************** redress matter.  The **** took enforcement action against *************, ****************, and their parent companies. The **** alleged that the companies illegally charged upfront fees and engaged in deceptive, bait-and-switch advertising for credit repair services in violation of the ****************** Protection Act of 2010 and the Telemarketing Sales Rule.  More information can be found at ***************.
  
  In connection with this redress matter, Riyadha ******** was identified by the **** as an eligible consumer and was therefore, sent a redress check. The Lexington Law Redress checks can be cashed the same way as any other check, but it will have to be with an FDIC insured financial institution. If the Consumer does not have a bank account, they can cash their check at any **************** banking branch for no fee.  We have reached out to ******* ******** directly to explain where they can cash their check and provided a direct line phone number for additional information and assistance.

   

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Riyadha ********

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: I made payments to Lexington Law between *********, making me eligible for *********************** settlement. Claim process began May 5, 2025.The amount of money you paid the business: This involves my settlement payment from the *********************** related to Lexington Law enforcement action. Exact amount owed not disclosed, but I am confirmed eligible.What the business committed to provide you: JND Legal Administration, as settlement administrator, committed to process eligible consumers' claims and issue ****************** payments to those who paid Lexington Law or **************** (March 8, 2016 - August 30, 2023).What the nature of the dispute is: JND Legal Administration claims they cannot locate me despite providing complete identifying information including current address, previous address, phone number, and email. System appears to have technical issues preventing proper record lookup.Whether or not the business has tried to resolve the problem: Minimal efforts. May 5, 2025: representative instructed me to update address online, which I did. They still claim they cannot find me and refuse supervisor escalation. September 11, 2025 at 3:21 PM CST: spoke with rude woman who read irrelevant script, refused to listen, and hung up when I requested supervisor. Second time representatives hung up when requesting supervision.If the issue involves advertising: No advertising involved. Court-ordered settlement administration where JND Legal Administration was appointed by **** to distribute payments.Additional Details: Phone system ***************) frequently loops to automated messages. Representatives provide contradictory information, read irrelevant scripts, refuse proper service, and hang up when requesting supervision. Systemic poor training affecting other eligible recipients.

  Business Response

  Date: 09/22/2025

  JND Legal Administration is the third-party administrator appointed by the **** to administer the Lexington Law and **************** redress matter.  The **** took enforcement action against *************, ****************,and their parent companies. The **** alleged that the companies illegally charged upfront fees and engaged in deceptive, bait-and-switch advertising for credit repair services in violation of the ****************** Protection Act of 2010 and the Telemarketing Sales Rule.  More information can be found at ***************.
  
  In connection with the redress matter, Mr. ********* was identified by the **** as an eligible consumer and was therefore, sent a redress check. he did not cash his check and his check expired. We have now reached out to Mr. ********* directly and obtained the necessary information to reissue his check.  Mr. *********** reissued check is among the next batch of reissues which are scheduled for mid-October.  We will contact Mr. ********* to confirm the specific reissue date when it becomes available.  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue cross blue shield settlement.There is no excuse left for the delay. yes there are many claims in this settlement but MOST of the claims are not disputing the claim and are just waiting for jnd to stop intentionally footdragging the process out for reasons only they know. 6 million claimants are waiting for two interns to process all these claims. Is that what 700 million dollars gets? Since judges and courts dont seem to care or are getting kickbacks themselves our only option is the BBB who are essentially useless as well. Hmmm. America is so great. *** was paid 700 million to process claims. They have had more than enough time to begin processing claims (over 3 years) and have either not begun until 2025 for reasons only they know or have not begun at all. No clue. They never respond and the website is a joke. Multiple emails over the years have gone unanswered or sent a link to a website that appears to be made by an unpaid intern for less than ten bucks a year on wordpress. Again. *** has provided no new or relevant updates or information on anything regarding what is going on with these payments or given ANY TIMELINE AT ALL WHEN PAYMENTS WILL BE RELEASED. I can finish processing all these claims today. Yet. a multibillion dollar lawfirm cant even respond to an email over 3 years.I am still not sure *** is even a real business. Can we even confirm that BBB?

  Business Response

  Date: 09/12/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. 
  
  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. 
  
  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).
  
  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.
  
  Because,as per Court Order, the distribution in this case will be on a pro rata basis,no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******* ************************************************* ***************** ************ Date: September 8, 2025 To:JND Legal Administration Re: CFPB Lexington Class A CPF Settlement P.O. *************************** Subject: Urgent Request for Reissue of Settlement Check Check No. ******** Dear JND Legal Administration,I am writing to formally request the reissue of a stale class action settlement check that I was unable to deposit in time due to it being sent to an outdated address.The check details are as follows:Settlement Name: CFPB Lexington Class A CPF Check Amount: $603.89 Check Number: ******** Issue Date: December 19, 2024 Unfortunately, by the time the check reached me, it had become stale. Since June 2025, I have made multiple attempts to contact your office via email to request a replacement check, but I have not received a response or been able to speak with anyone directly.I am kindly requesting that a replacement check be issued and mailed to my current address listed above at your earliest convenience. Please consider this an urgent matter, as I am entitled to these settlement funds and have made every effort to address the issue in good faith.I would appreciate written confirmation that this request has been received and is being processed. If additional documentation or verification is needed, I am happy to provide it promptly.Thank you for your attention to this matter. I look forward to your swift response and resolution.Sincerely,F Alsindi

  Business Response

  Date: 09/11/2025

  JND Legal Administration (JND) is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL ********************************** for the Northern District of ************************** File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Further updates and the most current updates regarding the Settlement can be found on the Settlement Website (*******************************************). 

  ***** ******* initial check was mailed in December 2024 but he did not cash it prior to the void date.  He recently updated his address and requested a reissue.  His reissued check is included in the reissues scheduled for processing on September 11, 2025. 

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is not paying me my settlement money owed and is not responding

  Business Response

  Date: 08/22/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Further updates and the most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).  
  
  The Court resolved all appeals, and the Settlement is final. *** is now reviewing claims and sending claim determination notice emails and postcards to people who filed claims. Ms. ***** filed a claim and has been sent a premium notice which provided a link allowing her to see the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of BCBS.  

  Individual Settlement payment amounts will depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.

  Customer Answer

  Date: 08/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BCBS settlement refuses to update my address so I can receive my settlement check. Have claim number also. Submitted over 40 emails to update my address. Submitted old addresses and ID number. Per **** at *** I will not be sent a check or anything because my address isn't verifiable or valid. This must be a SCAM. No one will contact me or correct my address after almost 1 year of emails.

  Business Response

  Date: 08/11/2025

  JND Legal Administration (JND) is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No.2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. 

  
  The Court resolved all appeals, and the Settlement is final.  We are now reviewing claims and sending claim determination notice emails and postcards to people who filed claims on a rolling basis.

  
  Ms. ***** address has been updated at her request on multiple occasions.  It has now been updated again based on this most recent request. As noted above, claim determination notices are being set out on a rolling basis. 

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a claimant in the Blue Cross Blue Shield Antitrust Litigation settlement, for which JND Legal Administration (JND Legal Holdings, ***********) is the designated settlement administrator. My claim was submitted timely and accepted, but despite the settlement being finalized long ago, I have yet to receive any payment or meaningful update.For months, the status of my claim has remained listed as "In Review," with no estimated timeline or communication from JND. Repeated attempts to contact them via the official settlement support channels have gone unanswered. This level of delay and lack of transparency is unacceptable for a professional claims administrator tasked with managing a court-ordered class action distribution.If this issue is not addressed promptly, I will escalate my complaint to the court-appointed class counsel, including ******* ******** of Hausfeld LLP and ***** ***** of ***** ******** Flexner LLP, and consider formal complaints to the relevant bar associations and judicial oversight bodies responsible for monitoring class action processes.I request a clear update on the status of my claim and a payment date. Transparency and accountability in class action administration are not optionalthey are a matter of due process.

  Business Response

  Date: 07/31/2025

  JND Legal Administration (JND) is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  The Court resolved all appeals,and the Settlement is now final.  Further updates and the most current updates regarding the Settlement can be found on the Settlement Website (*******************************************). 
  
  Mr.********** filed a timely claim on 5/10/2021.  He was sent a Claim Notice on February 7, 2025.  The Claim Notice provided a link allowing him to see the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield. If he agrees with those amounts,there is nothing further to do at this time. If he disagrees with those amounts, he may dispute them by logging on to the website link, providing dispute details, and uploading supporting documentation. There is also an option to mail dispute details and supporting documentation. 
  
  Mr.********** has reached out to *** by email, and we responded to his email on May 19, 2025. 

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23658111
  
  I am rejecting this response because: I have never received a claims notice on February 7th, 2025 or any other date.
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 08/05/2025

  We again confirm that Mr. ********** was sent a Claim Notice on February 7, 2025. We have now resent the Claim Notice to him.  The Claim Notice includes the portal login instructions.  

  The link will allow him to see the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield. If he agrees with those amounts, there is nothing further to do at this time. If he disagrees with those amounts, he may dispute them by logging on to the website link, providing dispute details, and uploading supporting documentation. There is also an option to mail dispute details and supporting documentation. 

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JND Legal Administration was assigned as the administrator to a legal agreement with ***********. This legal agreement entitled me to a check for $951.56. I was unaware of the first check that had been issued, and therefore, the check did not get cashed before it expired. I contacted JND Legal Administration on March 12, 2025, to request that the check be reissued. On April 7th, I called the provided phone number to request a status update on the check reissuance and was told that I am eligible for check reissuance and was also informed that no information could be provided regarding the status of the check. On June 30th, still having not received the check, I sent an email follow-up requesting confirmation that my request had been received. I did receive a response indicating my request was received and if further information was needed I would be contacted. However, as of July 24, 2025, I have yet to receive the reissued check or any further correspondence from this company.

  Business Response

  Date: 07/28/2025

  JND Legal Administration is a third-party administrator appointed by the ************************************ to administer the *********** redress matter.  ****** ****** was issued a check in connection with this matter but did not cash it before the expiration.  ****** ****** has requested a reissue of the check, and such request has been in active check processing.  Ms. ******** reissued check is scheduled to go out by August 15th.  

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (if completed as stated) will be satisfactory to me. I reserve the right to reopen my complaint if the check is not received by a reasonable date following the issuance schedule noted by the business.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Failure to respond in a timely manner or reissue settlement check for deceased Spouse-JND Holdings To Whom It May Concern, I am writing to formally file a complaint against JND Holdings regarding their failure to respond in a timely manner to repeated communication and their refusal to reissue a settlement check that was sent to my deceased Husband. JND Holdings issued a check as part of the class action settlement related to Lexington Law. The check was addressed to my late Husband, who has since passed away. I have reached out to JND Holdings multiple times via email to request that the check be reissued in my name as the lawful next of kin. I have included the necessary documentation in those emails, such as copy of death certificate, small estate affidavit, marriage license, and my contact information. Despite my numerous good faith efforts, JND Holdings has yet to resolve this issue. It has been an incredibly frustrating and emotionally exhausting experience trying to resolve what should be a simple and compassionate process. I am seeking the following resolution:1. A formal response from JND Holdings 2. A reissue of the settlement check in my name. Given the circumstances, I believe it is reasonable to expect acknowledgment, clarity and empathy. I respectfully ask the BBB to assist me in holding this organization accountable for their lack of response and failure to resolve this issue. Thank you ***** *******

  Business Response

  Date: 07/25/2025

  JND Legal Administration is a third-party administrator appointed by the ************************************ to administer the Lexington Law and **************** redress matter.
  
  We recently received Ms. ******** complete documentation which was necessary for the check to be reissued.  Ms. ******** reissue check is among the next batch of reissues and will be mailed out this week.  

  Customer Answer

  Date: 07/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******