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Business Profile

Internet Services

FlashByte Digital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is now Feb 22, 2025 and I have tried to access Flashbytes website for two weeks, it keeps saying no such website exists.I am trying to pay my bill, I am deaf so I cannot call them. My bill is paid manually, it is not a reoccurring ACH.I searched to see if something happened to Flashbyte but nothing comes up Not really sure what to do.

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly $99 comes out of my account for my internet I have tried to contact the provider for one year now with no response they do not answer their phone or their email or their website complaints I am looking to change my service also when I have no internet they will not respond to why the internet is down this is unusual since I've had service with them for quite some time. I have been trying to change my Internet to the ***** per month internet I begged them for months I can't afford the $99 one anymore but keeps coming out of my account. I have wanted this service changed since January 2024 they owe me $50 for every month that they've overcharged me.

  • Initial Complaint

    Date:07/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2020, Flashbyte Digital LLC or Flashfire LLC withdrew my normal monthly payment of $69.00 for internet service from my bank account. As of June 19, 2024, my internet service was still working fine. On June 20, 2024, I went out of town, returning on June 24, 2024. When I returned, I had no internet service, and I have had none since then. I have tried restarting my router several times to no avail. I have called and left voicemails with the company and they have not returned my phone calls. I have emailed the company and received no response. I have tried to go to the companys website, and it appears to no longer be working. I called my bank and disputed the $69 charge from June 17 and placed a stop payment on my account for any future attempts by the company to take payment. I do not know what is going on with this company, and I have no internet service and no way to contact them. Their address in ************* is about 45 minutes drive from my house, and Im not sure its a good idea to go there.

FlashByte Digital is NOT a BBB Accredited Business.

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