Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sierra Central Credit Union has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sierra Central Credit Union

      1351 Harter Parkway Yuba City, CA 95993

    • Sierra Central Credit Union

      820 Plaza Way Yuba City, CA 95991-3206

    • Sierra Central Credit Union

      17602 25th St. P.O. Box 9070 Beale AFB, CA 95903

    • Sierra Central Credit Union

      2067 Yuba St. P.O. Box 978 Herlong, CA 96113

    • Sierra Central Credit Union

      445 Elm St. Bella Vista, CA 96008

    Business ProfileforSierra Central Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sierra Central Credit Union has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sierra Central Credit Union

        1351 Harter Parkway Yuba City, CA 95993

      • Sierra Central Credit Union

        820 Plaza Way Yuba City, CA 95991-3206

      • Sierra Central Credit Union

        17602 25th St. P.O. Box 9070 Beale AFB, CA 95903

      • Sierra Central Credit Union

        2067 Yuba St. P.O. Box 978 Herlong, CA 96113

      • Sierra Central Credit Union

        445 Elm St. Bella Vista, CA 96008

      Location of This Business
      1351 Harter Parkway, Yuba City, CA 95993
      BBB File Opened:
      7/8/1992
      Years in Business:
      61
      Business Started:
      2/5/1963
      Business Incorporated:
      2/5/1963
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sierra Central
      Business Management
      • Mr. John Cassidy, CEO
      • Amy Larsen, Service Manager
      Contact Information

      Principal

      • Mr. John Cassidy, CEO

      Customer Contact

      • Amy Larsen, Service Manager
      Additional Contact Information

      Fax Numbers

      • (530) 674-8447
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My credit hit was done without my authorization.Please remove the credit check from my Credit History.I tried reaching over phone and email as well which was provided but no help was provided.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      April B

      1 star

      04/21/2024

      I was told by my fianc he would deposit money into my checking account. Money to take my friend out for her birthday and some other things. I assumed he did. So I spent the money. I am aware every transaction gets posted for them to see. The money ended up coming out of an account that belongs to my daughter. Her father gets social security disability so she does too. They closed the account then called me to tell me what I did was awful and terrible. I didnt know when I was speaking to her the deposit had not been made. The account was closed my fianc was at work I did not know. She told me she would contact cps and would be contacting compliance about the fraud and would decide what to do next and they already started an investigation on me. Seriously. I have every cent of that money and my fianc and I make great money. I dont need to take from my daughter. They are awful. They are terrible. There was over $4000 still pending on my daughters account. She told me it was on hold. I contacted social security explaining it all to them. I have an appointment to go make a formal statement for social security before Sierra central lets them know. I do not consider myself smart but for them to think I would so obviously blatantly for all to see steal money from my kid is beyond insulting. I am telling everyone I know to stay away from this place. They dont care about their customers they have no humanity or compassion. Thanks a lot for letting me know Im awful and terrible about a situation you did not have all the facts on.

      Sierra Central Credit Union Response

      04/22/2024

      Thank you for providing feedback about your experience with Sierra Central. We strive to provide the best possible member experience and are sorry to have missed the ***** We want to ensure your concerns are addressed, as your satisfaction is very important to us.

      I am reaching out to our ********************* regarding your feedback and will follow up with you again as soon as possible. 

      Sincerely, 

      *******************, Service Quality Manager

      Sierra Central Credit Union Response

      04/23/2024

      ******************, 

      I want to thank you again for providing feedback about your experience with Sierra Central. We take this type of feedback very seriously and are committed to providing members with an outstanding experience. 

      Upon receipt of your review, we launched a thorough investigation into the events that transpired. Rest assured, your feedback has been shared with the appropriate individuals for improvement purposes. We understand you are in the process of contacting Social Security regarding this matter and we believe this will result in the best possible outcome. Please visit your nearest branch location or contact us at ************ should you need any account statements or documentation to supply to Social Security. We are committed to assisting you with this matter in any way we can to ensure that the ****************************** is able to make the appropriate determination in this case. 

      Sincerely, 

      *******************, Service Quality Manager

      Local BBB

      BBB of Northeast California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.