Business ProfileforMonument Hill Memorial Park

I am deeply disappointed and distressed with the service I received at this cemetery. As the executor of my father's estate, I expected a level of professionalism and sensitivity during this difficult time. However, my experience was far from it.Firstly, I was not notified about the placement of my father's headstone, a basic courtesy one would expect. I shockingly discovered it through a social media post, which was both inappropriate and disrespectful. This lack of communication demonstrates a serious lapse in their duty to the families they serve.Moreover, when I reached out to the employee, *****, for an explanation, her response was shockingly rude and dismissive. She stated that notifying me was not her job and cited her busy schedule as an excuse for this oversight. The conversation ended with her abruptly hanging up on me, an act of disrespect I find hard to comprehend in any professional setting.The level of insensitivity and unprofessionalism displayed by ***** and the lack of proper communication channels at this cemetery is alarming. It reflects a lack of respect for the grieving families they are supposed to serve. I am writing this review as a caution to others who might consider using their services. If this is how they handle such sensitive matters, I strongly advise looking elsewhere for a place that offers the dignity and respect our loved ones and their families deserve.This experience has left me considering further action to ensure that no other family has to go through such an ordeal. It's not just about business; it's about basic human empathy and respect, something this establishment severely lacks.