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Business ProfileforWest Auctions
At-a-glance
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Business Details
- Location of This Business
- PO Box 278, Woodland, CA 95776-0278
- BBB File Opened:
- 5/4/2005
- Years in Business:
- 19
- Business Started:
- 1/3/2005
- Business Management
- Mr. Dennis West, Owner
- Ms. Mandy Hayes, Manager
- Mr. Jotham King, Marketing Coordinator
- Contact Information
Principal
- Mr. Dennis West, Owner
Customer Contact
- Mr. Jotham King, Marketing Coordinator
- Additional Contact Information
Phone Numbers
- (530) 661-0490Other Phone
- (530) 661-0490
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sam B
12/22/2023
West Auctions Response
01/05/2024
Dear ************,
Reference: BBB Review #******
We at West Auctions deeply regret any inconvenience you have experienced regarding your recent purchase. We take your concerns seriously and appreciate the opportunity to address them.
Regarding Items Condition: We strive to ensure all items are accurately described in our listings. West Auctions does not test items for working condition. We understand your disappointment in receiving an item that was not as you expected.
Regarding Inspection Policies: Our policy typically requires buyers to inspect items before bidding. However, we acknowledge that certain circumstances, such as inclement weather, can make this difficult. We apologize if our previous communication seemed unsympathetic to your situation.
Regarding Our Refund Policy: All items are sold 'as-is' and 'where-is' with no warranties expressed or implied. No items have been tested for working condition by West Auctions. Bidders or their Agents are responsible for ensuring they received all their items. No claims of any kind shall be allowed after the item has been removed by the Buyer or item has been signed for after time of removal.
Future Assurance: We are reviewing our seller guidelines to prevent such issues from occurring in the future. We aim to provide a transparent and reliable buying experience for all our customers.
Thank you for bringing this matter to our attention.
Sincerely,
West Auctions, Inc.
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