Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of the transaction: May 21, 2025 - The amount of money agreed upon: $29,800 - What the business committed to providing us: turf and cement installation - What's the nature of the dispute: The correct materials for the project were not used and it's overall poor quality, in regards to the cement. The cement work is for a driveway extension. We were told a cement truck will be used for the area and we were even texted saying that they were trying to find one. Instead they showed up unannounced and started digging. The very next day they came unannounced again and used bags of quick concrete and wheelbarrows. A cement truck needs to be used for the work we needed done in order to work properly and last. The price we were paying reflected the work we needed done. They did it the cheapest way they could without consulting us or adjusting the price to reflect that. The cement didn't dry correctly and is already breaking apart on the corners. The added driveway is pressed up against our house, brick wall, and wooden fence. There was no expansion joint installed. The cement needs to be demolished and redone. There was also no project manager on site while any of the work was getting done, cement and turf. Also, we discussed an 18 year warranty on the turf and a rebate of $2,100, but are now being told neither exist. The warranty matters because there are weeds already growing through the center of the turf.- Whether or not the business has tried to resolve the problem: Yes, after much going back and forth, they decreased the price by $6,000. When they came back with the revised contract we noticed they added a nondisclosure like agreement, which was never discussed before hand. We asked for breakdowns of the work, to guarantee that we weren't paying for the work we didn't want done, but they won't provide it. The more we discuss things with the contractor, the more we realize they keep lying to us.

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau and **** *****, 

  Thank you for bringing your concerns to our attention. At All in 1 Remodeling, we value every customer experience and are committed to conducting business with integrity and transparency.

  We have made efforts to reach out and are currently trying to coordinate a time to speak directly with **** ****** We welcome the opportunity to better understand the situation and work toward a resolution. 

  Should you wish to connect, please feel free to contact me directly at ************ or by email at ******************************************

  Sincerely, 

  ***** T
  Customer Relations
  ********************** 

   

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23451025
  
  I am rejecting this response because:

  Thank you for reaching out *****, we have been in contact with ***** *****, a supervisor from your company. She has already also made promises she can't keep. We asked her to involve a mutual third party to inspect the cement, which she agreed to, but ultimately has gone back on her word. She isn't so much worried about the cement, but about getting paid. Also, the numbers she is giving us for a payoff amount for the turf doesn't add up. Every time we ask her to break down the cost for us, she pretty much ignores our requests. We also asked for her to email us a copy of the turf warranty and haven't received it. Other problems have been arising with the quality of the work as days go by. First and foremost, our argument was that the cement wasn't finished and was going to crack in time because of the incorrect instillation, which it now has cracked. We've been keeping an eye on the turf as well. There are full weeds growing through the center and along the perimeter. To make matters worse, the turf is starting to ripple everywhere. So far we only brought up our complaints with the cement, but now we're noticing both the cement and turf weren't installed correctly and to last. We brought up to ***** that the cement was cracked and she didn't acknowledge it. Instead her response was that they will take off the cement cost ($5,000), but we know that's not enough. Her and her team are saying that it is a settlement agreement, therefore there is no completion stage of payment, which would've accounted for $5,800 of the total $29,800. Yet, they are coming to us with a total price of $24,800. Given those previous "discount" amounts, the total should be $19,000. Based off of everything that we're saying, we're not even sure that the price of $19,000 reflects the work we received. There is definitely more issues to discuss and we can't wait to hear back from you.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/25/2025

  Dear Better Business Bureau and ********************************** you for your continued feedback. At All in 1 Remodeling, we remain committed to resolving this matter respectfully and efficiently, and wed like to provide an update based on our recent communications and ongoing efforts.
  
  Following further internal discussion, our management team has approved moving forward with your request to settle the contract at $19,000 for the turf installation. This amount reflects the resolution discussed and approved based on your earlier confirmation that you were satisfied with the turf portion of the project. While additional concerns have recently been raised, we remain committed to addressing them.
  
  As of yesterday, you were in contact with our supervisor, ***** *****, and she confirmed that we are available to schedule a crew this week to assess the turf. We would like to finalize all outstanding services and payment by the end of this week. To do so, we ask that you please let us know what day you are available so we can schedule a visit to review the turf concerns and ensure all items are addressed to your satisfaction.
  
  We have remained in regular contact through phone, email, text messages, and attempted in-person visits. Our goal has always been to work directly with you to resolve your concerns, and we appreciate your continued engagement.
  
  We look forward to your response and hope to bring this matter to a close by the end of the week.
  
  Sincerely,
  
  ***** T
  Customer ******************start="2774" data-end="2777">All in 1 Remodeling

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2025, representatives from All in 1 Remodeling came to our home to provide a quote for a roofing job. Initially, they quoted us $48,000, claiming it included a veteran discount. I, ***** ******, informed them that the price was too high and asked them to leave.However, approximately 30 to 40 minutes later, the representatives returned and requested to speak only with my girlfriend, ***** ****, while I was not present. During that interaction, they convinced her to sign a contract for $35,000 still an unreasonably high price and not one we were comfortable agreeing to. We believe this tactic was intentionally high-pressure and unfair, particularly because they deliberately chose not to speak with both of us together during this second visit.While the contract includes a three-day cancellation period, the work crew began work early the next morning on May 5, 2025. We believe that this premature start effectively voided our ability to cancel the contract, further pressuring us into following through with an agreement we did not fully consent to.We feel misled and taken advantage of due to the aggressive and manipulative sales practices, as well as the rushed commencement of work before the cancellation window expired.

  Business Response

  Date: 05/29/2025

  Dear Better Business Bureau and Mr. ******************** you for bringing your concerns to our attention. At All in 1 Remodeling, we take every customer experience seriously and are committed to conducting business with integrity and transparency. We have made several attempts to contact you regarding this matter and would truly appreciate the opportunity to speak with you directly to better understand your concerns and discuss a possible resolution.
  Please feel free to contact me directly at ************** or by email at ******************************************. 
  Thank you,
  *****
  Customer Relations
  **********************

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25, 2025, I contracted All In 1 Remodeling for approximately 255 ft of vinyl fence, financed via a third-party loan at $318.39/month for 15 years (*****% interest). The contract specified approx. 255 ft of vinyl fence, but I received about 220 ft, including an unwanted section. Excluding that, it's only 120 ft. I canceled the south side installation with Project Manager Ran Turgeman. Originally I did ask for the south side of the vinyl fence to be installed, however the next day I decided not to have the south side of the fence installed to save money and time. I spoke to the Project Manager Ran Turgeman and he confirmed it. He took a video explaining where to install the fence and in that video he specifically stated not to remove the south side of chain link fence in my backyard. The workers started working on Thursday March 27 and finished Saturday March 28. Friday when I came home from work I noticed the workers had completely removed the chain link fence from my yard and were installing the vinyl fence in the south side of my yard. I called Ran right away and sent him a video detailing what was going on and the mistake that had been made. He called me back after I sent him the video and said not to worry he will take care of it. Ran Turgeman and *** informed me they turn off their phones Friday night to Saturday night. On Saturday morning the workers came back and started to finish up the south side of the fence and continued to install the south side of vinyl fence of my yard. I explained they werent supposed to do that however, they said the chain-link fence had already been thrown away. I was hoping this was a mistake made on the All In 1 remodeling however Im still expected to pay for a mistake they made. Despite multiple attempts to escalate my concerns and request a manager, I have not been granted the opportunity to speak with a manager, and scheduled follow-ups from supervisors have not materialized.

  Business Response

  Date: 05/15/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you have experienced during the installation of your vinyl fence.
  
  We acknowledge that the original agreement was for approximately 255 linear feet of vinyl fencing. the signed contract reflects your agreement to proceed with the full 255 linear feet of fencing, including the south side.
  You mentioned that shortly after signing the contract, you requested to cancel the installation on the south side of your property. Our Project Manager, Ran, was informed of your request, and a video may have been recorded referencing the change, we are currently reviewing all related communications. Please note that our contract clearly states that only written agreements are binding, and verbal changes are not considered valid unless documented in writing. That said, in the spirit of cooperation and customer care, we are actively working to locate and verify the details of the conversation to better understand the position.
  
  We have remained in communication with you by phone and are currently working to schedule a supervisor to meet with you on-site. During this meeting, we will go over the contract, review any documented updates, and assess the completed work to determine what next steps are appropriate under the scope of the agreement and our warranty.
  
  At All In 1 Remodeling, we are committed to providing high-quality service and customer satisfaction. We are treating your concerns with urgency and will do our best to resolve this matter fairly and promptly. We appreciate your patience and the opportunity to work toward a resolution that reflects the intent of the project.
  
  Sincerely,

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23306470
  
  I am rejecting this response because:
  There appears to have been a breakdown in communication regarding the scope of work. I received direct instructions from the project manager, both verbally and via video, that the south side of the property was to be excluded from the fence installation. Despite these instructions, the fence was installed on the south side. I promptly notified the project manager of this error on Friday, and he acknowledged the mistake. To ensure a fair resolution, I propose that the contract be adjusted to reflect the originally agreed-upon scope of work, as confirmed by the project manager, and that the incorrectly installed section of the fence be removed. I look forward to discussing this matter further and reaching a mutually agreeable solution.

  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 05/21/2025

  Thank you for your message and for sharing your concerns.
  
  Were pleased to confirm that we have since met with you to review the matter, completed the necessary repairs, and reached a mutually agreeable settlement. We sincerely appreciate your cooperation and constructive approach throughout the resolution process.
  
  We also acknowledge your follow-up with the Better Business Bureau (BBB) confirming the resolution, and we thank you for helping bring the matter to a close.
  
  If you have any further questions or need assistance in the future, please dont hesitate to reach out directly.
  
  Warm regards.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company claims that they give you warranty but deny to use it when it comes to stuff they damages my pool plaster and tile was done and they messed up my lights and fountains Ive been going back and forth with them got tired of it and already paid for them for something that this company damaged! My plaster is all chipped and cracked and they blame it on pool chemicals when the complaint to the company was done not even 2 months after they finished my pool when it started cracking and chipping also with the tile it started breaking and falling with only couple months of installation what can I expect in a year or 2 is everything going to fall off? Worst company! Since the begining I wanted them to provide the start up of the pool because I knew they would want to wash their hands saying it was our fault for bad chemical start which my pool guy didnt want to start my pool since he noticed the cracks in there too and told us we were going to have this same exact issue with this company! Now they only want to fix tile because they blame us for pool start up! And they also want to give a limit to fix my pool when I have waited over a year for repair! Because they want me to sign and to remove my yelp comment is ridiculous!

  Business Response

  Date: 04/18/2025

  We appreciate the opportunity to respond to this matter and sincerely regret that the client is unhappy with their experience. From the beginning, our company has been committed to addressing all concerns related to the project and assisting the client to the best of our ability.
  
  We have made multiple efforts to resolve the issues in accordance with the warranty terms outlined in the original agreement. Our team has investigated the concerns raised and has offered repairs for the tile, which fall within the scope of our warranty. However, several of the issues the client is requesting repairs forsuch as damage believed to be caused by improper pool startup and chemical imbalanceare unfortunately not covered under the manufacturers or our workmanship warranty, as clearly stated in the contract.
  
  It is also important to note that we attempted to provide the pool startup service originally, but the client opted to have a third-party handle it. This decision, while completely within their right, limits our ability to take responsibility for certain outcomes tied to that phase of the process.
  
  We understand that the client is frustrated, and we truly regret that the experience has not met their expectations. Our goal has always been to work toward a fair resolution and we remain willing to honor repairs that are valid under the warranty terms. While we recognize the client's request to go beyond what is contractually covered, we are bound to operate within the limitations of our warranty and industry standards.
  
  We hope to continue communicating in good faith to bring this matter to a satisfactory conclusion for both parties.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/2024 All in 1 Remodeling came to my house and described a home improvement loan that I qualified for because I am a senior. The loan would have a low rate and I would also receive a rebate check for being in the program. This is what was decribed to me. It was a scam. The rate is not low and I never received a rebate check. The amount of work done does not equal what was charged. I've asked for an itemized invoice to understand the labor and material cost. As of today, they have not provided one. I was charged over $100,000. I explained I was on a set income. I did not know that this work was going to be financed between four different finance companies, all with their own interest charge and separate payments. All in 1 Remodeling gave me papers to sign to keep the work moving. I told them I couldn't see the small print beacuse of my diabetes and they had me sign it anyway. All in 1 Remodeling said they would bring the contracts I could read the next time they would be at my house. However, that never happened. The interest for the four different finance companies is 11%-12%. I believe they saw a vulnerable person and took advantage of me. The company started charging me before the work was done. I told them I would be able to pay in October ************************************ May 2024 and added late charges. They are constantly calling me. I want the total charged to be reevaluate and I'm reaching out for help.

  Business Response

  Date: 02/20/2025

  Dear Mrs. ******* ****,
  
  We sincerely appreciate you reaching out to share your concerns. At All in 1 Remodeling, we take all feedback seriously and strive to ensure our customers have a clear understanding of their projects, financing, and agreements.
  
  We understand that managing multiple projects and financing terms can sometimes be overwhelming, and we apologize for any confusion you may have experienced. Based on our records, each phase of your project was completed and verified through a recorded call with our office, confirming your satisfaction before any payments were collected. Additionally, your daughter, ********, was present throughout the process and signed as a witness to the work completed on your property.
  
  Regarding the rebate and government programs, our project managers explained that these incentives are offered through state programs designed to promote energy-efficient upgrades. However, we do not control or distribute these rebates ourselves. While we can provide a written invoice for your records and for submission toward any applicable rebate, we are unable to disclose specific material pricing beyond what is outlined in your contracts due to special agreements with our suppliers.
  
  All projects completed on your property were priced to include licensed coverage, insurance, and warranties. Copies of your signed contracts were provided to you at the time of agreement, but if you need additional copies, we would be happy to send them to you for your records.
  
  Regarding financing, these loan options were offered through independent third-party lenders as a service for those who requested them. We do not control the interest rates or terms provided upon approval. Financing agreements are established directly between you and the lenders, each with its own conditions and policies.
  
  We truly regret any distress this situation has caused and want to assure you that our intent has always been to help homeowners improve their living spaces while ensuring fair compensation for our workers.
  
  We would love to further discuss your concerns and explore how we can assist you. Please feel free to reach out to our office at **************, and we will do our best to help.
  
  Sincerely,
  Noa V. 
  Customer Service Manager 
  **********************

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22947228
  
  I am rejecting this response.

  
  I am providing you with feedback to ensure that you understand what has occurred during this project and the financial strain that I have been put in.
  
  The day that this witness form was signed, my daughter ********, was at my home to drive me to the market and it just so happened that ** and *** showed up and that is when she signed the one witness form. After that time,******** was not present for the other multiple home improvement projects, she is not responsible for me. The representatives came to my home every week and did not wait for my daughter to be present. The representatives of All in 1 Remodeling did not adjust their schedule to meet with me when my daughter was available. The representatives were named ** and ***. The paperwork that was signed by my daughter was at the beginning of this situation and my daughter was never provided a copy of that form either. I'm also requesting a copy of that witness form my daughter signed.
  Yes, each phase of this project was completed and verified through a recorded call with your office. ***, All in 1 Remodeling representative was coaching me while I was on this call. He was  telling me what to say and write during every step of this project. *** also took my phone during this process, opened my emails and suddenly I saw my signature appear and it was not my writing. I didnt understand what had happened. *** assured me everything was going correctly. I trusted him. I was scared that I would not receive the rebates if I didnt say what he wanted me to say.
  Concerning the rebate and government program, the project managers/representative (** and ***) misled me into believing that they would provide me with the rebates and all necessary forms. The project managers/representatives specifically informed me that I was preapproved for the rebates and discounts because I am a senior citizen and that is why I went forward with the home improvement program. The program managers/representatives, ** and *** consistently requested for my banking routing numbers and account numbers to have access to my bank account to deposit the rebates. I opened the account on April 5, 2024 and on May ****** I closed the account because the rebate check was never deposited. My bank also advise me to close the account to prevent fraud
  Copies of invoices were consistently requested throughout the progress of this project. Not being able to provide a written invoice that explains the allocation of the funds that were provided for this home improvement project is confusing to me. I am not requesting details about anyones specific payrate or specific material pricing. I am requesting an itemized invoice/statement that outlines how the funds provided to All in 1 Remodeling were allocated for the home improvement ************ in **********, I understand there are transparency laws. When a company is working with government programs, which you stated, California has specific regulations concerning transparency and itemized invoices/statements.
  I have tried to work with the finance companies from the start. I explained to ** and *** that I could not start the work on my home at that time because I had other obligations. ** and *** insisted that I sign the paperwork so I could be in the program and not miss out on the program's offers and rebates. I was assured that no charges would start until after October ****** because my son had just passed away and I needed to take care of things concerning his passing.
  Also,early on when I started dealing with the finance company, Foundation, I spoke with ****** about the high interest rates and the total cost. ****** instructed me to speak with the representatives of All in 1 Remodeling. I spoke with ** and ***. *** explained that the rebate check that is being provided would offset the final total price of the project and make it affordable for me. *** told me to open up a banking account and the check would go directly into my account. Im requesting that these loans be reevaluate.
  You stated all projects completed on my property were priced to include licensed coverage,insurance, and warranties. I never received any information about the licensed coverage or the warranties. I am requesting copies of the licensed coverage, all warranties and an itemized invoice/statement of the home improvement project.
  Dealing with this company has been overwhelming and I dont want your apology. Im asking for resolutions to the issues stated above.
  
  
  Sincerely,
  
  ****** *******-****

  Business Response

  Date: 03/26/2025

  Dear BBB Representative,
  I am writing in regard to Complaint ID #********, submitted by ****** *******-****. We experienced an internet issue in our office last week, which caused a delay in the timely submission of our response.
  Please be assured that we have been actively trying to contact the client to ensure he has everything needed, that all concerns are understood, and that he is satisfied with the work performed. We are also working to address any issues or corrections if necessary.
  Attached, please find our response to the client's inquiry.
  
  'Dear Mrs. ******* ****,
  
  I hope this message finds you well.
  
  Im following up regarding the concerns you raised and our previous correspondence.
  I understand that youve had a difficult time with the overall experience, and we truly regret that this situation has caused you distress.
  At All in 1 Remodeling, we are committed to working with you to resolve the issues youve outlined.
  
  We want to ensure that all your concerns are properly addressed.
  Weve made several attempts to schedule a meeting to go over the details, but weve not yet had the opportunity to connect with you via phone, site visits, or email.
  I understand that this may be a busy time, so please feel free to propose some available dates and times for a meeting that fits your schedule.
  
  Our goal is to ensure all of our clients are satisfied with our work and services, and we want to provide you with all the information you need, including the necessary paperwork for submitting to government/state rebates and any other details related to the project.
  
  Please let us know a time that works best for you, and wed be more than happy to arrange a meeting, either in person or by phone, whichever is most convenient for you.
  
  We are here to assist you and work toward a resolution that addresses your concerns. Thank you for your patience, and we look forward to hearing from you soon.
  
  Best regards,
  Noa V.
  Customer Service Manager
  **********************
  We ensure that all our work complies with the law and is supported by the appropriate documentation for the projects. Nevertheless, we always strive to ensure clarity and that the client is fully satisfied with the outcome.
  If there is anything further I can assist with, please dont hesitate to let me know. I am happy to provide any additional information or clarification.
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 17 2024 $23,750 total stated there was no down payment but did pay worker cash of $1,000 and $3,000 and given receipts for both but contract shows otherwise. Conned a disabled blind man to sign a contract when they said they would assist with contract. Put a lien on a house without the owners consent or notification to owners. All in one remodeling had the blind man open his email then signed the contract for him without his knowledge. Blind man was told they just needed his email to show him information. Reached out to company and they sent a field representative named *** who told me to take him to court because all in one remodeling is such a huge company that I would be wasting my time and money to attempt to sue. They are a traveling construction company scamming multiple areas from ******** to **********.

  Business Response

  Date: 12/26/2024

  Dear Ms. ****************** you for reaching out and sharing your concerns. We take all customer feedback seriously and are committed to resolving issues in a fair and professional manner.
  
  After a thorough review of our records, we have been unable to locate any transactions or agreements under your name or address. We kindly request for you to provide us with your full name and address in order to find your file in our system and assist you further.  
  We also request to see your copy of the home improvement contract to review and investigate the matter. 
  We want to emphasize that All In1 Remodeling operates in strict compliance with legal requirements and ethical business practices. All contracts are signed with proper authorization, including a wet signature, and we maintain detailed documentation for every project. Additionally, we ensure that witnesses are present when required or requested, particularly when accommodating disabilities if and when needed. 
  
  Regarding your claims of unauthorized actions or improper conduct, we take such allegations seriously. If any wrongdoing occurred, it would be against our company policy, and we would take immediate corrective measures. However, without specific details or supporting evidence, we cannot confirm or act on these claims.
  
  We encourage you to provide the requested information so we can proceed with a thorough investigation. Please contact us directly at [Phone Number] or [Email Address]. We look forward to resolving this matter promptly.

  Customer Answer

  Date: 01/10/2025

  I am rejecting the response from All in 1 AKA BTV construction inc . They claim they dont know who I am because they dont have a contract with me and my address wasnt used . They got my BLIND brother to sign a contract on my house on **************************************. I have spoke with different people including ****** L ( lead field Supervisor) telling me to just take them to court because they are a big company and Ill just be wasting my time and money. You can give them the Philippine address for reference and my brothers name - *********** ***** . Because I wasnt the one who they got to fraudulently sign a contract 

  Business Response

  Date: 01/14/2025

  Dear Ms. ****************** you for your communication and clarification regarding the situation at **********************************************************
  
  Upon reviewing our records, we did not find any documentation or contracts under the name "****** ****." While you mentioned being present at the original meeting, our records show that we only met with and signed the contract with Mr. ****** The records indicate that the individual who signed the contract and communicated with our project manager throughout the course of the project did not request any special accommodations. As mentioned in our previous correspondence, we requested that Mr. ***** provide the Power of Attorney (POA), proof of title, or approval confirming your authority to act on his behalf in this matter.

  We received this documentation late last week, after our initial response to your complaint.
  
  From our records, we understand that you were not present at the signing of the contract, as your name is not in our system. Additionally, had you been involved in the initial meeting, you would have been considered a witness to the agreement. Since this was not the case, we were unable to recognize your involvement or send personal information based solely on your name and request.
  
  It is important to note that, as part of our standard process, we ensure all clients are given the opportunity to review and fully understand the contract before any agreements are made. If any accommodations were needed, such as assistance in reading or understanding the contract, we are more than happy to offer support. However, we were not informed of any such request during the interactions with your brother, who also communicated with the project managers via text messages and made color selections during the project.
  
  Given the situation, we are finding it challenging to trace communication between you and our team. We do, however, want to assist you and resolve the matter without taking any further of your time.
  
  We remain committed to resolving this issue fairly and promptly.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  All In1 Remodeling

  Customer Answer

  Date: 01/23/2025

  I am rejecting this response do to inaccuracies. # 1 I never mentioned about being present at the original meeting . I was present with my blind bother after we filled a complaint and your rep *** met with us . #2 my brother did mention he was blind and thats why he receives social security. My brother did mention that we are *** owners on the property you worked on . My brother doesnt need a POA or to ask for accommodations . By knowledge of his blindness your company would know he couldnt know of what he was signing . #3 my brother didnt adopt a signature via email for financing. One of your workers had him open his email to pretend to help show him something and they signed for him . Therefore committing fraud. Your company says you will refund him *****. But he has yet to receive this . Im hoping to get this resolved soon with having incurring damages. Thank you again Better Business Bureau for trying to help us resolve this issue with one of your accredited business ****** ****

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: on or around November 11, *************************************************************************************************************************************** order to help low wage property owners; I am unable to insure that collected documentation for that Effeciency Proram is shown as CANCELLED and inactive and that all photographed documents Iincluding Driver Lisc. , does not remain of record on ANY system related to getting a quote for Services from All in 1 Remodeling ) as I was under the impression that the visit to my home was with both All in 1 and the Efficency being INCLUSIVE OF ONE COMPANY. An Active applicant is valid for ONE FULL YEAR, however the process was not completed BECAUSE I was unable to lift a freeze on my credit account with the Bureaus. Therefor the aplication would be in PENDING status until needed info was submitted. I choose to take this application out of a pending status and close this pending application and to have any attachments to this pending application to be closed/deleted immediately. I find it to be a violation of disclosure when a compy which has not been SUBCONTRACTED to be involved in the affairs of the ALL transactions related to the potential business transaction, as being a violation of DISCLOSURE. Now, I must find a way, BESIDES WORD OF MOUTH, that my personal documents have been purged by what is said to be an "Efficiency Program" which I ASSUME is Governmental.

  Business Response

  Date: 12/12/2024

  Hello, Thank you for bringing your concerns to our attention and allowing us the chance to address them.
  All in 1 Remodeling is not affiliated with or representative of a Governmental  Program. Any misunderstandings regarding this matter are sincerely regretted.
  
  Your application could not be finalized or processed due to an inability to lift a freeze on your credit account with the credit bureaus. We confirm that no loans or applications associated with your name remain pending. Following your request, we have also ensured that all personal data, documentation, and associated records provided during the application processsuch as photographs, drivers licenses, and any other submitted materialshave been permanently deleted from our systems.
  
  We take your concerns about disclosure and data handling seriously. The Company has not subcontracted or engaged with third parties outside its role in this matter. All processes related to the application and interaction were handled internally.
  
  In our efforts to resolve this matter completely and provide you with peace of mind, we have been trying to contact and meet with you to properly discuss a solution for both parties to be satisfied with. During this meeting, we can provide you with an official document confirming that your personal data has been permanently deleted and that no active applications or records remain associated with your name.
  
  Please let us know a convenient time to connect and finalize this matter to your satisfaction.
  
  Sincerely,

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company didnt have Spanish translator. Didnt feel they explained to me everything that was gonna be done.Lied about them changing all the ***** for the roof, but contracts states only 10% will be change.Was given two different loans, which I didnt know what I signed. And with 2 different companies.

  Business Response

  Date: 12/11/2024

  Thank you for bringing your concerns to our attention. We deeply regret any confusion or inconvenience you experienced during this process and appreciate the opportunity to address your concerns.
  
  We offer full Spanish-language contracts and provide a translator or Spanish-speaking representative when specifically requested by our clients. When such a request is not made, we ensure that all critical information is thoroughly explained before proceeding.
  
  The details of the work, including the percentage of wood replacement for your roof, are clearly outlined in the contract. We make every effort to communicate these details during the agreement process. As stated in the contract, no oral agreements are accepted, and we rely on the signed document to avoid any misunderstandings.
  
  To address your concerns more thoroughly, one of our senior field supervisors, who is Spanish-speaking, has been in contact with you to ensure we do everything possible to resolve any outstanding issues to your satisfaction.
  
  We value your business and are committed to providing you with the highest level of service. Thank you for allowing us the opportunity to improve and make things right.
  
  Sincerely

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2024 we had a representative for all in 1remodeling, project manager ****** ******* in our home. We agreed upon and signed a contract for a fence to be constructed surrounding our front yard. A $1000 deposit was required and given in cash to begin to process. We live in an *** housing development area. Which requires any home improvements to the outside of the house has to go through and be approved by the committee. The city of ******************* will not approve a permit for any kind of home improvements to the exterior of the house unless the *** has approved it. Mrs. ******* was advised of the *** requirements and provided the portion of the application needed to be filled out by them. The *** committee meets once a month which gave All in 1 at least two weeks to complete a drawing of the plot plan along with the measurements. As the deadline **** near, I contacted Mrs. ******* and reminded her they need to complete the application for the review process with the *** committee. After a few reminder, emails/text messages regarding the application I received a message from Mrs. ******* stating they were going to drop us as clients stating All in 1 had too much work, and our project was a loss for their company despite getting the approval from upper management during the signing of our contract. All of this information regarding her statement can be referenced via her text message. She related we would receive a full refund of $1000.00 in 7-10 business days with no penalty fees due to it being their decision. About a week later a representative from All in 1 came to our house with an Affidavit for us to sign in order to receive our refund. The affidavit had inaccurate information and statements regarding the cancellation of the work order for the fence. We refused to sign the affidavit due to the inaccurate information on it and was not given a refund. I have reached out on a few occasions since asking about the refund with no response.

  Business Response

  Date: 10/04/2024

  Dear Ms Valadez,
  
  Thank you for reaching out and sharing your concerns regarding your recent experience with All in 1 Remodeling. We sincerely apologize for any confusion or frustration this situation has caused.
  
  We appreciate your understanding as we work through this. We visited your home to process your refund and requested confirmation from your side to acknowledge that the contract was voided. We recognize that the affidavit contained some inaccuracies, and we want to ensure everything is clear and mutually agreed upon before proceeding with the refund and final cancellation.
  
  We have since spoken with you on the phone to confirm the cancellation from both sides, and we have scheduled a meeting with a supervisor to personally deliver the refund check. Our goal is to assist you as much as possible and to ensure that we resolve this matter satisfactorily.
  
  We understand that limitations can arise in projects, and when we feel that we cannot perform to the best of our ability, we prefer to refer clients to specialists who can better meet those needs.
  
  Thank you for your patience, and we look forward to resolving this issue promptly.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  roofers put a crack in the baseboard on patio, now out of code. ****** from company on july 10 stated they will not repair what they broke/dmged just like they had left debris, nails, wood etc and ****** said they will not. i have him on a recorded meeting that he was aware of. 2..have been threatened, lied etc to. 3. ********* came over and demanded i sign a paper before i receive a check of money they owed me. the paper was already signed but she got very agressive. She also demanded that i take down my complaint with CSLB. all of this is recorded for proof. 4. On july 11th they received the financing from my loan company , but yet on JUly 18t they put a lien on my house which is illegal, (per legal ) and they should never have put it on. They left garbage all over broke and stole items that was over ***** dollars. they also did not do a correct job on the patio, many weak spots with very thin wood. , board not braced, yet they used that as an excuse to charge an additional *******. they did bad job, open areas, wood not stableized, weak paneling. have nails wood etc. so much more have many pictures and videos . ALSO HAVE TEXT, VIDEOS, RECORDINGS OF THREATS, BULLYING, FRAUD ETC. Have tried to solve issues, damage etc with ******************************, ****, ******, and ******** regarding the threats, poor workmanship, lies, putting the lien on illegally, extortion that they committed to no satisfaction. i want them to repair the wood that they cracked on my patio. but ****** on july 10th said they will not clean up the nails, debris, or repair what they broke on patio making patio out of code.

  Business Response

  Date: 08/14/2024

  Thank you for your feedback. We apologize for the difficulties you've encountered and are taking your concerns seriously.
  
  We have addressed your previous complaint submitted through your daughter and are currently reviewing the issues. The behavior of our team members has been forwarded to HR for review.
  
  Please contact us directly to discuss the next steps and any further concerns. We look forward to resolving this matter promptly.