Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of the blue, I got a series of emails from these people, starting on May 3rd..When I asked them how they got my name, and email address,they told me it was because I signed up for these emails.This is a lie, and totally fabricated, and dishonest.When I asked for a copy of the document, where I allegedly signed up for their emails, they were unable to produce that, probably, because it doesn't exist.When I asked for the address of their corporate headquarters, they never responded.They apparently bought my PERSONAL information from another entity, and violated my privacy.What I am looking for, is the identity of who provided them with my personal information. Thank you.
Business Response
Date: 06/03/2024
Thank you for reaching out to us and bringing this to our attention.
We would like to assure you that our company does not purchase mailing lists or customers' private information. We are committed to respecting your privacy and ensuring that your personal information is handled responsibly.
We only send promotional information to customers who have entered their email address and accepted the terms and conditions on our website. If you believe you have received promotional material in error, please let us know, and we will promptly remove your email from our mailing list.
If you have any further questions or concerns, please feel free to contact us.
You can also find our Business location, contact information, in our BBB profile.
Thank you for your understanding and cooperation.Customer Answer
Date: 06/16/2024
Complaint: 21674397
I am rejecting this response because: they are lying.They invaded my privacy, using my email, name and who knows whatever private info, in an effort to have me buy their supplements.
I will be satisfied when they reveal the source that provided this information to them, without my knowledge nor consent.
Sincerely,
***************Business Response
Date: 07/02/2024
I sincerely apologize for any frustration this may have caused. We would like to assure you that our company does not purchase mailing lists or customers' private information. We are committed to respecting your privacy and ensuring that your personal information is handled responsibly.
We only send promotional information to customers who have entered their email address and accepted the terms and conditions on our website. You can view this at unifyhealthlabs.com/privacy-policy/
If you have any further questions or concerns, please feel free to contact us.
You can also find our Business location, contact information, in our BBB profile.
Thank you for your understanding and cooperation.Customer Answer
Date: 07/16/2024
Complaint: 21674397
I am rejecting this response because they are lying. I NEVER signed up for ANY emails, nor other communication. from Unify Health Labs.In fact, I had never heard of Unity Health Labs, until they violated my privacy with their initial email.
If this is actually true, and not a lie, they should be able to provide me with a written copy of when, and where, I allegedly signed up for ANYTHING regarding Unify Health Labs.
I'll await that documentation.
I do not expect to receive it, as it never happened.
Once again, I want to know where Unity Health Labs obtained my contact information from, so that they could violate my privacy, without my knowledge, nor consent.
Sincerely,
***************Business Response
Date: 08/05/2024
We understand you are not satisfied with the responses we have previously provided. Our privacy policy can be reviewed at unifyhealthlabs.com/privacy-policy/. This explains How We Collect Personal Information in further detail. Thank you.Customer Answer
Date: 08/06/2024
Complaint: 21674397
I am rejecting this response because: they are still lying.Provide me with the specific source of where you got my private information, in order to invade my privacy.
That will be an HONEST answer, something that Unify Health Labs appears to be incapable of doing.
Referring me to your "privacy policy" is worthless, because Unify Health Labs never bothered to follow their own written policy.
The only thing you are unifying is dishonesty and blatant lies.
Sincerely,
***************Initial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to return this product as per doctors order and I am unable to contact the seller after dozens of attempts to reach someone by phone or email .I'm beginning to think they are a scam.Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/12/05) */
Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded for both orders as of 10/18/2022. These refunds would reflect back in your account within 3-5 business days. Thank you for reaching out.
Consumer Response /* (2000, 7, 2022/12/14) */
This is resolved. They credited my original form of payment.Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A month ago I ordered *********** products from Unify Health Labs. The Unify ******************************** made me sick. I would like a full refund on these products I bought 3 ******************************* Thank you for your help. ***** *******Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/10/03) */
Hi there! I am so sorry to hear about your experience with the product and any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded in full for your order on 9/27/22. You should see those refunds back in your account in 3-5 business days. Thank you for reaching out.
Consumer Response /* (2000, 7, 2022/10/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was going through the company site and I wanted to buy on e product that is********* product but the site came up with other products after gaining my credit card information it wasn't clear on the site that I was paying for other products too so ultimately when I was supposed to pay only 65 dollars I ended up paying 243 dollars.
************************ with Unify Health Labs on 08/14/2022.
***********************
**********************
I don't want these orders I emailed on the company site the moment I realised I was being charged wrong but I am not getting any response. This is a very poor customer service from Unify health lab, please help me in getting my money back I want to cancel the order.Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/01) */
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for each order in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.