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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I want to return this product as per doctors order and I am unable to contact the seller after dozens of attempts to reach someone by phone or email .I'm beginning to think they are a scam.
Business response
12/14/2022
Business Response /* (1000, 5, 2022/12/05) */ Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded for both orders as of 10/18/2022. These refunds would reflect back in your account within 3-5 business days. Thank you for reaching out. Consumer Response /* (2000, 7, 2022/12/14) */ This is resolved. They credited my original form of payment.Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
A month ago I ordered *********** products from Unify Health Labs. The Unify ******************************** made me sick. I would like a full refund on these products I bought 3 ******************************* Thank you for your help. ***** *******Business response
10/11/2022
Business Response /* (1000, 5, 2022/10/03) */ Hi there! I am so sorry to hear about your experience with the product and any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded in full for your order on 9/27/22. You should see those refunds back in your account in 3-5 business days. Thank you for reaching out. Consumer Response /* (2000, 7, 2022/10/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
08/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was going through the company site and I wanted to buy on e product that is********* product but the site came up with other products after gaining my credit card information it wasn't clear on the site that I was paying for other products too so ultimately when I was supposed to pay only 65 dollars I ended up paying 243 dollars. ************************ with Unify Health Labs on 08/14/2022. *********************** ********************** I don't want these orders I emailed on the company site the moment I realised I was being charged wrong but I am not getting any response. This is a very poor customer service from Unify health lab, please help me in getting my money back I want to cancel the order.Business response
09/23/2022
Business Response /* (1000, 5, 2022/09/01) */ I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for each order in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased with the satisfaction guaranteed or full refund with no questions asked. Product does not work for me after trying for a month. They now ask that I return at my cost in order to get refund. They should disclose that important detail of returning product before purchase. I expected a refund with no hassle as stated but this is not the case and returning is a hassle and obviously costs money. Simply would like a full refund as stated.Business response
04/11/2022
Business Response /* (1000, 5, 2022/03/25) */ I sincerely apologize for any frustration with the ordering process. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at **********************************.We apologize for any inconvenience this may cause but can assure you that all funds collected by our company have been refunded back to you in full as of 2/14. Thank you for reaching out, have a great rest of your day!Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SCAM. Tried as directed, no results. Waste of money and time. Then denied a refund. Absolutely horrible. Live agent, kicked me out of chat 2 times with a wait 3 to 4 minutes and I'll come back then all that shows on the screen thank you. ****** ended the chat, ***** just disappeared, then I got****** back who played the victim. So sad these are their tactics. I communicated prior to losing my electricity and phone, they told me to request refund. Now that I'm able, now it's too late.Business response
07/20/2022
Business Response /* (1000, 5, 2021/11/10) */ I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Initial Complaint
10/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
6 cans of unify health lab ********** was recently sent to my old address I have not been at for 2 years under my maiden name. I've been married over a year. Is this a fraud issue? I didn't see anything on my bank statement, but it still might charge me... what should I do?? It came with no receipt but a postage label on the side.Business response
07/14/2022
Business Response /* (1000, 5, 2021/11/10) */ We sincerely apologize for any inconvenience this may be causing. I am unable to locate an account under your name and email. If you have an order number or can provide a different name it may be under, I would be more than happy to help. Thank you for reaching out!Initial Complaint
06/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered products from unify health labs on the 6th of June 2021. I have not received my order which i was told I would receive in three business days. I contacted the company and received a response from someone that does not have the company name in the email address. They gave me the tracking information number to track the order which it states is running late. I should receive the order by the 13th of June. I still have not received my order. Its now the20th of June. I'm getting really frustrated with this company.Business response
07/13/2021
Business Response /* (1000, 5, 2021/06/29) */ I am sorry to hear of any troubles upon receiving your order. I show we issued a reshipment on 06/23 which should arrive by 06/30. I have resent the tracking information of this to your email. Thank you for reaching out, have a wonderful day!
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.